President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

Elevators were terrible, ice machine on floor did not work, constant drip noise from bathroom, no refrigerator and temperature would not cool off till the middle of the night

As a Hilton Honors Diamond member, I enjoy staying at different properties across the Hilton portfolio. I had been to this particular hotel once before about 8 years ago and had enjoyed it then. But face it, this is an old building, and age has not been kind to it. The front desk informed me that top to bottom renovations are underway, which was evident by one of three elevators being out of service. Upon entering my room, I noticed that a metal piece of a corner near the door had fallen off the way and was on the floor on my way into the room. Thinking little of it, I put it back on the wall and continued into the room. I had arrived into Springfield after a very long train ride into Chicago, and another 3 hour ride from there to Springfield. Being 10:30 PM I just wanted to relax. Fast forward a couple hours when I was ready to go to sleep. Ready for bed, I first laid down on my side to continue watching something on TV. I felt a pinch on my side where my skin was contacting the mattress. I looked down and saw something very small and black. Suspecting bed bugs, now I examined the rest of the bed. I found more black spots under one of the pillows. Well that ruined my night! No way was I going to sleep in that bed. The front desk having earlier contacted me by SMS text, I texted back a photo of what was in my bed, asking if these were bed bugs, and even if not, what was this doing in the bed?? While the person at the desk was unable to come up, he sent a security person up to my room. He looked at it, and also not being an expert could not concur what this was, but it sure looked like it. The front desk did the right thing in moving me to another room. By now it was 2 AM, but I had to quickly pack everything and move to another room on the same floor. After inspecting that bed, I felt it was OK, and accepted the relocation. But in my mind, the experience down the hall prevented me from falling asleep right away, despite the fact that I really needed it. In the morning, upon check-out, I explained to the front desk that the reason I had 2 plastic keys for different rooms was because of the suspected bug situation. No apology there, but she thanked me for letting her know. Later in the day, after I had gotten back to Chicago, I got a call from a manager at the hotel. She apologized and said that she would have an exterminator come in and take care of the issue, as well as identify what that was. She would get back to me with the results. Meanwhile she was helpful in suggesting ways to mitigate the problem had any bugs gotten into my clothing or suitcase. Rest assured that the next night I did wash all my clothes and dried them on high heat. Meanwhile as I write this on Tuesday night, the incident having happened on Friday night and the call with the manager on Saturday , I have yet to hear more on this. Bottom line is whether whatever in the bed is diagnosed as bed bugs, mold, or anything else, this sh

Definitely dated, but has potential. The elevators are small and really slow (we did stay during a packed convention), and it could’ve been cleaner in our room, especially the bathroom. There were some random updates like a granite counter in the bathroom, but they could’ve spent the money on a new shower surround. And I say this only because I’m a painter, but the maintenance of repairs like caulking and painting was sloppy at best.

Room was comfortable, front desk staff was helpful - especially William! Any issues were promptly dealt with by mechanical staff or housekeepers. For an older hotel it has been well maintained. Attended with a lineage society of 70+ women. We were very well taken care of.

I’d give this a 3.5 . Place looks good from the outside and lobby area. Staff was friendly and helpful. We did not use the restaurant. Our room was a bit dated and could use a facelift. But still accommodated us for a one night stay. The atmosphere of the hotel is in line of what you’d see in design of wall paper and style of the Lincoln era. Across from a Starbucks and in great proximity to all the Lincoln tourist stops. Parking is not included but cheap. The Tomb is in quick driving distance. I would stay here again.