Sofitel Mauritius l'Impérial Resort & Spa

Sofitel Mauritius l'Impérial Resort & Spa Reviews

Sofitel Mauritius l'Impérial Resort & Spa

Wolmar, MU, Flic en Flac, Riviere Noire, MauritiusSee Hotel Details
Sofitel Mauritius l'Impérial Resort & Spa
Sofitel Mauritius l'Impérial Resort & SpaSofitel Mauritius l'Impérial Resort & SpaSofitel Mauritius l'Impérial Resort & Spa
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Guest Reviews

8.4/10
Very Good
59 review
Verified reviews
Location8.4
Amenities8.5
Service8.4
Cleanliness8.4
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Positive reviews(45)
Reviews with photos/video(19)
Negative reviews(2)
Guest User
Luxury Room, 1 King Size Bed Or 2 Twin Beds, Ocean View, Balcony Or Terrace
Stayed in Jan 2025
Other
18 review
7.2/10
Posted on Mar 3, 2025
The hotel room decoration is relatively old, other facilities are OK
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Response from Property: Dear Guest, Thank you for rating our property. Please be informed that we shall be undertaking room renovations soon. We look forward to your visit again. Kind Regards, Paulette TANG, PA to General Manager
Echo~🍀
Luxury Room, 1 King Size Bed Or 2 Twin Beds, Ocean View, Balcony Or Terrace
Stayed in Sep 2024
Solo traveler
14 review
8.0/10
Very Good
Posted on Oct 15, 2024
The room is very modern, with a Chinese garden style, and the sunset on the beach is beautiful. I originally booked the Suger Beach Hotel a month in advance, but when I arrived at the hotel, I was told that there were no rooms. I was speechless. Then I was arranged to stay in a dirty, messy and small thatched cottage. Finally, I contacted Ctrip to help me change to Sofitel. I have to say that Ctrip's after-sales service is still good, but the Suger Hotel is really speechless. I will not go there next time 🙃
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Response from Property: Dear Guest,Thank you for your comments and for choosing our Hotel.We hope to have the honour of welcoming you back again. Best Regards,Paulette Tang, PA to General Manager
Guest User
Prestige Family Suite with Garden View
Stayed in Jan 2024
Family
31 review
10/10
Outstanding
Posted on Feb 21, 2024
The hotel has its own beach and boathouse. Kayaks and paddle boards are my favorites. It's a pity that I don't have time to use the windsurfing board. Chasing dolphins🐬 can be booked at the hotel, and you can get on the boat directly on the beach, which is very convenient. I booked breakfast and dinner every day, and the theme of the dinner buffet changed every day. It was very comfortable to eat dinner while watching the sunset. The service is good and the gym facilities are complete. There is no bottled water in the room. There are many water filling points. It is environmentally friendly and convenient. It is a good concept. Typical resort style hotel.
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6/9
Response from Property: Dear Valued Guest,Thank you for choosing to stay at Sofitel Mauritius L'Impérial Resort & Spa and for taking the time to share your review with us. We are delighted to hear that you enjoyed your stay at the Sofitel L'Imperial.Your comment about the absence of bottled water in the room and the availability of water stations reflects our commitment to environmental sustainability without compromising convenience. Thank you once again for your feedback. We hope to welcome you back to Sofitel Mauritius L'Impérial Resort & Spa in the future.Warm regards,Paulette TangSofitel Mauritius L'Impérial Resort & Spa
once
Magnifique Room
Stayed in Aug 2023
Couple
11 review
10/10
Outstanding
Posted on Oct 19, 2023
Overall it's pretty good, it's very comfortable to lie on the beach, and the restaurant is also good. Non-buffet restaurants require reservations in advance, but the effect is very good. There are also many things to do in the houseboat, and snorkeling requires a reservation.
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Response from Property: Dear Valued Guest, Thanks for your wonderful review. We look forward to welcome you back. Kind Regards, The Sofitel L'Imperial Team
Guest User
Luxury Room with Ocean View
Stayed in Jul 2023
Family
29 review
10/10
Outstanding
Posted on Aug 14, 2023
The hardware of the hotel is good, the service is also very good, the food is too western, and the food is relatively simple compared to the Chinese stomach.
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Response from Property: Dear Guest, Thank you for your comments following your stay at the Sofitel Mauritius L'Imperial Resort & Spa. We look forward to welcoming you back. King Regards, Paulette Tang, PA to Management
Hayman Zhu
Luxury Room with Ocean View
Stayed in Jun 2023
Family
31 review
9.5/10
Amazing
Posted on Jul 31, 2023
Western breakfast has a good variety.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your positive review. We do hope to welcome you back agin. Kindest Regards, The Sofitel L'Imperial Resort Team
Guest User
Magnifique Room
Stayed in Sep 2023
Family
10 review
4.0/10
Posted on Oct 6, 2023
Not recommended, poor food
Original TextTranslated by Google
Response from Property: Dear Guest, We are sorry that you did not enjoy your stay at the Sofitel L'Imperial Resort and have noted the ratings you attributed to our services. Regards from The L'Imperial Team
iMiguelRosa
Stayed in May 2025
Business traveler
10/10
Outstanding
Posted on Jun 25, 2025
Everything was perfect, from the arrival until the departure! I would like to extend my heartfelt thanks to the entire staff at the Sofitel Imperial Hotel for making my stay truly unforgettable! . The hospitality I received throughout my stay was exceptional. The front desk staff were always courteous and efficient, making the check-in and check-out process smooth and pleasant. I look forward to returning soon and a special thank tou to Ishvari Ramdenee & Sanida!
Response from Property: Dear Valued Guest, Dear Guest, Thank you for your wonderful feedback! We're delighted to hear you had such a memorable stay at Sofitel Imperial and enjoyed the beauty of Flic en Flac. Your kind words about our team, especially Ishvari and Sanida, mean a lot. We look forward to welcoming you back soon! Warm regards, Sofitel Mauritius L'Impérial Team
Marwan D
Stayed in May 2025
Family
10/10
Outstanding
Posted on Jun 24, 2025
My second time at Sofitel L’Imperial, I love everything about this place, the rooms the beach the food the staff and Ticou who provides water activities for hotel guests
Response from Property: Dear Valued Guest, Thank you for your wonderful feedback and your loyalty to our resort! We're delighted to learn that you enjoyed our numerous facilites and our amazing team—including Ticou. Looking forward to your next visit! Kind Regards Paulette Tang PA to General Manager
Tanweer A
Stayed in Mar 2025
Family
10/10
Outstanding
Posted on Apr 29, 2025
Stayed for 1 week in April, half board, for our 10th wedding anniversary with 2 young children, and had the most amazing time. Sofitel is located on the western coast of the island with a white sandy beach, very private and quiet. Views of the sunset are unmatched. The main international restaurant provided excellent food buffet style in the morning and evening with good variety and live cooking stations. Chef took particular attention for allergies which was great. The staff were very helpful from checking in, Davina and Ishwari were always on hand to support and offer assistance on the desk. Big shout out to Nawaz, who helpfully organised excursions and really knowledgable about the island. Fresh fruit and aperitifs in the room daily was a nice touch. There were free shuttle services to nature park, and free diving / water activities such as kayaking, snorkelling, pedalling on the private beach, with reefs nearby to see fish and turtles. Will visit again.
Response from Property: Dear Valued Guest, Thank you so much for your kind words! We are thrilled to hear you had such a memorable anniversary stay with us. Chef, Davina, Iswari and Nawaz will be commended with their exceptional service. We look forward to welcoming you back for another amazing experience! Kind Regards Paulette Tang PA to General Manager
BoardingPass789519
Stayed in Mar 2025
Family
10/10
Outstanding
Posted on Apr 27, 2025
What a beautiful property on an astounding private beach. 2 pools - one generic, another one an adult only - complete with a swim up bar. Ample dens to lie around them and on the beach. You dont have to scarmble to get those at 6 am. in the morning !! The reception staff - Ishvari and the other ladies there made the check-in procedure like a breeze . We had arrived by an early arriving flight from London but all care was taken till we got our rooms later on. The breakfast staff gave meticulous attention to the detail and ensured an excellent, well proprtioned breakfast spread that one expects in a peremier accor facility. Rekha made some amazing pakoras for us. Pravin ensured that the coffee and the teas were all ready for us before we arrived. Dinner was a very elaborate , well planned event with an excellent spread again. Raj Dhillon at the helm of the dinner planning was just amazing lad - the Indian cuisine ..vegetarian options was to die for ..unbeatable - dal tarla, daal makahni , huge paneer varieties , biryani, Nan fresh out of clay oven , basmati rice , kheers ..you name it..it is there - so if you are a Indian and have a deshi palate- dont think twice - just book it here. There was Indian night complete with Gulaab Jaamun, motochoor laddus, Jalebi, rasmalai ..kaaju katli rolls. Sepearte paani poori stall. How spoilt we felt !! Thank you, Raj and everyone at Sofitel Flic n Flac who made a memorable stay.
6/9
Response from Property: Dear Valued Guest, Thank you for your wonderful review! We’re delighted you enjoyed our setting, hospitality, and especially the Indian culinary experience. Your kind words for Ishvari, Rekha, Pravin, Raj, and the team mean a lot — we can’t wait to welcome you back for another memorable stay! Kind Regards from the Team, Paulette Tang PA to General Manager
MacklinHerefordshire
Stayed in Mar 2025
Family
10/10
Outstanding
Posted on Apr 10, 2025
What a fantastic place this is with wonderful staff and great food! It was my wife’s 50th and the hotel could not have been more accommodating or generous… As one of the more established properties on the island, the hotel has very high standards of service and cleanliness, and everything is of good quality including details such as sunbeds, WiFi, sheets and toiletries! We loved lush gardens and the sheer sense of space and calm on the beach, and a special shout out to the very courteous beach vendors including Christophe, Sunny and Jean-Paul. We ate in the Teppanyaki restaurant on my wife’s birthday - a simply incredible experience! Also Ming Court deserves a special mention, as do the themed buffet nights (Indian, International, Chinese) that were of great variety and quality in the main restaurant. The waiting staff were kind and super proactive at all times, especially Adrien who took great care of us for breakfast and dinner. One night we took a walk along the beach to the Hilton and ate in the Thai Restaurant there. Although the hotel is newer and arguably a bit flashier, we were relieved to be staying at the Sofitel as the food, service and ambiance simply did not compare! We stayed in an Opera Suite and Magnifique rooms which were very well appointed, and it’s great to see that the rest of the rooms are now being updated to a similar standard. Although there is building work going on at the left-side of the hotel, great care was taken in order not to inconvenience guests… It simply did not affect our stay at all. In conclusion, if you want understated 5* service with Mauritian charm at a reasonable price this is the hotel for you. Yes there are some areas of the hotel that need a little updating (e.g. buffet restaurant and corridor decor, etc) it’s important to look beyond this and appreciate this wonderful slice of paradise for what it is! Un grand merci à toute l’équipe pour un séjour inoubliable et à la prochaine!
6/11
Response from Property: Dear Sir, Thank you so much for your wonderful review! We're thrilled that you and your wife had such a memorable birthday celebration with us. We are thrilled to learn that you enjoyed our service, food, and the overall experience, especially the Teppanyaki restaurant and our team. We truly appreciate your understanding regarding the ongoing renovations, and we are happy to know it did not affect your stay. We look forward to welcoming you back for another unforgettable visit! Un grand merci à vous aussi et aurevoir! Warm regards Paulette Tang PA to General Manager
K2747QJpoojas
Stayed in Mar 2025
Traveling with friends
10/10
Outstanding
Posted on Apr 4, 2025
Amazing time with great hospitality! The staff was very professional and helpful. Huge shoutout to Mr. Vikash who went to get the car from the parking while it was pouring. Food was excellent. Huge variety compared to other hotels!! A must try!
Response from Property: Dear Valued Guest, Thank you so much for your kind words! We’re thrilled to hear you had an amazing time and enjoyed our hospitality. It’s great to know that our service has been up to your expectations and we’ll be sure to pass on your shoutout to Vikash in particular. We are also delighted to learn that you enjoyed the food and variety we offer. We look forward to welcoming you back for another wonderful experience. Safe travels! Kind Regards, Paulette Tang PA to General Manager
Anna V
Stayed in Feb 2025
Family
6.0/10
Posted on Mar 8, 2025
The hotel is celebrating 32 years of operation, which, unfortunately, is also visible in the rooms. The entire complex is in need of renovation. The food was delicious, but the service in the dining area struggled with clearing tables, which is likely more of a management issue. Otherwise, the staff was friendly and very helpful. In a five-star hotel, even basic amenities were not replenished. The beach, however, is absolutely stunning! Thank you for the beautiful sunsets! Considering today's five-star hotel standards, this felt more like a four-star hotel.
6/10
Response from Property: Dear Madam, Thank you for your feedback. We appreciate your comments about our staff service and great beach. We understand your concerns regarding the need for renovations. Please be informed that we shall be undergoing renovations this year and will also address the issues in ur restaurants with our team to improve the guest experience. We also take note of your comments about the amenities and will ensure that we continue to meet the expectations of our guests. Best Regards The L'Imperial Team
Trail31740468900
Stayed in Jan 2025
Couple
10/10
Outstanding
Posted on Feb 23, 2025
1000 thanks for a wonderful two-week stay at Sofitel Imperial Spa in Mauritius from the two of us. Nice to be able to meet in person and book the trip and get answers as well as subsequent advice and guidance before departure. It is really good service. Mauritius is a beautiful island with friendly and welcoming inhabitants and a wonderful mix of cultures and beautiful nature. We experienced 200-year-old tortoises and snorkeling with two species of dolphins. Sofitel is a super resort with a beautiful beach, pools and sunset over the Indian Ocean. The cuisine is at a high gastronomic level with many skilled chefs and new themes every day in the restaurants. Davina at the reception has a service gene beyond the ordinary. She and the others at the reception are welcoming and very helpful, as is Ishvari at the cashier's desk. We will definitely return to Sofitel Imperial Spa in Flic n Flac in Mauritius again. We give our best recommendations and say many thanks.
Response from Property: Dear Guest, Thank you so much for your wonderful feedback! We’re thrilled you had an amazing stay at Sofitel Imperial and enjoyed everything from the service to the island’s beauty. Davina, Ishvari, and the whole team will be pleased to hear your kind words. We look forward to welcoming you back for another unforgettable experience. Warm regards, The Sofitel L'Imperial Team