Penglai Hotel

Penglai Hotel Reviews

Penglai Hotel

4th Floor, Jihua Road, Putian Street, Puma Clothing City, Longgang District, Shenzhen, Guangdong, 515100, ChinaSee Hotel Details
Penglai Hotel
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Guest Reviews

7.6/10
214 review
Verified reviews
Location7.7
Amenities7.2
Service8.0
Cleanliness7.7
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All reviews(214)
Positive reviews(189)
Reviews with photos/video(91)
Easy to get around(24)
Close to metro(20)
Average sound insulation(17)
Great value for money(12)
Friendly front desk staff(9)
Convenient for shopping(5)
Perfect for business trips(3)
Stayed multiple times(1)
Negative reviews(25)
Nollaig M
Elegant Queen Room
Stayed in Mar 2025
Traveling with friends
4 review
8.0/10
Very Good
Posted on Apr 19, 2025
Great location near the metro station. Rooms a bit tired, but bedding clean and helpful reception staff.
Response from Property: 感謝您的誇獎和肯定!您的滿意是我們的最大追求,我們將會繼續努力,為您提供更加優質的服務
Muhammad Norsaiful
Elegant Queen Room
Stayed in Mar 2025
Traveling with friends
8 review
9.0/10
Great
Posted on Apr 23, 2025
The hotel is located on the 4th floor of the building (grey colour building). Very close to a metro station with a 2-minute walk (via Exit A). Near the shopping malls (walking distance only). At night, the streets offer many street food stalls, which are so happening. The bed was a bit hard, and the cigarette smell was a bit strong (you may feel uncomfortable if you are not a smoker). The check-in process was easy and fast. Daily room cleaning was provided.
Response from Property: 感謝您的誇獎和肯定!您的滿意是我們的最大追求,我們將會繼續努力,為您提供更加優質的服務
Guest User
Elegant Queen Room
Stayed in Apr 2024
Couple
9 review
8.5/10
Very Good
Posted on May 13, 2024
Great location, near Bantian north metro station, opposite the main road has many eatery. The cons is soundproof vey poor can hear people talking in the morning, toilet ventilation are smelly.
Response from Property: 尊貴的客人 ,謝謝您對本店的認可,歡迎下次再光臨
Wee Jin
Elegant Queen Room
Stayed in Jan 2024
Family
1 review
10/10
Outstanding
Posted on Mar 3, 2024
Nice, clean and value for money. Got many hawker stalls at night and the area is a wholesale market for clothing.
Response from Property: Thank you for your praise and affirmation! Your satisfaction is our greatest pursuit, we will continue to work hard to provide you with better service
Guest User
Elegant Queen Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 7, 2025
It was a Wonderful stay.
Response from Property: 感謝您的誇獎和肯定!您的滿意是我們的最大追求,我們將會繼續努力,為您提供更加優質的服務
Guest User
Elegant Queen Room
Stayed in Aug 2024
Business traveler
1 review
2.0/10
Posted on Oct 1, 2024
Take the elevator to the third floor along the path near the wholesale market. Women staying alone should consider this carefully. The doors of unoccupied rooms in the hotel are all open, which is unsafe and anyone can go in and commit adultery. First night: I arrived at the hotel late at night on a business trip. I was too tired to choose and thought I would just make do. I needed to stay for two nights, but the front desk asked me to book another night on other platforms. We arrived at the hotel late and only one room was left which smelled heavily of cigarettes. We were given an upgrade from a 1.5m bed to a 1.8m bed. The next morning before leaving, I told the front desk that they needed to call me in advance to clean the room, and they only went in to clean after I agreed. I didn't answer the hotel's call in the afternoon, so the staff went in directly to clean. According to the staff, they threw away the garbage and made the beds. When I returned to the hotel, there were many black bugs* on the bed. The front desk staff came to the room to take pictures. The quilt was open when I left, and was covered when I came back. When I opened the quilt, there were a lot of bugs inside. Considering it was late and the cleaning staff was on break, we changed to another room. The front desk deliberately changed me to two particularly bad rooms with rotten headboards, saying that there were no other rooms of the type I booked. A bunch of people didn't move into the room and the door was not closed. Finally, at my strong request, the uncle cleaned the room. When cleaning the room, he put my luggage that was on the bed on the floor. He asked me not to put it on the floor and said that there was nothing but * in it, which meant that the uncle had rummaged through my luggage. Disposable items for extended stays were also provided upon strong request from the front desk. The attitude is particularly bad. When staying alone, the size of the bed doesn't matter, as long as it is clean. I didn't ask for the check-out fee, I just wanted an apology for the attitude. The platform came forward to communicate, but the hotel did not apologize. I have been suffering from allergies for a week after moving in, and I wake up every night with itchiness!
Original TextTranslated by Google
6/7
Response from Property: Dear Ms. Gu, I will explain your questions one by one. The reason why all the doors of the hotel are open is that 80% of the rooms here are corridor windows. If you don't open the door after cleaning the room, the smell will be very strong. Not all customers are so uncultured to go into every room. Secondly, you also said that when you checked in that day, you said that you felt that the first room had a strong smell of smoke, so we changed your room immediately without asking you to pay any difference. Thirdly, when we called you twice, you didn't answer either of them. Our aunt went in to take away the garbage and tidied the quilt. The room said there were black spots, but we didn't admit that it was insects*, so we changed your room immediately. According to the order you placed on Ctrip, we gave you an elegant king-size room. You were not satisfied with either of the two rooms we changed. Then you went to the front desk and loudly complained that you had come back so late from overtime and could not get a good rest. Then you were asked to choose a satisfactory room by yourself, but you refused. Then you asked us to clean the house for you immediately, and I asked someone to clean the house for you. You put all your things on the bed, and the staff needed to change the sheets and quilt covers and move your things. You said we went through your things, and we solved all the problems you raised as soon as possible. You were not satisfied, and there were customers who saw you arguing at the front desk, but our front desk did not have a bad attitude towards you. We also had surveillance cameras that showed that we solved your problems with a smile.
jenny siulam
Privilege Double Beds Room
Stayed in Dec 2024
Family
6 review
3.5/10
Posted on Feb 1, 2025
The hygiene is poor, there are cockroaches and spiders everywhere, and there is already a smell of cigarettes when entering the hotel
Original TextTranslated by Google
Response from Property: We sincerely apologize and we deeply regret that your stay at our hotel did not meet your expectations. We will take steps to resolve the issues you raised to ensure that future guests receive better service.
@Wangmiaomiao
Privilege Big Bed Room
Stayed in Feb 2024
Solo traveler
11 review
10/10
Outstanding
Posted on Apr 1, 2024
Facilities: OK Hygiene: The auntie provided good service Environment: Average Service: Very good service
Original TextTranslated by Google
Response from Property: Thank you for your praise and affirmation! Your satisfaction is our greatest pursuit, we will continue to work hard to provide you with better service.
Shengxite
Cozy Queen Room
Stayed in Feb 2025
Business traveler
244 review
7.5/10
Posted on Mar 18, 2025
Facilities: Sound insulation needs to be improved
Original TextTranslated by Google
Response from Property: We sincerely apologize and we deeply regret that your stay at our hotel did not meet your expectations. We will take steps to resolve the issues you raised to ensure that future guests receive better service.
Shennainuonuomi
Elegant Queen Room
Stayed in Jan 2024
Business traveler
4 review
10/10
Outstanding
Posted on Feb 29, 2024
Nice and clean, suitable for business trips and friends, the overall feeling is good, the service attitude is also good, it is a hotel worth staying in, recommended
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your praise and affirmation! Your satisfaction is our greatest pursuit, we will continue to work hard to provide you with better service.
Anonymous User
Elegant Queen Room
Stayed in Jan 2024
Business traveler
1 review
10/10
Outstanding
Posted on Feb 27, 2024
Convenient transportation, there is a subway station nearby, there are many delicious foods nearby, it is convenient to eat, drink and have fun, the hotel environment is very sanitary, the decoration style is also very good, but the room is close to the road, there is a road downstairs, and there is a little noise in the morning, but everything else is very satisfactory, generally speaking, good quality and low price
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your praise and affirmation! Your satisfaction is our greatest pursuit, we will continue to work hard to provide you with better service.
Guest User
Elegant Queen Room
Stayed in Jan 2024
Business traveler
69 review
10/10
Outstanding
Posted on Feb 27, 2024
Due to work, I often need to travel to Sakata, so I basically stay in all the large and small hotels here. Later, I chose Penglai Hotel. The hotel is easy to find and parking is available. The overall environment of the hotel is relatively relaxed. The room is clean and tidy, quiet and comfortable, with complete facilities, and the price is relatively affordable and reasonable, so I basically stay at Penglai Hotel every time I come here.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise and recognition! Your satisfaction is our greatest pursuit, and we will continue to work hard to provide you with better services.
Guest User
Elegant Queen Room
Stayed in Dec 2023
Business traveler
3 review
10/10
Outstanding
Posted on Jan 16, 2024
The stay was very comfortable, the hygiene was very clean, the front desk and the auntie had a very good service attitude, it was very close to the subway, and it was very convenient to travel
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Thank you again, dear guests, thank you for your praise and affirmation! Your satisfaction is our greatest pursuit, we will continue to work hard to provide you with better service. Thank you for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
妙音素食
Privilege Big Bed Room
Stayed in Dec 2023
Solo traveler
11 review
8.0/10
Very Good
Posted on Jan 8, 2024
The location is very convenient, 2 minutes from the subway, there is a very hot night market nearby, shopping malls and supermarkets are nearby, and there are other shopping malls and supermarkets not far away. It is very convenient to eat, drink and buy things!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Thank you again, dear guests, thank you for your praise and affirmation! Your satisfaction is our greatest pursuit, we will continue to work hard to provide you with better service. Thank you for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Jessica Choi
Privilege Big Bed Room
Stayed in Nov 2023
Couple
13 review
10/10
Outstanding
Posted on Jan 5, 2024
The hotel is clean, the bed is very comfortable and big, and the location is very good, close to the subway station and many restaurants nearby.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our hotel. We will continue to work hard to live up to your praise. Thank you again, dear guests, thank you for your praise and affirmation! Your satisfaction is our greatest pursuit, we will continue to work hard to provide you with better service. Thank you for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!