Shenzhen Olive Tree Hotel (Gangxia Subway Station) Reviews
Shenzhen Olive Tree Hotel (Gangxia Subway Station)
3th Floor, Caifu Building, Intersection of Fuhua Road and Caitian Road, Futian District, Shenzhen, Guangdong, 515100, ChinaSee Hotel Details
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1 night
Guest Reviews
8.1/10
264 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.1
Amenities8.0
Service8.3
Cleanliness8.0
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All reviews(264)
Positive reviews(235)
Reviews with photos/video(95)
Easy to get around(32)
Average sound insulation(21)
Friendly front desk staff(20)
Close to metro(19)
Well decorated(10)
Perfect for business trips(8)
Comfortable bed(8)
Convenient for shopping(7)
Negative reviews(29)
Guest User
Elegant Smart Double Bed Room With Voice Control And 55-inch TV
Stayed in May 2025
Business traveler
2 review
1.0/10
Posted on Jun 13, 2025
Terrible and horrible
Response from Property: 尊敬的客人,看到“可怕”二字,我們既揪心又自責,未能給您帶來良好體驗,實在萬分抱歉!您的反饋對我們至關重要,非常希望能進一步瞭解具體情況,以便針對性改進,我們定會全力解決問題、彌補遺憾。期待您願意再給我們一次機會,讓我們重新贏得您的信任!
Wenshenshi.huiyi
Elegant Smart Double Bed Room With Voice Control And 55-inch TV
Stayed in Jan 2025
Business traveler
1 review
10/10
Outstanding
Posted on Feb 24, 2025
Having stayed in so many hotels, I am really impressed by the service at the Olive Tree Hotel! The free late check-out benefit is very practical and adds a lot of flexibility to the itinerary. Resting for a while longer in the room relieved the fatigue of the journey and I felt instantly overwhelmed with happiness! When I travel in the future, Olive Tree Hotel will be my first choice!
Original TextTranslated by Google
Response from Property: Thank you for giving me five little stars without any reservation. May you shine like the stars and not be alone. With your support, we will continue to work hard!
Guest User
Standard Queen Room
Stayed in Jul 2024
Family
2 review
5.0/10
Posted on Aug 8, 2024
The toilet and shower room are extremely small, reaching their limit, and the front desk service is poor. I checked in on August 1st and checked out on the 3rd. I came back to the front desk on the 8th to issue a replacement invoice. They actually said that the time interval was too long and they couldn't open the room.
Original TextTranslated by Google
Response from Property: Hello distinguished guest, thank you for your review. We will definitely strengthen management and improvement. We look forward to your next visit and supervision.
Guest User
Standard Queen Room
Stayed in Jun 2024
Other
2 review
2.7/10
Posted on Jul 22, 2024
I have never stayed in a hotel with such poor health service. The lady at the front desk **********, I don’t want to give it even one star.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the problems you encountered in our hotel. We will definitely strengthen management and improvement and look forward to your next visit.
Response from Property: 非常抱歉給您帶來了這麼糟糕的入住體驗,這完全是我們的問題,我們真心感到愧疚。您提到的房間衞生、隔音以及周邊環境影響睡眠的情況,我們已經立刻記錄下來,會馬上安排全面排查和整改,尤其是衞生細節會加強清理標準,同時想辦法改善隔音問題。其實我們有多種帶窗房型,空間也更寬敞,可能是預訂時沒有充分溝通清楚,這是我們的失職。如果您之後還有機會來這邊,非常希望能給我們一個彌補的機會,一定為您安排滿意的房間,用實際行動彌補這次的不愉快。再次為給您帶來的糟糕體驗道歉!
Response from Property: 尊敬的客人,您好!非常感謝您抽出時間反饋入住體驗,我們懷着萬分愧疚與重視的心情閲讀了您的評價,未能為您提供舒適的住宿體驗,我們深表歉意!關於您提到的酒店位置與設施問題,因酒店所在樓宇歷史較久,暫未配備電梯,給您搬運行李帶來不便,我們深感抱歉。房間空間有限及隔音不佳的情況,我們已納入重點改造計劃,後續將通過優化佈局、升級隔音材料改善體驗。同時,我們高度重視衞生問題,已對保潔團隊進行全面培訓與流程核查,嚴格規範清潔標準,杜絕此類情況再次發生。您提到的好評真實性問題,我們始終珍視每一位客人的真實反饋,也深知不足亟待改進。攜程推薦排序受多種因素影響,未能達到您的預期是我們的失職,後續會加強與平台溝通,更真實地呈現酒店情況。若您願意再次光臨,我們將優先為您安排更寬敞的房型,並全力提供更優質的服務。再次為給您帶來的困擾致歉,衷心希望未來有機會彌補!
Response from Property: 實在抱歉給您帶來極差的入住體驗!價格差異可能是由於會員活動及不同預訂渠道政策不同導致的,我們會和平台進一步核實。衞生間地面有水是清潔後未及時乾燥,我們已制定更合理的清潔流程,為表歉意,為您準備下次入住的專屬優惠,希望能彌補遺憾,期待您再次光臨檢驗我們的改進
Response from Property: 非常抱歉給您帶來如此不佳的入住體驗!關於房間佈局、噪音、蚊蟲和衞生間滲水的問題,我們已逐一記錄並高度重視,會立刻安排團隊排查整改優化:房間設計缺陷將納入後續改造計劃;噪音問題馬上核查源頭並加強隔音措施;同時全面消殺滅蚊,前台備有蚊香液可隨時為您提供。衞生間滲水我們會立即派維修人員處理,全力改善潮濕情況。再次為這些問題致歉,,期待能有機會彌補此次不足,為您提供更舒適的入住體驗!