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This was our second visit although the first was a few years ago. we had forgotten how lovely it is. Hotel was really busy because they had 2 weddings and it was Bank holiday weekend . Despite all that, the staff were very friendly, pleasant and efficient. Obviously used to keeping cool calm and collected. Well done evereyone

I can't fault the hotel itself is gorgeous, perfect location and food for both breakfast and evening was incredible. The aesthetic is everything you would want in a Cotswolds escape with scenic walks surrounding the area and incredibly lovely staff. The food was some of the best food I have had for a while! The however - we were pre warned a couple of weeks before our arrival about an event taking place. I rang to ask how the noise would be, and would the bar or hotel spaces be affected to which we were told we wouldn't hear anything and no they would not, which was not the case. Until 11pm it felt like a nightclub, we had come for a quiet escape but instead had wedding music and singing and shouting, also using all of the bar area. Felt quite disappointed about this, mainly because we just wanted a quiet weekend in what would have seemed like a cosy and quiet place but instead it was chaotic and loud. We would have happily rebooked and enjoyed another weekend which wouldn't have felt as overstimulating. We did ask at the time to which we were just apologised to and it would go off at 11pm. There is always this risk when booking a hotel which has a venue, but equally if we were told when we rang this was going to be the case we would have simply rebooked.

Receptionist friendly and helpful A feeling that the young staff hadn't been trained adequately not supervised. They were helpful but little things like table not set correctly no side plates. Trying to have a quiet breakfast and staff were chatting and giggling behind us. Member staff had torn leggings. Generally expected staff to be dressed smartly for a Best Western. Our bedroom was large and comfortable lovely view outside window. Unfortunately at night we were unable to get to sleep due to people drinking in the conservatory part until 2pm. My partner had to shout out of window politely saying ”did they know what time it was”. The hotel, in our view, should have a policy with regard to no outdoor drinking after midnight for consideration of other customers.

The town is quiet, the houses are beautiful, the vehicles are few, there are commercial streets and big supermarkets. The hotel has an independent courtyard, a private entrance to the room, ample parking space, complete facilities and cleanliness, sitting on a bench and watching the flower room 🦋🐝 flying. The restaurant is delicious in English and has a rich breakfast. The owner is enthusiastic and talkative: What is the weather like today? A cup of wine, a cup of tea, a wooden table and chairs outside the window...

Stayed 2 nights. Self checkin owners send your room number and garden gate key code on day of arrival. Parking in grounds and just outside the property on a grass verge. Breakfast was so lovely, fresh fruit, freshly cooked croissants, tea coffee and fruit juice. Husband had the cooked breakfast, bacon and sausages good quality. I had smoked salmon with scrambled eggs, eggs cooked perfectly and a nice amount of salmon. Stayed in many b&b and this breakfast was definitely the nicest we’ve had. The bed was very comfortable and room and bathroom small but very clean. The only criticism I have is the room we had was an attic room with sloping ceiling, there was a large low beam across the room my husband banged his head getting out one evening and had a small cut which was bleeding. We are both quite tall and had to stoop and slide into bed. I would stay again but not in this room it’s too small for a double bed

We stayed in a signature room, when I opened the door the room was so small that the door would only open half way as it was so close to the bed. You need to be slim to get in these rooms, and don't take a suit case or you will only be able to get it into the room turning it sideways. The rooms are fine nice decor but very dark due to the scaffold outside the window. The Hotel phoned me a week before arrival to say the courtyard was closed due to works going on but never mentioned the scaffold. Whilst we were at breakfast the workers on the scaffolds managed to open two of our windows and decided to sweep dust and rubbish around on the scaffold which started to come into the room. We also had to put up with disgusting foul language from the workers. We told the lady when we booked out, she said 'Oh deer, hope your next visit will be better` never again. These people are amateurs and should have never let those rooms with the noisy works going on. However Breakfast is good.

The location is very good, in the city centre. The hotel is very new and very design. The room is very spacious. The hotel should have been transformed from a historic building. If you park your car, the parking lot at the entrance of the hotel will stop at 6pm-8am, but you can only park for two hours at other times. I will arrive after six o'clock, go directly to the meter to pay, you can stop until 10 o'clock the next day. If it is going to take longer, the hotel will recommend stopping to a public parking lot a little further away.