Ascott Sudirman Jakarta

Ascott Sudirman Jakarta Reviews

Ascott Sudirman Jakarta

Ciputra World 2, Jl. Prof. DR. Satrio No.KAV. 11, Setiabudi, South Jakarta, Jakarta, Special Capital Region of Jakarta, 12930, IndonesiaSee Hotel Details
Ascott Sudirman Jakarta
Ascott Sudirman JakartaAscott Sudirman JakartaAscott Sudirman Jakarta
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1 night

Guest Reviews

9.2/10
Great
205 review
Verified reviews
Location9.1
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(205)
Positive reviews(199)
Reviews with photos/video(39)
Awesome stay(34)
Awesome rooms(32)
Great service(30)
Perfect for business trips(17)
Many amenities(9)
Convenient for shopping(9)
Large rooms(8)
Located downtown(8)
Negative reviews(6)
ashng
Studio Premier
Stayed in Mar 2025
Booked for others
16 review
10/10
Outstanding
Posted on Apr 28, 2025
This room was booked for my colleague because he doesn’t want to stay anywhere else when on business. It’s good value and within budget!
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager
Lucky S.
Studio Premier
Stayed in Jan 2025
Business traveler
13 review
10/10
Outstanding
Posted on Mar 15, 2025
Meet the expectation, is within walking distance to Lotte Mall, standby taxi, has a Family Mart besides the apartment building and friendly staff yet the breakfast a bit boring.
Response from Property: Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Mohd Idris
1 Bedroom Premier
Stayed in May 2025
Traveling with friends
9 review
9.0/10
Great
Posted on Jun 20, 2025
The hotel staff were very friendly and quick to attend to any problems. The room was clean and well-maintained. Overall, great service and a pleasant stay!
Response from Property: Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Guest User
Studio Premier
Stayed in Apr 2025
Business traveler
6 review
8.5/10
Very Good
Posted on Jun 9, 2025
Ascott Sudirman Jakarta is a great spot with friendly staff and comfy, spacious rooms. It’s in a handy location close to shops and restaurants and not noisy. The hotel has nice facilities like a pool and gym. More breakfast option will be great, overall, it’s a good choice for both families and business.
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager
SoraNotDora
Studio Premier
Stayed in Apr 2025
Couple
3 review
9.5/10
Amazing
Posted on May 6, 2025
Stayed for one night and the room was very spacious and the bed for very comfortable. Bathroom was squeaky clean and toilet had a bidet (yay!). Location wise as well was easy to find as we were driving and there are a few malls located within the vicinity. Unfortunately, the aircon in our room somehow died in the middle of the night so I woke up at around 3am and was suddenly sweating. Thankfully (and gratefully), we managed to call guest services and they sent a technician to our room to fix the issue. Strangely, the room services was not open at 9am (or was it 10am?) which was a bit disappointing because we had hoped to order breakfast from room service before checking out but alas. Staff was friendly and helpful and there was complimentary parking since we were driving. Forgot to take photos because we checked in really late (almost close to midnight) and was exhausted from driving back from Yogyakarta but generally great stay overall.
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.We do sincerely apologize regarding the AC issue. And regarding the room service of our restaurant, please to inform you that they could only serve buffet in breakfast time (06:00 AM - 10:30 AM), then continue to open the room service at 12 PM. We do really apologize if this information was not well communicated to you during check-in. We will conduct training for the relevant department to ensure this issue does not occur in the future.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager
Guest User
1 Bedroom Premier
Stayed in Mar 2025
Business traveler
2 review
9.5/10
Amazing
Posted on May 12, 2025
Awesome service. Nothing to be complained. Breakfast is wonderful too! Will 100% visit again.
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager
Danny George
Studio Premier
Stayed in Dec 2024
Solo traveler
6 review
10/10
Outstanding
Posted on Jan 30, 2025
A very nice hotel in a great location. I really don’t have any complaints. Highly recommended.
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager
MariaMaria
Studio Premier
Stayed in Oct 2024
Business traveler
11 review
10/10
Outstanding
Posted on Nov 8, 2024
Ascott’s staff are very accommodating and helpful. You say it, and they will help you with it. I just hope they can have more choices for breakfast. But overall stay is comfortable and nice!
Response from Property: Dear Maria,,Thank you for taking the time to provide us with your review.We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager
Mehfooz Ali Khan
Studio Premier
Stayed in Sep 2024
Business traveler
52 review
6.5/10
Posted on Nov 30, 2024
The aircon is shitty in hot Jakarta. The room was super hot and seems not open very long. Lights were dim and not well lit. Alley is hot to the room as hotel trying to save electricity by not running the aircon. In all a disaster stay.
Response from Property: Dear MEHFOOZ,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve the AC.Once again, thank you for your valuable feedback and we look forward to having you back at Ascott Sudirman Jakarta.Thank you and best regards.Aulia NurwicaksonoGuest Service Manager
Adihendra
Studio Premier Twin
Stayed in Mar 2025
Business traveler
3 review
10/10
Outstanding
Posted on Apr 16, 2025
Great room and facility. Enjoyed my stay thoroughly!
Response from Property: Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia NurwicaksonoGuest Service Manager
hanariah
Studio Premier Twin
Stayed in May 2025
Family
6 review
8.0/10
Very Good
Posted on Jun 11, 2025
Great amenities with friendly staff
Response from Property: Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Guest Service Manager
Anonymous User
Studio Premier
Stayed in Jan 2024
Business traveler
44 review
10/10
Outstanding
Posted on Feb 27, 2024
Perfect stay during business trips. Will definitely recommend to others.
Response from Property: Dear Guest,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager
Guest User
1 Bedroom Premier
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 14, 2025
Great location, friendly and super clean
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager
Alan
Studio Premier
Stayed in Feb 2025
Business traveler
13 review
8.0/10
Very Good
Posted on Mar 16, 2025
Very good service and very helpful
Response from Property: Dear Guest,Thank you for taking the time to provide us with your review.We were delighted to learn that in overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards.Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future.Best regards,Aulia NurwicaksonoGuest Service Manager
Fari
2 Bedroom Premier
Stayed in May 2024
Family
8 review
9.0/10
Great
Posted on Jun 5, 2024
Love the 2 bedroom suite big and spacious. Kids loved it. Pool was just a small stretch of lap pool and one corner kids pool. Had the pool to ourselves as there we very little guests around. Kids room were only meant for toddlers. In all, only good for families with little children. Not much entertainment around the area for bigger kids. Breakfast spread was disappointing, not as great as commonly in 5star hotels. Can be better. Nearby malls like Kuningan and Lotte is only 10mins away.. However the drive there with many u-turns and traffic would take u 20-30mins to reach.
Response from Property: Dear Guest,Thank you for taking the time to share your stay experience at Ascott Sudirman Jakarta!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Yours sincerely,Aulia NurwicaksonoGuest Service Manager