Find the perfect stay with trusted ratings and reviews.
8.8/10
Very Good
GGuest UserVery convenient for my conference at P&J live which is literally a stone throw away. Front dest is efficient and helpful. Room is clean and spacious. No significant noise despite near the airport. About 30 min bus ride to the centre, bus stop is 2 min walk away.
MMorgan PeterReally nice Chinese couple running this place. The breakfast was good enough and the room was well thought through - with a load of coathangers and a multipoint extension lead just next to the bed. It would be a good idea to take your own shampoo/shower gel though. Quiet place. I went over a weekend, so was able to park outside on the road: the facilities appeared to include free parking when I booked, but I didn't see a car park. I would stay there again.
Ggrazyna jelinskaUnfortunately, I'm disappointed with this hotel. The most important thing is that taxis can't pull up to the hotel because there's a sign on the roundabout next to the hotel prohibiting parking and a £10 fine. I ordered a taxi and waited in the hotel lobby. No one from the staff informed me about this. The taxi almost left without me, and as a result, I would have missed the helicopter departing for the platform.
Secondly, I think the standard of your breakfast is important not only to me. I really have five times more choice at work. Unfortunately, I decided not to stay at your hotel anymore to avoid stress.
GGuest UserWent for breakfast, the fire alarm was going off in the restaurant, staff did not know how to switch the alarm off, everyone stayed in the room, staff continued to work. After 10/15 minutes I went to Premier Inn reception to complain as the noise was deafening. The manager had to go the the restaurant to ask the breakfast guests to leave and organise how to switch the alarm off. She apologies and refunded our breakfast cost, good for her. But where is the staff weekly training. There could have been a real fire and they were clueless.
GGuest UserHotel staff very friendly.
If you needed anything they would bend over backwards to help you.
Nothing was too much trouble for them.
Will definitely be back 😀
GGuest UserGot in very late the lady at reception was very nice and helpful. The room was clean and had a good selection of complimentary coffee. Check out was quick and easy. Would recommend a stay here if staying for one night or for extended stay.
AAnneShame there's a £10 fee for checking in early. A bit dated but clean + functional room. Friendly staff - when I asked for more milk they asked if I needed anything else topping up. Also a friendly welcome given at breakfast. Good central location.
AAlan Hoy⭐️⭐️⭐️⭐️⭐️
Stayed here for one night with my wife and had a great experience. The service was excellent, and the staff were very friendly. A comfortable place to stay, perfect for visiting the castle nearby. Highly recommend this hotel!
MMarcinOThe location was excellent, and the reception staff were very friendly. However, they unfortunately forgot to provide towels for the room, and despite requesting them, they weren't delivered; it was only for one night, so it was manageable.