Guest User
September 3, 2024
Overall OK experience, perhaps a bit disappointed for a upscale 5 star hotel and will likely consider other hotels in the area when we return to Split. Positives: - Location is good with around 10 minute walk to Split Palace and ferry terminal, although the walk to those is not very exciting at all - Overall the hotel appears clean and maintained (it is an old hotel, renovated retaining that old stuffy feel) Areas of Improvement: - Hotel hosts a lot of wedding, while that is nothing new, the noise and chaos it brings is another issue. First wedding during our stay, musicians were testing out their instruments 10 meters away from the pool (around 3PM), which is just ridiculous from noise perspective so no, it was not a relaxing afternoon at the pool with a bottle of wine. Next day, next weeding, this time it was actually outside on the terrace, so if you have a room that is facing sea, you are screwed from noise perspective. - Service: for a hotel that puts a façade that it is high end 5 start hotel, this area needs some serous improvement. We attempted to get a drink at the pool for no around 30 minutes, waiter was doing everything else, bringing towels, cleaning etc. even after we asked him for drinks. Then when I walked over to the bar to order there (there was already another lady that was complaining about the service there), the bartender and waiter pretty much sent me back to my pool seat and told me that waiter will come over. They didn't know that I speak a bit of Croatian, and they were saying not to allow people to come to the bar and line up there (mind you that there were barely any folks around, few at the pool and couple on terrace to serve). Needless to say, the waiter finally came over to us some 15 minutes later, or full 45 minutes since we first tried to order a bottle of wine from him. - Breakfast: while it offers most of what you need, although nothing special at all, 2 of the mornings, we found it juice machine broken, empty plates (we waited a long time for food to come despite bring empty), and rotten fruit. Free brealfast is not worth the hype at all One additional thing, while rooms were clean and enjoyable, there are too many small things that bothered me: broken trash can, half hanging loose magnifying mirror, light bulb out etc.