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First room was very dirty, floors not cleaned, shower did not drain, shower head sprayed everywhere and was not located per our request. Second room was better but overall maintenance in the rooms lacking. Toilet water connection leaking for some time, sink leaking, closet door did not function well, water damage throughout bathroom area. Staff overall were okay, restaurant staff were really good and we enjoyed the happy hour food and drinks. Location is excellent in terms of available restaurants and other serviced.

The best part of this hotel is the breakfast. Lots of food options and great taste as well. They also serve some rrally good Colombian food and soup. The staff are also very friendly and helpful. The room is ok but not impressive. The problem is that they do not provide consistent amenities. We have two rooms booked, with one room has sufficient shampoo and body wash supply as well as coffee machine, the other does not have either. When I called the front desk, they could not help as they did not know where to find the supplies. Other than the above, the location is very good, conveneint and safe.

The hotel's location is great. The breakfast dining area is high up and has a great view. The staff are very polite and attentive.

The location is great! There is a bus stop next to the hotel, and the transportation is very convenient. You can go to the supermarket within walking distance. If you have time, you can play in the swimming pool and sauna on the top floor.

Great location. Breakfast was ok at best, and they were very strict about only offering one hot drink and one water/juice. You had to pay if you wanted a second coffee. No continental offering either. I also had to pay extra to have a side of bacon with french toast. Tried the local breakfast offerings the next day and also not great. On service, they knew the room was for two people but only provided one coffee cup and one glass. The second day they didn’t replace the bath towel. We used the laundry service which was quite slow compared to other hotels that we stayed at in Columbia, but fine apart from being slow. We stayed on the mezzanine level in a queen superior room, the bed was comfy but there was intermittent music blasting from somewhere and the view was of another building so not great. I wish I had paid a bit more and stayed at Click Clack (which was fantastic in Medellin) or the four seasons.

Compared to other hotels in the same price range nearby, this is excellent value for money! The elevator occasionally emits low-frequency noise, so choosing a room away from the elevator would be better!

Good location in a safe neighbourhood. Many restaurants in walking distance. Face recognition entry works like a charm. Staff is custeous and very responsive through WhatsApp. The room does not have air conditioning, not that its a big problem for us as we stayed during winter. The temperature for the shower was tricky to regulate, went from cold to hot intermittently. Staff managed to play with the water heater to get the fluctuation down to an acceptable level. Hope the problem was only for the room we stayed. The floor could do with a proper cleaning. Found long hair in different parts of the floor.

Everything was good! Worth for money. But breakfasts are similar every day, small choice.

I write this review with full gratitude! The best hotel in my life, I guess it will never be surpassed again! The original plan was to stay for 2 days, but my wife had sprained her ankle and stayed here for 12 days. There are wheelchairs, ice buckets, sumptuous breakfasts, and various dinner options. The 63-square-meter room allows my wife to recuperate without leaving the house. Saved our trip to South America! ! !