Spa Hotels in Taipei

The Mandarin Oriental, at 2k [presumably price], is truly impeccable in terms of service. Upon check-in, we were warmly welcomed and given a room tour, among other things. Breakfast was decent, though a bit chaotic, possibly due to the crowd. The bartenders at MO Bar were all quite entertaining, haha. The guest rooms are absolutely beautiful. The area above the pool is also stunning, and the pool staff were exceptionally good.

I personally found this place to be fantastic! The service attitude was top-notch, and the breakfast was incredibly rich and varied. The rooftop pool was also a major plus – perfect for some great photos.

The room was spacious. Even though I booked through different platforms, I mentioned it to the front desk when checking in, and the staff happily arranged for me to stay in the same room for the entire duration. The room was a large double. The only minor issue was that the soundproofing wasn't great. I needed to cut some fruit, and they quickly sent a staff member with a knife and fork, and even a plate. They also brought a wine opener to the room, which was very thoughtful. Overall, it was a fantastic experience. The location is also excellent, just across the road from the subway exit. I would definitely stay here again if I have the chance.

I stayed at Hotel Royal Beitou for three days for a health check-up. The room was large and spacious, which made for a very relaxing stay, and the in-room hot spring was also very comfortable. I had breakfast, afternoon tea, and dinner there, and the overall quality was good with consistent flavors. The hotel activities were a great bonus too! I participated in a DIY workshop, a myofascial release class, and an evening tour of Beitou to learn about the local culture. I also visited the public hot spring, which was clean and had a comfortable atmosphere. This trip really ticked all the boxes for 'rest, relaxation, and rejuvenation.' It was a pretty good experience.

This trip exceeded all our expectations! The staff were incredibly welcoming and helpful during check-in. When they learned it was our anniversary, they even upgraded us to a Maple Forest Room and surprised us with a lovely small cake in the evening, which made my wife very happy. The hot spring quality and facilities were top-notch. Although the water filter in the indoor water dispenser needed replacing, the staff quickly provided bottled mineral water. Overall, the minor flaw didn't detract from the experience. Highly recommended!

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Very nice hotel for a couples weekend retreat outstanding service, breakfast was great. Room and overall hotel presentation clean and newly renovated. Bed was very comfortable. Own Spring Water bathtub and hotel also had its our in house onsen. Free shuttle bus.

Fantastic hotel! I thoroughly enjoyed my stay here during my trip to Taipei. A fun little bonus was being able to grab candy from the snack shop next door every day. The room was really smart, and I loved having a square bathtub and bath salts. Highly recommend!

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.

I loved the outdoor hot spring pools, there are several ones of different temperatures and features. Staying in the hotel allows you to use the outdoor pools for free. It was relaxing to soak in the hot spring pools while enjoying the fresh outdoor air. Inside the hotel room also has hot spring tubs. The room was a bit dated, but clean and tidy overall. Breakfast was quite good too.