Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities8.8
Service9.1
Cleanliness9.1
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All reviews(2524)
Positive reviews(2457)
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Easy to get around(226)
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Close to metro(94)
Great swimming pool(85)
Perfect for business trips(63)
Clean pool(18)
Delicious buffet(11)
Negative reviews(67)
Anonymous User
Superior King Room
Stayed in Jul 2025
Family
22 review
4.0/10
Posted on Aug 3, 2025
Unprofessional check-in. Gave us the wrong room. The swimming pool has lanes for adults and teaching and only one lane is for kids, so it's not appropriate for families. Inside pool is freezing cold.
Breakfast is almost nonexistent, no options.
The rooms are dirty and old. There's an outlet in the middle of the bed headstand.
Enoch CHIU
Boutique Twin Room
Stayed in Jun 2025
Family
25 review
10/10
Outstanding
Posted on Jul 20, 2025
We had a wonderful vacation there for 6 days! We liked many things about the hotel, such as the location which is pretty close to the Fun2 shoppping center. The fitness and both indoor and outdoor swimming pools are fantastic, my kids enjoyed swimming a lot there! Apart from the facilities, the service is also top tiered! We remember there is a cleaner named Zhu YangCheng 朱樣成 provded us with clothing washing and drying, and of course with professional room cleaning service, which I believe this reflects the overall servicing standard of the hotel. I also remember the encounter with the beautiful and elegant hotel manager, with a sweet smile, who was herself transporting the luggage hanger on herself, what an excellent role model for all!
Response from Property: 尊敬的賓客您好!非常感謝您選擇下榻深圳聖淘沙酒店(翡翠店),感謝您在百忙之中抽空對您的入住體驗進行點評和分享給其他賓客,您的耐心和細緻點評是對我們服務最大的肯定。我們會不斷優化我們的服務和產品給您帶來更好的體驗。真誠的期待您的再次光臨,祝您出行愉快,工作順利!
Lucy
Boutique Twin Room
Stayed in May 2025
Family
2 review
9.0/10
Great
Posted on Jun 29, 2025
very clean, very considerate, good quick service, more amenities than most hotels, includes refrigerator and hairdryer, cleaning is good, only thing I would improve is the variety of food options for breakfast
Response from Property: 非常感謝您如此細緻的點評分享,很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工,從細微處發現不足,保持好的方面,改進不足。我們始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗,我們一定會做到更好爭取您下次完美的五分,誠邀您的再次到來。
Ttc42
Premium Queen Room
Stayed in Jun 2025
Traveling with friends
47 review
7.5/10
Posted on Jul 11, 2025
Nice stay here with the santosa hotel, nice facility
Response from Property: 感謝您在百忙之中給我們提出中肯的建議,如果有不滿意的地方還望您提出建議,我的一定會認真思考您的反饋和建議,並及時跟進並作出改善。酒店就是每位旅途中人的家,每位在路上的人的避風港灣,聖淘沙酒店努力的打造讓顧客賓至如歸的服務體驗,我們衹是希望打造五分級別的服務體驗,一些容易疏忽的細節我們會加強重視的,這次沒能得到您的5分好評還是有點小小的桑心,希望您下次入住能有一條精彩的好評,期待您下次光臨喔~
Anonymous User
Superior King Room
Stayed in Mar 2025
Family
41 review
10/10
Outstanding
Posted on Apr 21, 2025
Very nice hotel with gym room and swimming pool, competitive price, clean, convenience location.
Response from Property: Dear guests, thank you for choosing to stay at Sentosa Hotel (Emerald Branch). Thank you for your affirmation and support. Your encouragement is our driving force for progress. We will continue to work hard and live up to your praise. The hotel is located in a bustling area, with the convenience of the city. It is your warm home and a corner for you to warm your body and mind. We look forward to your visit again and wish you a happy life!
Bigman
Superior King Room
Stayed in Feb 2025
Business traveler
27 review
10/10
Outstanding
Posted on Mar 29, 2025
Very good location where near by the train station and very good hygiene, good service and very polite the staff .
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Shenzhen Sentosa Hotel (Fei Cui Branch). Thank you for taking the time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and detailed comments are the greatest affirmation of our service. We will continue to optimize our services and products to bring you a better experience. Sincerely look forward to your visit again, and wish you a pleasant trip and smooth work!
Guest User
Premium Queen Room
Stayed in Jun 2025
Family
6 review
7.5/10
Posted on Jul 7, 2025
location is convenient.
Front deck is good
Liftguards are excellent, always take care of children
But the room is old and a bit dirty
Response from Property: Thank you very much for sharing such a detailed review. We are sorry that this stay did not fully meet your perfect expectations. We will share every valuable suggestion you mentioned with every staff of the hotel, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe that you will have a brand new experience when you stay next time. We will definitely do better to strive for your perfect five points next time. We sincerely invite you to come again.
JodieSy
Boutique Twin Room
Stayed in May 2025
Family
2 review
8.5/10
Very Good
Posted on Jul 14, 2025
Really like this hotel—chose it for the location since I lived in the area around 2017–2020. A lot has closed down nearby since, but it’s still close to the metro line for getting to Bao’an, Shekou, and downtown. Nice pool and fantastic gym facilities. Breakfast is decent, and the rooms are beautiful and clean. Overall, an excellent stay.
Response from Property: 非常感謝您如此細緻的點評分享,很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工,從細微處發現不足,保持好的方面,改進不足。我們始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗,我們一定會做到更好爭取您下次完美的五分,誠邀您的再次到來。
pauline cassieopeia
Premium Queen Room
Stayed in Sep 2024
Solo traveler
9 review
10/10
Outstanding
Posted on Nov 11, 2024
Walking distance to my fav tourist spot Nan tou ancient city, kind spread of buffet breakfast & too bad i didn't get to use the gym and indoor pool facilities provided by the independent fitness centre here 😀 Thanks for the complimentary upgrade for a more spacious room
能步行至南头古城,早餐选择蛮多&只可惜我没用着第三方健身房的室内泳池🤣
Response from Property: Dear guests, thank you for choosing to stay at Sentosa Hotel (Emerald Branch). Thank you for your affirmation and support. Your encouragement is our driving force for progress. We will continue to work hard and live up to your praise. The hotel is located in a bustling area, with the convenience of the city. It is your warm home and a corner for you to warm your body and mind. We look forward to your visit again and wish you a happy life!
TehCP
Premium Queen Room
Stayed in Mar 2025
Couple
7 review
9.0/10
Great
Posted on Apr 18, 2025
Convinient location. Nearby Metro station and restaurants. Easy to move around in Shenzhen via nearby metro station.
Response from Property: Thank you very much for sharing such a detailed review. We are sorry that this stay did not fully meet your perfect expectations. We will share every valuable suggestion you mentioned with every staff of the hotel, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe that you will have a brand new experience when you stay next time. We will definitely do better to strive for your perfect five points next time. We sincerely invite you to come again.
abdellaoui anis
Premium Queen Room
Stayed in Jun 2025
Family
51 review
2.5/10
Posted on Jul 19, 2025
Hotel is very old. You can feel smell of old furniture in room.
Response from Property: 親愛的小主,首先真誠的感謝您的入住,同時對於沒能帶給您完美的入住體驗,心裡帶着滿滿的自責與痛惜,聖淘沙酒店致力於給您帶來極致的入住體驗,這次的點評讓我們有如當頭棒喝,頓然醒悟原來我們還有做的不足和需要改進的地方。在接到您寶貴的反饋意見後,我們馬上行動起來,徹查房間,不過,在主兒下次再來的時候,一定給您環境最好的房間,徹底的清空您心裏這次的遺憾,聖淘沙翡翠店等着您,一定要來哦!
sun yan
Boutique Twin Room
Stayed in Jun 2025
Family
18 review
8.0/10
Very Good
Posted on Jul 9, 2025
well equipment, comfort room with great location, value for money
Response from Property: 非常感謝您如此細緻的點評分享,很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工,從細微處發現不足,保持好的方面,改進不足。我們始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗,我們一定會做到更好爭取您下次完美的五分,誠邀您的再次到來。
Guest User
Superior Queen Room
Stayed in Mar 2025
Business traveler
6 review
10/10
Outstanding
Posted on Jun 24, 2025
2nd time for me to be here. and we got promote. Very large room and very clean
Response from Property: 尊敬的賓客,感謝您選擇下榻聖淘沙酒店(翡翠店)感謝您對我們的肯定與支持,您的鼓勵是我們前進的動力,我們會再接再厲不辜負您的好評。酒店地處繁華地段,有着都市的便捷,是您温馨的小窩,也是您温暖身心的一隅,期待您的再次光臨,祝生活愉快!
Guest User
Boutique Twin Room
Stayed in Jul 2024
Family
2 review
5.0/10
Posted on Aug 10, 2024
空調抽濕很差. 也嘈. 溫度也最多21 度. 所以房間有霉味及塵蟎.
Humid room without good air-conditioner dehumidification. Insufficient evaporator low temp cause. Noisy aircon with high sensible less latent. Smelly room and itchy dust flea.
Response from Property: Dear guest, thank you very much for choosing to stay at Sentosa Hotel Jade Branch and taking the time to share your stay experience with us. We are deeply sorry for the bad stay experience you had. We have shared the problem you reported to the relevant department of the hotel for serious investigation and timely rectification. Please allow us to express our sincerest apologies to you. We hope to invite you to experience again in the near future and provide you with better service.
STKH74
Premium Queen Room
Stayed in Dec 2024
Business traveler
12 review
5.5/10
Posted on Jan 25, 2025
Old hotel
Terrible breakfast
Super location
Super surroundings
Zero service or don’t expect service
Response from Property: Dear guest, hello! Thank you very much for your stay and comments. Only with the care and supervision of guests can we constantly find problems in our work, make corrections and make continuous progress. From your comments, we are sorry to see that this stay brought you a bad experience. Service is the core feeling of guests to the hotel. We apologize for the inconvenience. The hotel attaches great importance to your feedback and actively improves it. Your tolerance and understanding are the encouragement and support for our work! The heart is natural and the body is free! All the staff of Sentosa Jade Store sincerely look forward to your visit again!