Sofitel Mauritius l'Impérial Resort & Spa Reviews

The hotel room decoration is relatively old, other facilities are OK

The room is very modern, with a Chinese garden style, and the sunset on the beach is beautiful. I originally booked the Suger Beach Hotel a month in advance, but when I arrived at the hotel, I was told that there were no rooms. I was speechless. Then I was arranged to stay in a dirty, messy and small thatched cottage. Finally, I contacted Ctrip to help me change to Sofitel. I have to say that Ctrip's after-sales service is still good, but the Suger Hotel is really speechless. I will not go there next time 🙃

The hotel has its own beach and boathouse. Kayaks and paddle boards are my favorites. It's a pity that I don't have time to use the windsurfing board. Chasing dolphins🐬 can be booked at the hotel, and you can get on the boat directly on the beach, which is very convenient. I booked breakfast and dinner every day, and the theme of the dinner buffet changed every day. It was very comfortable to eat dinner while watching the sunset. The service is good and the gym facilities are complete. There is no bottled water in the room. There are many water filling points. It is environmentally friendly and convenient. It is a good concept. Typical resort style hotel.

Overall it's pretty good, it's very comfortable to lie on the beach, and the restaurant is also good. Non-buffet restaurants require reservations in advance, but the effect is very good. There are also many things to do in the houseboat, and snorkeling requires a reservation.

The hardware of the hotel is good, the service is also very good, the food is too western, and the food is relatively simple compared to the Chinese stomach.

Western breakfast has a good variety.

Not recommended, poor food

Everything was perfect, from the arrival until the departure! I would like to extend my heartfelt thanks to the entire staff at the Sofitel Imperial Hotel for making my stay truly unforgettable! . The hospitality I received throughout my stay was exceptional. The front desk staff were always courteous and efficient, making the check-in and check-out process smooth and pleasant. I look forward to returning soon and a special thank tou to Ishvari Ramdenee & Sanida!

My second time at Sofitel L’Imperial, I love everything about this place, the rooms the beach the food the staff and Ticou who provides water activities for hotel guests

Stayed for 1 week in April, half board, for our 10th wedding anniversary with 2 young children, and had the most amazing time. Sofitel is located on the western coast of the island with a white sandy beach, very private and quiet. Views of the sunset are unmatched. The main international restaurant provided excellent food buffet style in the morning and evening with good variety and live cooking stations. Chef took particular attention for allergies which was great. The staff were very helpful from checking in, Davina and Ishwari were always on hand to support and offer assistance on the desk. Big shout out to Nawaz, who helpfully organised excursions and really knowledgable about the island. Fresh fruit and aperitifs in the room daily was a nice touch. There were free shuttle services to nature park, and free diving / water activities such as kayaking, snorkelling, pedalling on the private beach, with reefs nearby to see fish and turtles. Will visit again.

What a beautiful property on an astounding private beach. 2 pools - one generic, another one an adult only - complete with a swim up bar. Ample dens to lie around them and on the beach. You dont have to scarmble to get those at 6 am. in the morning !! The reception staff - Ishvari and the other ladies there made the check-in procedure like a breeze . We had arrived by an early arriving flight from London but all care was taken till we got our rooms later on. The breakfast staff gave meticulous attention to the detail and ensured an excellent, well proprtioned breakfast spread that one expects in a peremier accor facility. Rekha made some amazing pakoras for us. Pravin ensured that the coffee and the teas were all ready for us before we arrived. Dinner was a very elaborate , well planned event with an excellent spread again. Raj Dhillon at the helm of the dinner planning was just amazing lad - the Indian cuisine ..vegetarian options was to die for ..unbeatable - dal tarla, daal makahni , huge paneer varieties , biryani, Nan fresh out of clay oven , basmati rice , kheers ..you name it..it is there - so if you are a Indian and have a deshi palate- dont think twice - just book it here. There was Indian night complete with Gulaab Jaamun, motochoor laddus, Jalebi, rasmalai ..kaaju katli rolls. Sepearte paani poori stall. How spoilt we felt !! Thank you, Raj and everyone at Sofitel Flic n Flac who made a memorable stay.

What a fantastic place this is with wonderful staff and great food! It was my wife’s 50th and the hotel could not have been more accommodating or generous… As one of the more established properties on the island, the hotel has very high standards of service and cleanliness, and everything is of good quality including details such as sunbeds, WiFi, sheets and toiletries! We loved lush gardens and the sheer sense of space and calm on the beach, and a special shout out to the very courteous beach vendors including Christophe, Sunny and Jean-Paul. We ate in the Teppanyaki restaurant on my wife’s birthday - a simply incredible experience! Also Ming Court deserves a special mention, as do the themed buffet nights (Indian, International, Chinese) that were of great variety and quality in the main restaurant. The waiting staff were kind and super proactive at all times, especially Adrien who took great care of us for breakfast and dinner. One night we took a walk along the beach to the Hilton and ate in the Thai Restaurant there. Although the hotel is newer and arguably a bit flashier, we were relieved to be staying at the Sofitel as the food, service and ambiance simply did not compare! We stayed in an Opera Suite and Magnifique rooms which were very well appointed, and it’s great to see that the rest of the rooms are now being updated to a similar standard. Although there is building work going on at the left-side of the hotel, great care was taken in order not to inconvenience guests… It simply did not affect our stay at all. In conclusion, if you want understated 5* service with Mauritian charm at a reasonable price this is the hotel for you. Yes there are some areas of the hotel that need a little updating (e.g. buffet restaurant and corridor decor, etc) it’s important to look beyond this and appreciate this wonderful slice of paradise for what it is! Un grand merci à toute l’équipe pour un séjour inoubliable et à la prochaine!

Amazing time with great hospitality! The staff was very professional and helpful. Huge shoutout to Mr. Vikash who went to get the car from the parking while it was pouring. Food was excellent. Huge variety compared to other hotels!! A must try!

The hotel is celebrating 32 years of operation, which, unfortunately, is also visible in the rooms. The entire complex is in need of renovation. The food was delicious, but the service in the dining area struggled with clearing tables, which is likely more of a management issue. Otherwise, the staff was friendly and very helpful. In a five-star hotel, even basic amenities were not replenished. The beach, however, is absolutely stunning! Thank you for the beautiful sunsets! Considering today's five-star hotel standards, this felt more like a four-star hotel.