Kota Kinabalu Hotels with Airport Shuttle

"I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)"

"Hotel with soooo good smells, clean and good vibes. Should more night to stay. All the kitchenette was provided to the guest."

"I have had the most wonderful stay here. seamless check-in, they upgarded my room to sea view, the staffs were really friendly and accommodating. There were some system upgraded with their tv, however, it gone back to normal in 15 minutes! I feel loved and well taken care of by the staff. the breakfast spread was top notch and meets my standard. My husbands opted for the valet parking and he was so happy! also, I travel with my 3yo son, and they gave free toiletries 🤩. I was so happy and wilould definitely come back and would recommend others to stay here! xx"

"Firstly was staying in mountains view but at last decided pay extra 80+ to upgrade to a sea view room. The room is big, but there is some bugs in the room. The tissues is not fully replace, used a few then finish. The water pressure from the celling head is too small! And lastly paid for upgrade to sea view room, it give me a corner room with half blocked by building and only can view the sea half. It is not worth it for me to upgrade to a sea view room."

"Hotel lobby and rooms are nicely design. Parking available with first come first serve basis. Our room facing nice city view. Bed not so comfortable as we feel itchy all night long, unable to sleep well 😣"

"I had a fantastic experience staying at Homesuite, Sutera Avenue in Kota Kinabalu, particularly in their Family Room. The room was spacious, clean, and equipped with all the amenities we needed for a comfortable stay. It felt like a home away from home, with a cozy living area, comfortable beds, which was perfect for our family. The location is great as well, with shopping malls, restaurants, and tourist spots within walking distance. I would definitely recommend Homesuite to anyone traveling with family, as it offers excellent value and a great experience for all ages."

"This hotel in Putatan area is the best choice! We start our road trip journey from Brunei at 5pm and arrive at the hotel at 11pm. Smooth and quick check in. Friendly & eficient staff. I highly recommend Pan Borneo Hotel because of its clean and comfortable room."

"Checked in at the hotel at around 9.30pm. I noticed the air conditiong was kinda hot. But i thought to myself, I’ll give it some time run first. Maybe it’ll get better soon. Then an hour later, it was still hot, so i called operator, and she said she will send someone to our room. Waited about 30 minutes or more, still nobody came. I called the second time, and she said she’ll get someone to our room again. And that’s it, nobody came to our room, to help us with the air conditioning. And we were to tired to wait already. So My 8 month old baby sleept sweating that night and i had to fan him with the note book that they put beside the bed. Upon checkout, I complained to the receptionist and the manager about the incident, and they checked on their system that the issue had been resolved. Which was abvioustly a lie. So the manager said he will investigate the matter and he promised something to me. So i hope he keep his words. I’m a regular here, so i know there was something wrong with the air conditioning. I know the quality of the hotel. So let’s see wether the manager is serious about his words."

"This is my second time here, no regrets at all staying here. As usual, the location very convenient to here and there in KK town, friday & saturday got night market in Gaya Street and on Sunday got Morning Market — just behind the hotel. Watsons, 7E, Orange (24hrs) just next block. Bye for now 779. The receptionist (Mr. Romeo) very knowledgeable and helpful. And he also very recognizable person for his customers. Very good PR. Overall here, will repeat again and recommended!"

"Room is okay, has a fridge and nice view. The rooftop swimming pool has a great view of the sunset. The location is near the Imago shopping mall and night market (short walk). The WiFi is spotty and went out a couple times. I would’ve given better rating if the staff allowed me to check in early."