Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJul 23, 2026|Guest Twin Room
Guest UserThe Hotel Resonance Taipei is a really stylish hotel. It's very new and in a fantastic location – super easy to get to, just a 2-minute walk left from Exit 3 of Shandao Temple MRT Station. The room layout is well-designed, with a separate shower and bathtub, and a dedicated toilet area. The soundproofing is excellent, and the bedding is very comfortable. A major bonus is the self-service laundry room, which is a lifesaver for washing clothes during a summer trip. The washing machines even come with detergent, and the dryer is powerful, getting clothes dry quickly. Just a heads-up though, the laundry room closes at 10 PM. I noticed when booking that the hotel breakfast was just a simple Starbucks meal, so I didn't opt for the breakfast package. There are plenty of convenience stores, supermarkets, and local breakfast spots nearby, so finding food in the morning was absolutely no problem. All in all, I definitely recommend Hotel Resonance Taipei!
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Price per night from:€154
Posted onJul 26, 2026|Studio Double Room
Guest UserIf you're in Taiwan for a concert at Taipei Dome this is definitely your stay. It's just a 5 mins walk from the concert venue. It's actually within the Song Shan cultural park so there's also many exhibitions and weekend flea markets to explore around there. Convenience stores within the vicinity and many nice eateries too. For night owls, the 24 hrs Eslite bookstore is just next door. The room is also spacious and clean. The hotel staff upon realizing that I was there for a concert immediately offered me a room with the view of the Taipei Dome.
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Price per night from:€177
Posted onAug 24, 2026|Deluxe Double Room
BensonHKFirst Impression: The Luxurious Ritual of a European Castle
Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests.
Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers.
Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.
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Price per night from:€308
Posted onJul 12, 2026|Twin Room
Hanabi88I extended my stay due to Typhoon Bavi so far this hotel service & location is good. However their policy will only clean room on 2nd day. I had extend my stay 3 days 2 night but cleaner never clean the room and toilet just exchange tower only. This not suppose to be happen according to hotel policy!! So disappointed when we reach hotel at late night but still in untidy condition!
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Price per night from:€102
Posted onAug 30, 2026|1 King Club Regent
S***YHotel staff got my booking wrong and assigned me a wrong room category. The initial room was noisy and I could hear construction noise from the site opposite the hotel despite being up on the 18th floor. Soundproofing is rather poor as I can occasionally hear people's conversations as they walk along the corridor.
The lounge was a nice touch though the food offerings especially during the afternoon tea and breakfast service could be better. Service in the club lounge was generally good but could be slower during busy times.
Location of the hotel was good being minutes from the shopping and dining area.
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Price per night from:€131
Posted onOct 29, 2025|Mixed Standard Twin Suite
Guest User1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
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Price per night from:€248
Posted onApr 11, 2026|Premier Twin Room
Alyssa Ilano
We recently stayed at the Dinosaur Kingdom Family Room and transferred to a Premier Twin Room the following day. Overall, we had a wonderful stay. The staff were consistently kind, helpful, and accommodating, which we truly appreciated.
We especially enjoyed the family room—it was thoughtfully designed and perfect for traveling with a young child. I had initially planned for a two-night stay in this room, but unfortunately, renovations were scheduled to begin the following day. This was a bit disappointing, as it made our time there feel quite short, especially with other activities already planned during our trip.
In comparison to other five-star hotels we’ve stayed in, I did find the lack of flexibility with early check-in a bit surprising, particularly for the themed room. We had hoped to settle in earlier, and similarly, the following day’s transfer to the Premier room was not available early as it was fully booked. While this was different from what I’m used to, I do understand that this may be part of their standard protocol.
On a positive note, we loved the buffet, and the rooms were very comfortable. The complimentary drinks were a nice touch, and the playroom area was excellent—clearly designed with families in mind. It was also lovely to see the hotel organizing activities for children. During our stay, there was a special event (like a children’s appreciation day?), where me and my baby were able to participate in arts and crafts and even received small prizes, which made the experience extra memorable.
The swimming pool was decent, though not very large, and the water was quite cold, so we ended up enjoying the bathtub instead.
One area for improvement would be cleanliness. We noticed visible dust in the room, which was concerning—especially since the room is designed for small children, and for someone like me who is diagnosed with allergies to multiple types of dust mites. I did raise this with Lara at the lobby, who kindly apologized and mentioned she would inform housekeeping. However, upon transferring rooms the next day, I still noticed dust in certain areas, which made me question the thoroughness of the cleaning.
Separately, I also observed that some toiletries (such as conditioner and lotion) were nearly empty upon arrival, suggesting they may not have been checked or replenished prior to our stay.
Despite these points, we genuinely had a pleasant experience overall and would consider returning. I’m also excited and curious to see what the next theme for the family rooms will be after the renovations.
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Price per night from:€188
Posted onJun 16, 2026
Guest UserExcellent! Absolutely fantastic, truly excellent! I can't recommend it enough. A genuinely wonderful experience, over and over again. Simply outstanding, consistently great. This place is top-notch, really a cut above. I was so impressed, just brilliant. Consistently brilliant, an amazing stay every time. Truly a phenomenal experience, superb. Always superb, couldn't ask for more. This is genuinely a fantastic place, consistently excellent. Fantastic, consistently fantastic. It's excellent, always excellent. A truly excellent experience, every single time. Simply wonderful, consistently wonderful. Outstanding, consistently outstanding. Truly superb, simply superb. Excellent, just excellent!
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Price per night from:€95
Posted onSep 12, 2026|Superior Twin Room
stomachValue for money hotel, but I was amazed that the terrible lift situation was not mentioned more. They had only TWO lifts to service 13 floors worth of travellers, and I spent around 5-10 minutes each instance either queuing for the lift to go to my room, or waiting for a lift to come down. Really ridiculous waste of time, but other than that, hotel was alright.
Oh by the way, the hotel does not provide toothbrushes and toothpaste; they will direct you to purchase it from a vending machine.
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Price per night from:€71
Posted onSep 17, 2026|Economy Single Room
Anonymous UserI checked in late at night around 11pm without a problem. The room is small and windowless, but this is not unexpected as the online description is accurate.
Very convenient location! Easily accessed from airport metro and regular metro. Within walking distance to Ximending, Ningxia night market, Taipei city mall, and Dadaocheng/Dihua street.
Luggage storage was conveniently available for free and there is a tonne of people making use of this service! So may need to time your check out accordingly.
Lobby was located at the fifth floor, some elevators don’t stop there. The layout is a tad confusing to me (some rooms on 3F and 4F)
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Price per night from:€34