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9.0/10
Great
GGuest UserThe hotel service is very good. They also upgraded my room type. The room is very clean and the surrounding is very quiet. The brother and sister at the front desk are very considerate. Because I don’t speak English very well, he even used his mobile phone to translate for me. It’s very heartwarming. Recommended.
GGuest UserWhat I like:
(1) Tea/Coffee available 24 hours, breakfast is simple but enough choices, egg, sausages, waffles, bread, oatmeal, juices, coffee, tea fruits
(2) Staff are professional, explain things well.
(3) Furnitures are slightly newer than the other Hampton I stay in.
What can be improved:
(1) I waited at Island 3 (Door 512) from 745pm till 830pm and called twice in order to secure the shuttle service. I saw other hotel shuttles already dropped by 4-5 times in that mins and even saw the other hotels shuttle, like Cambria dropped by within 30 mins. When I got to Hampton, it was already 850pm and also realised that the restaurant next door is closed. I understand that it maybe out of their usual service hour, yet I wonder if they can do a join venture service with other hotel brands so that customers could be picked up earlier.
(2) I was offered the room at the end of the corridor but there are loud water noise coming from the pipes when someone was using the toilet next door or upstairs. Since I was so tired after the longhaul and shorthaul flights and had not been sleeping for 30 hours, I went to sleep at night as usual. However, I am pretty sure that it would bother me when the day I am more sensitive to sound. I did not report it because it was just a short stay.
Overall, I would give a 4 star as the staff attitude (check in, check out and cleaning lady) and their service deserve great respect, standard up to par breakfast and clean room.
KkptgStaying at an airport hotel usually involves only a few requirements for me. The first is a clean and comfortable room. Second is an airport shuttle. This hotel the room was comfortable.
However, I signed up for a 4am shuttle at the suggestion of the front desk. At 3:55, I arrive downstairs for the shuttle. By 4:10 still nothing. I ask the front desk person who is now working hard making breakfast. He says he doesn't know anything but that usually the shuttle just does loops. At 4:15am, I ordered a Lyft.
I'll never repeat a stay here as it's a simple requirement and every airport hotel I've in around DIA has been able to accomplish.
GGuest UserThe hotel looks very new ' breakfast is ok ' The outdoor space is very beautiful, the room is very clean, there is a 24 hrs shuttle bus to and from the airport ' Overall quite satisfactory
GGuest UserVery satisfied, business trip, first time booking
More than ten minutes drive from the airport, very convenient
There is nothing to eat for breakfast, hot water, coffee, bread.
The hotel also has a free pick-up and drop-off service, and the airport pick-up is half an hour away.
FflorahaoThe room is well-equipped, clean, with a microwave and coffee machine, and the price is very high. There is a shuttle bus from the airport, and I walked to a nearby Vietnamese restaurant, which was delicious.
WWEIThe gas station is right next to the hotel. The rooms are large, clean and tidy, with good functional partitions. The breakfast area on the first floor looked good, but it was a pity that we didn't have time to catch the flight.
Rramses miselFor the price I guess it's alright, if you're looking for something just to sleep and spend the night is not bad.
The place was dirty, old and the breakfast menu was not very extensive since it did not even have eggs.
Though the extremely friendly, heartwarming and welcoming staff compensated for this, they really make you feel comfortable there.
GGuest UserI stayed in the hotel for 5 nights. There was no trash can in my room, but there were large trash cans in the corridor. The hair dryer on the bathroom wall did not work, but my hair was short, and it was summer. Thus, I did not mind it. Over the last 2 days, the Wi-Fi in my room did not work. I needed to go to the lobby because the Wi-Fi worked there. It appeared that other guests were also affected because I saw a guest sitting on the corridor floor in front of her room using a laptop. The air conditioning and refrigerator were both noisy, the parking lots sometimes was noisy, too; thus, I slept with earplugs. There was only a table and a chair in my room, which were enough for me because I travel along. If there are multiple people staying in this room, they cannot work at the table at the same time.