Spa Hotels in Kota Kinabalu

"Location is strategic. Sadly, No TV channels available until 3rd night. Old building that needs repair. It was suppose to be No Smoking Hotel but then the corridor was horriblly smells with cigarrette smoke. Staff services are good tho."

"This hotel in Putatan area is the best choice! We start our road trip journey from Brunei at 5pm and arrive at the hotel at 11pm. Smooth and quick check in. Friendly & eficient staff. I highly recommend Pan Borneo Hotel because of its clean and comfortable room."

"Checked in at the hotel at around 9.30pm. I noticed the air conditiong was kinda hot. But i thought to myself, I’ll give it some time run first. Maybe it’ll get better soon. Then an hour later, it was still hot, so i called operator, and she said she will send someone to our room. Waited about 30 minutes or more, still nobody came. I called the second time, and she said she’ll get someone to our room again. And that’s it, nobody came to our room, to help us with the air conditioning. And we were to tired to wait already. So My 8 month old baby sleept sweating that night and i had to fan him with the note book that they put beside the bed. Upon checkout, I complained to the receptionist and the manager about the incident, and they checked on their system that the issue had been resolved. Which was abvioustly a lie. So the manager said he will investigate the matter and he promised something to me. So i hope he keep his words. I’m a regular here, so i know there was something wrong with the air conditioning. I know the quality of the hotel. So let’s see wether the manager is serious about his words."

"There are not many resorts in the mainland. It’s a good compromise for balance a bit of everything. Going to downtown, visit remote places, and his land hopping. The sunset is nice for the hotel. A key point is that you can use this hotel facility + the sport center facilities + the Magellan hotel facilities. Downside. U can’t order food with Grab, as you will need to walk about 10-12 minutes to go take it down the road to the guard spot (third photo). What it could be improved: 1. The SPA price is out of range. 2. Family Night time activities. The only activity/bar is on the top floor which doesn’t allow kid below 18 YO."

"Started and ended our 8-day Sabah adventure at Le Meridien KK — and we’re so glad we did. 💛 Spacious rooms, beautiful sea views, and a location that’s truly hard to beat. Yes, the carpark’s a little dated, but everything else more than made up for it: efficient staff, a decent breakfast spread, and the best kind of convenience — family-friendly eateries, laundry, and even a massage spot just steps away. Perfect base to explore the heart of KK! 🌴🌊"

"The location is good, and the room was very clean. The customer service was outstanding. On the first day, there was an unpleasant odor in the bathroom and a blocked drain. After notifying customer service, they promptly addressed the issue during the next day's room service. While the odor remained somewhat, the drainage was significantly improved. The only downside is the absence of an elevator. If you have a lot of luggage, you'll need to carry it up and down the stairs yourself."

"This resort has nice seaview but very small area of beach that allowed you to play. Decided to stay at Sutera Harbour instead of Shangrila because of the bouncy castle at the pool. However, the bouncy castle is not operating all the time; attached the operation time for reference. Further, on the first day of arrival, the bouncy castle was not operating from 4pm - 6pm. On d second day, it was also not operating during 12pm - 2pm. So it was a big disappointment. Luckily, my boy got to play from 4pm - 6pm. Checked in is slow but staffs are friendly. Notice that there are many Chinese tourists staying in the hotel however all the staffs that i encountered do not speak Chinese at all. I wonder why the hotel do not employ staff that be able to speak Chinese since there are so many Chinese tourists staying. Hotel provides shuttle to shopping malls and city centre which is very convenient."

"My stay at the resort was not as smooth as i hoped, i did have some issues as the resort clearly requires a lot of attention in terms of maintenance. The issues i faced were addressed promptly by Mr Jakil who has the knowledge and competence to address many of the issues the resort is facing. As i have more than 15 years of management experience, i know talent when i see it and i believe Mr Jakil has it and should be given more responsibility and authority in the hotel to raise the quality and standards."

"We had a good family bonding time at Shangri La Rasa Ria. There were lots of activities catering to various types of travelers. The beach was long with fine sand, and the sunset view was excellent. There were also game rooms when the sun gets too hot or when it rains."

"I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)"