Wutongyu Hotel

Wutongyu Hotel Reviews

Wutongyu Hotel

Jinmin Building, No. 8, Zizhu 6th Road, Zhulin community, Xiangmihu Street, Futian District, Shenzhen, Guangdong, ChinaSee Hotel Details
Wutongyu Hotel
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Guest Reviews

8.8/10
1526 review
Verified reviews
Location8.7
Amenities8.6
Service9.0
Cleanliness8.9
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All reviews(1526)
Positive reviews(1454)
Reviews with photos/video(216)
Friendly front desk staff(141)
Easy to get around(132)
Convenient location(124)
Close to metro(82)
Classy environment(60)
Perfect for business trips(33)
Average sound insulation(30)
Loved the view(27)
Negative reviews(72)
Guest User
Comfort Twin Room
Stayed in Jun 2025
Traveling with friends
1 review
3.0/10
Posted on Jul 31, 2025
In the fact, hotel is absolutely different from description on the site. Our room was very dirty with footprints on the floor and cutted nails. We were so tired to try to change another room. Furthermore, there is no reception, just a man, sitting in the small shop at the bottom of the building. It seems like building is under reconstruction but still every thing is very old. In the discription of the room was mentioned that there is a hair dryer, but in the fact, it is not. Staff doesn’t speak english!! I payed 3400 rubles for this room, so expensive for this!!!
6/7
Response from Property: 尊敬的客人：您好！感謝您抽出寶貴的時間分享您的經驗。我們對您在逗留期間遇到的多次失敗深表歉意。這遠低於我們廣告標準和我們對客人舒適的承諾。請允許我們直接解決每個點：房間條件和清潔度：我們真的很震驚地聽到您所分配的房間的不可接受狀態，尤其是您描述的清潔度問題（足跡和指甲剪接）。這是不可原諒的。我們的管家負責人今天親自檢查了所有房間，並加強了我們與整個團隊的深入清潔協議。特定的房間已被取消服務，以進行密集的衞生和維護，我們後悔對建築物狀況的困惑，我們承認某些區域的當前狀態與我們網站上更新後的展示不一致，我們正在緊急審查和更新所有在線列表和照片，以確保100%準確。我們理解您對缺乏專職的、會説英語的前台工作人員感到非常沮喪，便利店的工作人員是輔助支持人員，而不是我們的主要接待人員，經過此次事件我們一定會加強所有面向客户的員工將於下週開始接受全面的英語和酒店管理培訓。此外，如果您再次入住 [Cit Namel]，我們將很榮幸為您提供一晚免費的高級客房住宿，讓我們有機會展示我們真正的標準。
Khaled.Abdu
Elegant Twin Room (Modern Minimalist Style+Comfortable Bedding+Quiet And Bright)
Stayed in Mar 2025
Business traveler
3 review
3.5/10
Posted on Apr 19, 2025
The beds are rock solid. It isn’t the worst hotel but definitely needs work.
Response from Property: Dear guest, thank you for your review of the hotel! We are very sorry for your experience during your stay in the hotel. Regarding the problem of hard beds you reported. Because soft beds are not good for the waist, the hotel provides soft beds and hard beds for guests to sleep better. If you have any needs, you can tell the front desk. At the same time, you can also call the front desk and we will add a protective pad or quilt for you. If you encounter any problems during your stay, you can call our front desk and we will definitely deal with it in time! Thank you again for your feedback. I am sorry for the bad experience this time. I hope you can visit our hotel again next time. We are working hard and look forward to your witness! I wish you a happy life!
Chiding
Comfort Twin Room
Stayed in Mar 2024
Family
9 review
6.5/10
Posted on Apr 5, 2024
The service is very poor. No one talk in English and so difficult to understand. The room so dirty specially the floor. They never clean it. I had to do it by myself with th three small towels. The air conditioner is so difficult to turn on because the remote is in Chinese and also you don’t know where the split is. The mattress is so hard to sleep, because you feel all the spring and is like having a wood. The concierge never say good morning to any of us when waiting the elevator. The location is very convenient so close to Metro and some of restaurants only crossing the streets. Not recommended for kids and so noisy the room next to us.
Response from Property: Dear customer, thank you for choosing to stay in our hotel. We sincerely apologize for the problems that occurred during your stay. We have been strictly inspecting the cleaning, but there may be inevitable oversights in our work. If you find anything dissatisfied with the cleanliness during your stay, we hope you can point it out and urge everyone to work better to serve you during your stay. It is your supervision and guidance that allows us to continue to improve. We look forward to your next visit.
Efan_84
Comfort Twin Room
Stayed in Apr 2024
Solo traveler
17 review
7.5/10
Posted on May 5, 2024
The breakfast was disappointing. They charged and send us to Kungfu.
Response from Property: Dear guest, hello. Thank you for staying at this hotel. Regarding the breakfast issue you raised, as our hotel has been renovated from an office building and does not have its own restaurant, we have a partnership with Zhengong. We apologize for any inconvenience caused and wish you a happy life
Guest User
Discount Double Room
Stayed in Nov 2023
Couple
5 review
5.5/10
Posted on Jan 24, 2024
Our room was dirty and also had VERY strong smoking odor, as if someone had smoked a pack of cigarettes in the room just before we arrived, despite the fact that it claimed as non-smoking. On the other hand, location is good and a convenient store is located in front of the hotel building.
Response from Property: 尊敬的客人，非常感謝您選擇入住梧桐寓酒店竹子林店，未能提供滿意的入住體驗，對此我們深感抱歉。
Megan Victoria
Discount Double Room
Stayed in Feb 2024
Couple
19 review
8.5/10
Very Good
Posted on Apr 17, 2024
A convenient location. A very hard bed but it works for the price. 
Response from Property: Thank you for your evaluation and staying in our hotel. Your comments are recognition of our hotel. Thank you for staying. I wish you a happy life.
AfroSaxon
Discount Double Room
Stayed in Sep 2023
Solo traveler
41 review
9.5/10
Amazing
Posted on Nov 13, 2023
Close to the sights around the mountain, old presidential palace and museum of Nanjing. The rooms are clean and well stocked with toiletries. The staff are friendly and speak some English. There is a Starbucks adjacent to the hotel and also a store. Many restaurants along the street to grab some food.
Response from Property: There is always a smile blooming for us, because your praise warms our whole heart. Xiao Wutong looks forward to meeting you next time!
Shuta
Discount Double Room
Stayed in Nov 2023
Business traveler
10 review
8.0/10
Very Good
Posted on Jan 3, 2024
Good location and good service. But the facility is a little bit old.
Response from Property: There is always a smile blooming for us, because your praise warms our whole heart. Xiao Wutong looks forward to meeting you next time!
Guest User
Discount Double Room
Stayed in Aug 2023
Solo traveler
46 review
9.0/10
Great
Posted on Dec 10, 2023
Cheap and decent for last minute booking. Don’t expect much. The bed is very hard.
Response from Property: Dear guests, thank you for your comments on the hotel! We deeply regret your experience during your stay at the hotel. The hard problem of the bed you reported is that the soft mattress is not good for the waist and back. If you are not used to sleeping, let us add a protective pad or quilt for you.
wah sang
Exquisite Double Bed Room (Modern Minimalist Style+Comfortable Bedding+Quiet And Bright)
Stayed in Oct 2023
Solo traveler
15 review
8.5/10
Very Good
Posted on Nov 13, 2023
tv channel must be pay. very few free channel to watch
Response from Property: There is always a smile blooming for us, because your praise warms our whole heart. Xiao Wutong looks forward to meeting you next time!
Guest User
Discount Double Room
Stayed in Dec 2023
Business traveler
11 review
10/10
Outstanding
Posted on Jan 20, 2024
Recommended to every travellers
Response from Property: 好評好評好評證明您有發現美的眼光，小梧桐會為了您的的讚揚繼續努力做到更好喲！
Anonymous User
Featured Boutique Room (Double Bed)
Stayed in Mar 2024
Other
17 review
10/10
Outstanding
Posted on Apr 5, 2024
Very good
Response from Property: 好評證明您有發現美的眼光，小梧桐會為了您的的讚揚繼續努力做到更好喲
Guest User
Comfort Twin Room
Stayed in May 2025
Business traveler
5 review
7.2/10
Posted on Jun 19, 2025
The whole building is under renovation, so the elevator floors are a bit messy. The view outside the window is nice, but the soundproofing in the room is really not very good, you can hear the conversations next door... and the exhaust pipe in the bathroom will have smoke and various smells infiltrated, you have to close the door, but the smell still permeates the room, it's very unpleasant.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好，感謝您下榻我們酒店。對於您提到的問題，我們已經在持續改善，真心希望下次能讓您住的舒心。
Guest User
Standard Double Room
Stayed in Apr 2025
Business traveler
1 review
9.0/10
Great
Posted on May 19, 2025
The day before yesterday, Xiao Liu and Xiao Lan were better, with good service attitude. It's just that it's under renovation recently, so it's a bit noisy when you stay in the hotel. It stops after 6pm, but I still recommend it.
Original TextTranslated by Google
Response from Property: Thank you for your recognition of our hotel. Providing you with quality service is our hotel's purpose.
Anonymous User
Discount Double Room
Stayed in Apr 2025
Other
3 review
7.0/10
Posted on May 5, 2025
If the toilet smells bad, it’s a problem with the plumbing. The electric kettle is very dirty and the water outlet is rusty. I dare not use it at all. The phone charging socket was broken. The store finally provides a plug so that customers can connect the charging cable before using it. There was a dirty tissue in the closet that had not been cleared away. The store is under renovation recently and is very noisy during the day. The waiters were polite and had normal attitude. Very close to Zhuzilin subway station.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay at Wutongyu Hotel. We are very happy to hear that you recognize the service attitude and location of our hotel. We also pay attention to the questions you raised! 1. Odor problem. We have notified the relevant departments to investigate and improve this. 2. Hygiene problem. I am very sorry for giving you a bad experience! Hygiene is our basic service standard. The problems you reported have been rectified immediately, and the secondary inspection after room cleaning has been strengthened. If you encounter any problems during your stay, you can call our front desk as soon as possible, and we will deal with it immediately! 3. Decoration problem. The office building downstairs of the hotel is being renovated recently. The hotel is also paying attention to this matter. If you find any movement, you will immediately negotiate to reduce the noise. I apologize for the inconvenience caused to you. We are well aware that details determine the experience, and we look forward to your next stay to feel our improvements. We are working hard and look forward to your witness. I wish you a happy life!