Mountain View Hotels in Kota Kinabalu

"Hotel was attached to a mall so there were a lot of options for food. Room was clean but small. No window in room. Not many amenities were provided suck as coffee kettle. Overall room was good value nothing extra ordinary."

"I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)"

"I love the swimming pool especially at night! And the location is very good that there’s so many restaurants behind the hotel! Everything was perfect:)"

"had a pleasant stay at the hotel. The room was comfortable and the service was good. However, the bathroom wall and the toilet bowl were not very clean and need more attention. Overall, it’s a nice place to stay but housekeeping can be improved."

"Pro -Staff is helpful & friendly. -Provided free parking for those driving car. -Room is clean and housekeeping good. Cons -Just the Pedestrian crossing line to opposite road, the pelican crossing waiting is long and sometime not working."

"Firstly was staying in mountains view but at last decided pay extra 80+ to upgrade to a sea view room. The room is big, but there is some bugs in the room. The tissues is not fully replace, used a few then finish. The water pressure from the celling head is too small! And lastly paid for upgrade to sea view room, it give me a corner room with half blocked by building and only can view the sea half. It is not worth it for me to upgrade to a sea view room."

"Hotel lobby and rooms are nicely design. Parking available with first come first serve basis. Our room facing nice city view. Bed not so comfortable as we feel itchy all night long, unable to sleep well 😣"

"booked a non-smoking room, but unfortunately, the room reeked of cigarette smoke. The toilet wasn't properly cleaned, still had an unpleasant odor, and wasn’t flushed properly. Even the towels smelled of cigarette smoke. The housekeeping definitely needs improvement. On a positive note, the customer service was satisfactory, and the hotel is in a convenient location with easy access to restaurants, shopping malls, and markets. Despite the cleanliness issues, the hotel has a strategic location, good amenities, and ensures safety and privacy for its guests. Overall, it was an okay stay, but the cleanliness was a major drawback. I would rate it 3/5 based on my experience here."

"Everything is good. The infinity pool is not big but not crowded. I saw a clean pool but the water quality is not particularly clean, so it's okay. Although it is far from the city center, there are many restaurants around. There is a small shopping mall downstairs, which is very convenient for shopping. There is a Kolo Mee near this hotel. Compared with others, I think it is quite OK"

"Room is okay, has a fridge and nice view. The rooftop swimming pool has a great view of the sunset. The location is near the Imago shopping mall and night market (short walk). The WiFi is spotty and went out a couple times. I would’ve given better rating if the staff allowed me to check in early."