CM+ Serviced Apartment Shenzhen Hillside

CM+ Serviced Apartment Shenzhen Hillside Reviews

CM+ Serviced Apartment Shenzhen Hillside

No.3 Yanshan Road, Nanshan District, Shenzhen, Guangdong, 518067, ChinaSee Hotel Details
CM+ Serviced Apartment Shenzhen Hillside
CM+ Serviced Apartment Shenzhen HillsideCM+ Serviced Apartment Shenzhen HillsideCM+ Serviced Apartment Shenzhen Hillside
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1 night

Guest Reviews

9.6/10
Excellent
830 review
Verified reviews
Location9.7
Amenities9.4
Service9.7
Cleanliness9.6
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All reviews(830)
Positive reviews(815)
Reviews with photos/video(175)
Classy environment(119)
Friendly front desk staff(102)
Quiet & comfortable(91)
Perfect for kids(32)
Great swimming pool(15)
Stayed multiple times(10)
Close to metro(10)
Luggage delivery service(5)
Negative reviews(15)
Lorena C
Studio Executive
Stayed in Mar 2025
Traveling with friends
34 review
10/10
Outstanding
Posted on Apr 27, 2025
I've stayed here before, mostly when it was owned by two other establishments. Staff is alw professional, service is alw 5 star. The menu is much better than it was last year, with diverse Chinese and western options; but not cheap. This time, upgraded to a 2 bedroom. The master suite has a tub, the other bath has a shower. Lovely. But there are a few things that were not supreme. The actual address goes to the residential side, not the short term rental side. The living room wall was not clean, there was trash in the trash cans. No slippers, but still robes. I like the area and the people so I will still stay here again. Honestly, if I had let them know about the not supreme issues; I feel confident that they would have fixed it. But I was too tired and that is someone else's job.
Response from Property: Dear , Guest Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We truly appreciate your kind words regarding our staff's professionalism and the five - star service. It's also great to hear that you've noticed the improvements to our menu and enjoyed the variety of options! We sincerely apologize for the inconveniences you encountered during your stay. Regarding the cleanliness issues in the living room and the trash in the cans, this is not up to our usual standards, and we've already stepped up our cleaning procedures and will conduct more in - depth training for our housekeeping team to ensure this doesn't happen again. The lack of slippers is also a oversight on our part, and we'll make sure they are provided in all rooms moving forward. We're delighted to know that despite these issues, you still had a positive overall experience and would choose to stay with us again. If there's anything else we can do to make your future stays more comfortable, please don't hesitate to let us know. Looking forward to welcoming you back soon!
Guest User
Studio Executive (Twin)
Stayed in Apr 2025
Family
8 review
10/10
Outstanding
Posted on May 3, 2025
It wasn't bad. The location was close to the sea world, so it was good to meet my friends.
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
Suoyoudefannaosuohaihai
Studio Executive (Twin)
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 5, 2025
Tina & Ula gave us an amazing service and made our stay here pleasant.
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
Yuriy
Two Bedroom Deluxe
Stayed in Jun 2025
Family
1 review
3.0/10
Posted on Jul 20, 2025
The hotel and apartments are very outdated, the view from all windows is to the walls, breakfast is not tasty, and the choice is meager
Response from Property: Dear Guests,Thank you sincerely for choosing CM+ Serviced Apartment Hillside Shenzhen for your stay. We deeply apologize that the room arranged for you this time did not meet your expectations. Rest assured, we will conduct a thorough inspection and make targeted improvements to the room based on your valuable feedback. We truly hope to have the honor of serving you again in the future, and we will spare no effort to ensure a more satisfactory experience for you. Wishing you all the best in your daily life!
Guest User
Studio Executive (Twin)
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 23, 2025
Excellent stay. Everything was fine, with a perfect location, a comfortable and clean room and a very good service, especially from Tina and Arina, at the reception desk. We'll definitely stay here again, if we come back to Shenzhen.
Response from Property: 尊敬的賓客： 您好！非常感謝您選擇深圳半山壹棠服務公寓，並給予好評。我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供滿意的居住體驗，期待下次為您服務，祝您旅途順利，生活愉快！ 賓客服務團隊
Kyle Euan Ross
One Bedroom Executive
Stayed in Jan 2025
Family
4 review
10/10
Outstanding
Posted on Apr 2, 2025
Found the apartments very conveniently located for the Sea World area of Shenzhen, so plenty options for food and shopping close by. The apartment was of a good standard, comfortable and with plenty space for a family of 3. The staff were are very friendly and helpful, happy to help you with all queries. Enjoyed our stay and would definitely consider staying again if returning to Shenzhen.
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
Wong
One Bedroom Executive
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Dec 28, 2024
Tina & Ariana is very amazing and nice. Stayed here so many times. Love it. Really good for family.
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team❤️❤️❤️
Guest User
One Bedroom Executive
Stayed in Mar 2025
Traveling with friends
4 review
8.0/10
Very Good
Posted on May 29, 2025
The room is spacious. Location is fine and easy to walk around.
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
Anonymous User
Two Bedroom Deluxe
Stayed in May 2024
Family
7 review
10/10
Outstanding
Posted on Jun 27, 2024
Great place for a family! The room is spacious and well maintained. It’s a serviced apartment so the room comes with pots, pans, cutlery, and all that you need including the washing machine. We stayed here for 4 nights in room 5203 after returning our apartment as we are relocating elsewhere, and the staff made sure we’re taken care of. I can’t praise the service team enough, from the front desk to the restaurant, as well as the cleaning team. They are excellent and very accommodating. What a great value for money for the service and comfort you receive.
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
Guest User
Studio Executive
Stayed in Nov 2024
Business traveler
5 review
10/10
Outstanding
Posted on Dec 16, 2024
Tina and Arina have enriched the good experience in Ascott, taking care of my daughter and wife like a big Family! Thanks 🙏🏼
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
Jonas Thomas
Studio Executive (Twin)
Stayed in Sep 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Oct 27, 2024
This is my third time staying at the property, whose cleanliness and service has maintained since they changed names. Receptionists Tina and Gina were great, friendly, professional--they helped make my stay pleasant. I also rate the breakfast, which is mostly Chinese style, for the freshness of ingredients and also staff service.
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
RODRIGO VASCO
One Bedroom Executive
Stayed in Sep 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Oct 29, 2024
Tina and lucy are very friendly. This place its so especial. All staffs are so kind. I really appreciate. Stay in my good memory
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
Y
Two Bedroom Deluxe
Stayed in Sep 2024
Family
5 review
10/10
Outstanding
Posted on Oct 25, 2024
I had a wonderful stay at this hotel! The front desk staff Tina and Arina were outstanding—friendly, professional, and always ready to help. They made check-in smooth and provided great recommendations for local spots. Their warm welcome set the tone for a fantastic visit. In addition, aspecial shoutout to the housekeeping ladies, who kept my room spotless and were always so polite and attentive. Their attention to detail made my stay even more comfortable. Highly recommend!
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
stadler
Studio Executive
Stayed in Oct 2024
Traveling with friends
4 review
9.0/10
Great
Posted on Nov 4, 2024
Friendly and helpful staff. Beautiful apartment, very clean and well maintained.
Response from Property: Dear guest, Thanks for staying with us again. We appreciate your feedback and thank you for your valued patronage. We look forward to welcoming you again to stay with us. Guest Service Team
Guest User
One Bedroom Executive
Stayed in Feb 2024
Solo traveler
2 review
9.0/10
Great
Posted on Mar 10, 2024
The location was ideal, in that it was not far from major activities new SeaWorld. Amenities at the apartment was very good and appropriate. Cleaniliness inside bedside lamps were a little dirty, but otherwise the apartment was clean.
Response from Property: Dear guest,Thank you for taking the time to share your stay experience at Ascott Aden Shenzhen. I note that improvements need to be made regarding the housekeeping cleanliness. I sincerely apologize for the inconvenience caused. Your comment is highly appreciated and please rest assured that I will coordinate the plans for these enhancements with the respective team members. We look forward to welcoming you again to stay with us.Guest Service Manager