Featured facilities: Pool, Playground, Massage room
Very Good
84 reviews
8.6/10
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9.1/10
Great
SSergeiSWe were kindly met, quickly arranged, told everything and carried out to the room. The room is excellent, two-level, with two bathrooms, with equipped kitchens, finely working air conditioners and a small balcony. Food is not provided. To the beach a couple steps up to one and 3 minutes up to the other. The hotel is the beginning (or completion) of a gold mile, so there are no problems with walking and shopping. Excellent place to stay!
BBailidaiwangWill love an entire island because of a hotel, too suitable for a holiday hotel, very, very beautiful, the whole layout is very atmospheric and relaxing chill.
1. Let’s talk about the service first. The most impressive thing is the maintenance master. The hair dryer is a bit of contact with the poor maintenance master. The maintenance master immediately came to repair it, and it was very, very polite. It would be inconvenient to confirm again and again. I also said that I am looking forward to coming to Chongqing one day. Play, also very cute uncle, I felt very strong kindness and courtesy. The front desk lady service is also super good, and we are welcome with a smile. Every staff member registered at the entrance of the restaurant was very gentleman and polite. Most of the staff in the restaurant were also very good. (except for an aunt at the breakfast iron plate, the attitude was a bit bad), and the cleaning staff was very neat.
2. The environment, the hotel environment is really super beautiful, I feel the ultimate relaxation from the inside to the outside, the swimming pool is designed too beautiful, there is an up room on the top floor, overlooking the entire hotel and the sea in the distance. And the hotel is an all-inclusive meal, the most expected every day is when eating, the buffet is delicious, the variety is different every day.
GGuest UserVery cozy hotel, pleasantly pleasantly accommodated area. excellent spa area with quite a large pool and a variety of sauna. The restaurant is deliciously fed, staff is very kind and responsive. This place is perfect for rest, slowing and relaxing, resting from urban vainness and noise. I recommend!
GGuest UserI had broken my ankle and was walking on crutches. We were upgraded to a more ‘handicap’ friendly room and were given help with renting a wheelchair with the utmost friendliness. There was nice space in the hotel - always a free sunbed, always space in the pool and always enough food at the breakfast buffet. The atmosphere among the guests was wonderfully relaxed and calm. And both hotel and city very handicap friendly.
GGuest UserIt is a nice resort for a young family. Please note it is quite away from Playa de america beach and on a steep hill. We had our room at the top of the hill, almost felt like going up 4 floors to get to the room. Limited vegetarian options in hot food. This is quite common with any other resort in Canary Islands. So be ready to compromise on it.
We got 4 single beds. If you are a couple who need a double bed, this could be a problem 😉.
Parking is €5 per day although hotel is far away from beaches. This is something they should provide free. No option outside to park due to steep hill.
We requested to move our room lower as my wife has asthma but not much of luck.
GGuest UserLovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by
Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out!
Pros:
Very good location
Modern hotel
Heated pools( wheelchair friendly)
Good food and service
Cons:
No shampoo in a room! It's a first for me 🙈
The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣
All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family
AAlexey777The staff absolutely didn't care about guest requests. I asked for an extra blanket THREE TIMES, and on the third try, they brought towels 🤦. It wasn't until I made a scene at reception and made them explain the difference between 'blanket' and 'towels' (just to make sure they understood English) that they finally brought the blanket. They gave me a room facing the noisiest bars, which are loud until 2 AM, and didn't warn me about it. The breakfast staff were also rude. You have to beg for an omelet, and they do everything with sour faces. They rush to clear away the food as soon as 10:30 AM hits, practically snatching it from under guests' noses. If it weren't for such terrible staff, the hotel would be perfectly acceptable, even if it is a bit rundown. Many rooms have a good view of the city and the ocean.