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The room was clean, tidy, and spacious. The hotel's location is excellent, very close to Epic, and they offer shuttle services to both the new and old parks. The staff were all very enthusiastic. The only downside is that the dining options are a bit limited; it would be great if there were more restaurants and choices.

Everything quite convenient, loved having a bedroom, 3 beds, 2bathrooms+toilet for our family of 5. Alarm clock is cute - different characters to wake you up gently instead of a blaring alarm sound lol! Staff members were all wonderful, smiling and friendly.. Free car parking is helpful if you have a car but don’t need to use during your stay as transport is very convenient to get to/from the Disney areas - Bus to Magic Kingdom/Animal Kingdom/Hollywood Studios/Disney Springs/Summer Winterland (same bus as Blizzard Beach), Skyline to Epcot. Although I must say, it felt like there were more buses returning to other resorts (like Pop Century and All Stars vs Art of Animation; maybe 3-4buses for every 1). Comes quite frequent though, traffic played a part on delays.. Pop Century is located next to Art of Animation so we considered taking that bus and walking back to pass through the Skyline station as the resorts share it, but we’d always surpassed our walking steps during a park visit so just waited.. Laundry mat is handy, gets very busy during the afternoon/evening as expected. No quarters needed, can pay via QR code. They have a vending machine with detergent and dryer sheets. Staff had visited whilst I was doing laundry several times to clean and sanitize machines. Early entry to parks a great perk, saved and opted not to buy any lightening passes. We would take advantage of early entry, do a few rides and then head back to the resort to relax for a couple of hours and then head back to do more rides/parade/fireworks etc at about 2:45pm. We kindly received complimentary access to play mini golf as the check in staff member recognized we’ve travelled quite a long way 🥹 - thank you, it was so much fun! Complimentary access to Blizzard Beach also included, unfortunately it was too cold to take advantage of it as our stay was during what seemed like an Arctic blast! 🥶 This has been our 3rd stay here, it always gives beautiful memories to take home with us 🥰

I booked a single room, but they upgraded me to a two-bedroom with three beds! It was so spacious for just one person. The official hotel shuttle was practically on-demand, no waiting at all. The restaurant in the lobby has really long operating hours, so you'll never go hungry. Plus, staying at an official hotel means early access to the park, which was a huge bonus. Everything was absolutely perfect.

The hotel's breakfast is quite substantial, and the rooms are cleaned daily. The front desk also offers 24-hour hot water, which is very important. There are many restaurants around the hotel, and for getting around, you can take the bus. There's even a Greenline tourist bus for just two dollars that goes to all the major attractions in Orlando. Highly recommend staying here when you travel.

We visited Universal Studios during our trip, and the hotel’s location was very convenient since it was only a short distance away from the park. One thing we especially appreciated was the breakfast service. The hotel provided breakfast every day, and the quality was good. We also liked that the breakfast hours were quite flexible and extended compared to many other hotels, which often only offer breakfast early in the morning. Overall, it was a comfortable and convenient place to stay.

Got there and found out that my one reservation for 2 rooms was actually 2 reservations, so they charged me 2 security deposits. Then my credit card was $5 short, and they wouldn't take $5 cash. I ended up making an express payment on my card, just to be able to pay the second deposit. The african american lady at the front desk with the ponytail and glasses (never got her name) did not want the cash and wouldn't let me talk to the manager. Room had oil stains on the walls and phone in my room didnt work. Breakfast was ok. Sausage was the only meat. No bacon or anything else. And parking was $110 for 4 nights. Then I wanted to check out a day early and was told by the night shift that as long as I left by 11 am the next morning, I would not be charged. When I tried to check out at 8:30am, once again the same african american woman was working and acted like she had to get permission from the manager. She walked off to call him so I couldn't hear what she said and then came back to say I could only leave early one night on my reservation. I asked to speak to the manager and she said when she called him, he was in the shower and wouldn't be in until 9am. I said I would wait. Then I reminded her about how she said we had 2 separate reservations so we should be able to leave early for both rooms. She finally did it. Also, whenever you called them, before, during, and after my trip, it took about 6 hours of calling back to back before anyone picks up the phone. Even when I was there and my room phone didnt work, I kept calling and had to walk downstairs the first night to tell them about the oil stains on my wall and the phone not working, because I didnt want to be charged for it. She said she knew and that the wallpaper was going to be replaced. I have stayed there 3 times and after this time, I will not be going back. That lady was the only one with a nasty attitude.

Clean very new and modern like a Marriott style. But I didn’t like they wanted us to pay a parking fee of $20-25! So bad and ridiculous hotel policy! Other hotels don’t charge for parking!!!!! And their breakfast was horrible! Only 3-4 kinds! And was gone and nobody’s replacing food!! Horrible experience we had.

My flight was delayed, so I didn't arrive until the morning after my scheduled check-in day. I tried contacting the hotel multiple times via email and internet calls during check-in hours, but couldn't get through. When I finally arrived to check in, they told me my first night had been cancelled and I couldn't check in until 2 PM. I explained about my attempts to contact them and the flight delay, but they wouldn't budge, saying it wasn't the hotel's responsibility, and I didn't get a refund for the first night. I left my luggage and went to Disney, finally checking in that evening. There was no water in the room, but I could get some from the front desk. There was no safe in the room. The next day, after returning from Disney after closing, I found a single piece of paper in my room stating that there would be a water shutdown for maintenance from 11 PM to 5 AM. It was already 11 PM. I had to use the restrooms at the Courtyard next door. During my three-day stay, there was no room cleaning or towel change at all. On the positive side, the free breakfast was good, with Mickey pancakes, scrambled eggs, and sausages.

This hotel was pretty average, but we were only using it as a place to sleep after visiting Universal Studios anyway. The parking fee was a total rip-off – it showed as free when I booked, but then it became $10.

The location of the accommodation is good. The service at the reception is not very helpful. The room service was helpful. The restaurant staff is very friendly, but the breakfast selection is limited. The condition of the building and the rooms is also poor.