Spa Hotels in Taipei

I won't be showing my room; it wasn't stunning, but it embodied the quintessential Japanese simplicity and cleanliness, which was very comfortable. The housekeeping was also meticulously done every day. I absolutely loved the cigar lounge on the third floor; the staff there were very professional and even had some limited edition cigars. Since it's a hotel cigar lounge, the prices naturally weren't amazing, but considering the service and ambiance, enjoying a cigar there was a real treat. I also heard that the beef noodles on the first floor are quite famous online, and they were indeed good. All in all, it's worth staying again, and the location is excellent.

The room interior, cleanliness, and overall quietness are excellent. However, essential amenities such as a shaver come at an additional cost. I would still recommend this hotel for leisure travelers seeking comfort, but it may not be suitable for budget conscious travelers.

I personally found this place to be fantastic! The service attitude was top-notch, and the breakfast was incredibly rich and varied. The rooftop pool was also a major plus – perfect for some great photos.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

The hotel boasts an excellent location. Upon exiting Xinbeitou MRT station, it's immediately visible across the road to your left. The service was also top-notch. During check-in, I was offered a unique tea, and the process was completed swiftly. A staff member assisted me with my luggage to the room, explaining the hotel's facilities and complimentary activities along the way. During my stay, activities included an escape room, a 'night witch' tour, and a yoga class. The staff also informed me about the breakfast restaurant's location, explaining that some items are a one-time serve, while others are all-you-can-eat. They even recommended the ********* beef noodles. Once in the room, they thoroughly explained its features and offered helpful tips. The hotel's proximity to the library, Beitou Geothermal Valley, and the Hot Spring Museum makes it incredibly convenient. Highly recommended!

This trip exceeded all our expectations! The staff were incredibly welcoming and helpful during check-in. When they learned it was our anniversary, they even upgraded us to a Maple Forest Room and surprised us with a lovely small cake in the evening, which made my wife very happy. The hot spring quality and facilities were top-notch. Although the water filter in the indoor water dispenser needed replacing, the staff quickly provided bottled mineral water. Overall, the minor flaw didn't detract from the experience. Highly recommended!

Terribly convenient to everywhere with connection to 捷運、臺鐵 & 高鐵 station. There’s also a direct bus from/to Taoyuan international airport which takes ~80 minutes. Eating / shopping is also convenient as it’s linked to shopping malls. Room is spacious & clean, only drawback is no supply of toothbrush & toothpaste. Service is good. When checkin, staff asked if we brought toothbrush & toothpaste so that it wouldn’t be a surprise to us. 6 bottles of water are provided everyday which is great. However, free bar only has 1 coke, 1 sprite & 1 apple juice and no refills in our 4 nights’ stay.

Business trip. The room was great, just like the pictures. I recommend staying here; I'll definitely come back next time. The staff were very enthusiastic and even helped take photos. The hotel is also very new. Breakfast was rich and varied; I ate a lot. Thumbs up, thumbs up, thumbs up!

The hotel staff were all very welcoming. Ximending is nearby, and the breakfast selection is great. There are two MRT stations very close by, making it super convenient to get around. Across the street there's a Starbucks and a McDonald's, and on the street behind, there are local eateries.

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.