Sigiriya Rock Hide

Brilliant hosts, staff were extremely helpful, I needed an extra bed put in my room for my son and that was done befide we arrived, the breakfast was lovely..Pool was clean and well maintained , we wouod have definitely stayed a day or 2 longer if we had more time .

We loved staying at this hotel with our family of five. The pool is great, the rooms basic as is breakfast. But the people are amazing. Beautiful view, but even without the view I would go there and relax after climbing! One thing we would recommend is having blankets. We stayed in a familyroom and the airco is working or to hard or to soft for only a sheet. We prefer a blanket. But we think it might have been only our room and what you prefer! And also the bed could do with a top matras but again it’s what you prefer! Overall we would go anytime!

My experience at this establishment was profoundly disappointing due to the exceptionally rude behavior of both the owner and the male receptionist. From the moment we arrived, the receptionist's unwelcoming demeanor was evident. He barely acknowledged our presence and seemed more interested in his phone than in assisting us. His curt responses and condescending tone made us feel like an unwelcome intrusion rather than valued customers. The situation worsened when we had to interact with the owner. I had hoped for a more professional attitude, but unfortunately, the owner was even more abrasive. When we inquired about the entertainment package that was mentioned during pre-booking, both the receptionist and the owner declined our request without providing a valid explanation. Instead of addressing our concerns, the owner interrupted us and made it clear that our feedback was not welcome. Such behavior is unacceptable and speaks volumes about the lack of customer service training and basic courtesy at this place. It’s disheartening to see how little regard they have for their patrons. I strongly advise against visiting this establishment if you expect to be treated with respect and professionalism. There are plenty of other places where your business will be genuinely appreciated.

Worst experience ever. Owner was very unprofessional. Does not know how to apologize for their own mistake. They became rude enough to turn off the lights in dining area at 11.30pm before even all of our members finished their meals .Don’t waste your money and time here.