Atour Hotel Kunming Dianchi Road

Atour Hotel Kunming Dianchi Road Reviews

Atour Hotel Kunming Dianchi Road

22-3 Buildings, Phase IV, Greenland Dacheng Tiandi, Qianwei West Road, Xishan District, Kunming, Yunnan, ChinaSee Hotel Details
Atour Hotel Kunming Dianchi Road
Atour Hotel Kunming Dianchi RoadAtour Hotel Kunming Dianchi RoadAtour Hotel Kunming Dianchi Road
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.6/10
Excellent
2013 review
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
Filter by:
Sort by:
All reviews(2013)
Positive reviews(1971)
Reviews with photos/video(203)
Delicious breakfast(226)
Friendly front desk staff(163)
Large rooms(102)
Perfect for business trips(44)
Close to train station(23)
Nice toiletries(19)
Easy to call taxis(11)
Negative reviews(37)
Guest User
Superior Double Bed Room (TV Projection)
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 25, 2025
Fantastic place would go back!
Response from Property: 親愛的朵友,感謝您對朵兒的喜愛與支持!您的滿意是我們前進的動力,我們會繼續努力,為您和每一位客人提供更貼心的服務。期待與您再次相遇
CARLOS ANDRÉS MARTÍNEZ CRISTANCHO
Superior Double Bed Room (TV Projection)
Stayed in Dec 2022
Couple
45 review
8.0/10
Very Good
Posted on Jan 22, 2023
Very comfortable and very clean
Response from Property: Thank you for your recognition of us ! Looking forward to your next stay !
Guest User
Superior Double Bed Room (TV Projection)
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 19, 2025
The room is clean and tidy, the towels are easy to use, the toothbrush is soft, the bare quilt cover is very comfortable to sleep on, the Zhuju has a rich library, and it is very convenient to read on the first floor. The shower water temperature is just right, the shower room is newly replaced and looks very high-end and easy to use, the facilities and equipment are complete, the laundry equipment is new and has good functions, and warm water was given when checking out, which is very considerate
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your love and support for Duoer! Your satisfaction is our driving force. We will continue to work hard to provide you and every guest with more considerate services. Looking forward to meeting you again
Dingding
Superior Double Bed Room (TV Projection)
Stayed in Dec 2024
Traveling with friends
5 review
1.0/10
Posted on Jan 6, 2025
The room smelled of cigarettes. I opened the ventilation and windows for several hours, but the smell was still strong as soon as I entered the room. The light in the bathroom flickered from time to time. When I was receiving the reception, the receptionist said that I booked the first and last rooms, but they could help me upgrade to the middle room type. However, I had booked the same room type before, which was an ordinary middle room type. I think it is very low-class to use this so-called "suppression" and "upgrade" in exchange for the so-called customer experience.
Original TextTranslated by Google
Response from Property: Dear Duo, I am very sorry for not bringing you a bad experience. According to your feedback, we will increase the intensity of room inspections for smoke smell. The lights in the bathroom have been checked in all rooms this month and no problems have been found. If you encounter such problems during your stay, please let us know at any time so that we can handle it for you as soon as possible. Regarding the room type, you booked a superior king-size room (the first and last room, no refrigerator and no coffee). With your consent, we upgraded you to an executive king-size room (the room is in the middle, away from the elevator, with a refrigerator and coffee). Maybe I didn't tell you the difference in the room last time I stayed, which led you to mistakenly think that the room type had not been upgraded. Thank you very much for your suggestion. Duo will also pay attention to this reminder to avoid misunderstandings.
Guest User
Superior Room (2 Beds)
Stayed in May 2025
Family
6 review
6.5/10
Posted on Jun 22, 2025
The location is near Dianchi Lake, a bit far from the city center. The hotel only occupies a few floors in a commercial building, not the whole building. Although Aduo is cost-effective, the building itself is a bit old and there is a smell in the elevator.
Original TextTranslated by Google
Response from Property: We are very sorry that this stay did not satisfy you. Duoer has been working hard to collect opinions and suggestions from customers. Thank you for your valuable comments. Only in this way can we find Duoer's shortcomings and areas that need improvement. Duoer has received the issues mentioned in your comments. Duoer will work hard to continue to improve. We sincerely invite you to give Duoer another chance to witness Duoer's gorgeous transformation. I wish you a beautiful life everywhere!
Beiyang
Superior Room (2 Beds)
Stayed in Nov 2024
Family
3 review
10/10
Outstanding
Posted on Dec 13, 2024
I took my family to travel to Yunnan and stayed in Kunming for one night. The main reason was that I wanted to visit Dianchi Lake, so I chose Atour. The hotel facilities are very new, the room is large enough for two people, the functional partitions are complete, and the bathroom is separated into dry and wet areas, which is also very praised. There is a seat for drinking tea by the window, and the sun shines in, which is very comfortable. There is also a book on the bedside, which matches the temperament of Yunnan very well. The hotel staff's service is very good and their feedback is timely.
Original TextTranslated by Google
6/8
Response from Property: Dear Duoyou, we are honored to receive your recognition. We will continue to work hard and will not let down the expectations of every user. Your praise is like the warm sunshine in winter shining into the hearts of each of us. We welcome you to come and stay.
Anonymous User
Superior Room (2 Beds)
Stayed in Nov 2024
Traveling with friends
9 review
9.0/10
Great
Posted on Dec 29, 2024
The room is very spacious. I was very satisfied when I first checked in. But when I entered the room and took the pillow away, I found that there were short hairs under the pillow. There is no breakfast. The price is relatively expensive. I thought that late-night porridge was brought to the room. This was the case in other hotels before, but it was self-service. The front desk did not say anything. The room was not cleaned even though there was a cleaning sign on it. However, I later apologized and gave a small gift. There is no subway station nearby. You have to take a taxi everywhere, which is not very convenient. The sound insulation is very poor. You can hear clearly the sounds of people opening and closing doors and talking in the corridor. But the customer service attitude at the front desk is really good. They all seem to be very young and cute children.
Original TextTranslated by Google
Response from Property: Dear Duoyou, we are very sorry that we have not been able to bring you satisfactory service and experience. We will increase the intensity of ward inspections regarding hygiene issues. Late-night porridge is available in all stores for self-service dining in the restaurant. If it is not convenient for you, you can contact the front desk for help. Your service and cleaning are also very sorry that we may not be able to check your needs in time. We will increase floor inspections. The hotel provides free earplugs and eye masks. At the same time, the store is inspecting the hardware this month. We will discuss the issues you mentioned. Once adjustments are made, you can inform us at any time during your stay and we will help you with your praise during your stay. Thank you again for your feedback and apologize.
🌟zhiqingqing🌟
Superior Double Bed Room (TV Projection)
Stayed in Apr 2024
Couple
26 review
10/10
Outstanding
Posted on May 3, 2024
Yaduo is the hotel with the most comfortable bedding among all the hotels I stayed in. Because I didn't have breakfast due to the early flight, I was promptly helped to refund the breakfast price difference. The front desk lady was very warm and thoughtful. The location is 20 minutes from the city center, 30 minutes from the airport, and 15 minutes from Kunming Station. As a transit station in Dali, this location is still very good. The tea at Henglong is delicious!
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style, warm feeling and comfortable experience are all in Atour. When you are away from home, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is not limited to hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well.
Guest User
Superior Double Bed Room (TV Projection)
Stayed in Mar 2024
Family
27 review
10/10
Outstanding
Posted on May 1, 2024
I like their hotel very much. I always stay in Atour when I travel. It is simple and comfortable. The hotel service is also very good. I like this hotel very much. The front desk service is also very warm and thoughtful.
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style, warm feeling and comfortable experience are all in Atour. When you are away from home, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is not limited to hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well.
Guest User
Superior Room (2 Beds)
Stayed in Mar 2024
Family
14 review
9.5/10
Amazing
Posted on Apr 10, 2024
The room is spacious, clean and hygienic. The hand cream as a souvenir of check-out was delivered promptly.
Original TextTranslated by Google
Response from Property: Woohoo, Duoer is so sorry that she didn't get your full score. Duoer will work harder. The store is also being upgraded and renovated. I look forward to meeting you next time. Duoer is waiting for you in Kunming.
Chouyuyu
Superior Room (2 Beds)
Stayed in Mar 2024
Business traveler
1 review
10/10
Outstanding
Posted on Apr 9, 2024
The customer service is kind and considerate, and all my needs are met. There are convenient functions nearby, there are hypermarkets, and the location is easy to find. At the same time, I also won the Atour event gift "Pillow"❤️
Original TextTranslated by Google
Response from Property: Hello, dear Duo friend. Duo is so happy to see your five-star praise. Satisfaction is just the starting point. Surprise and touching are what Duo pursues. Meeting you makes Duo feel extremely happy. Duo looks forward to your visit again. Have a pleasant journey~
Anonymous User
Superior Double Bed Room (TV Projection)
Stayed in Feb 2024
Family
3 review
10/10
Outstanding
Posted on Mar 15, 2024
The front desk helped me upgrade so that I can live on the same floor as my parents. It's clean, tidy and comfortable. It's very close to Kunming Station.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation of Duoer. Your satisfaction is the greatest motivation for our progress. Atour, started from a hotel, not just a hotel. Duoer has blossomed all over the country. We look forward to seeing you again on your trip. Thank you again for your recognition of us. In wind and rain, Duoer will always be waiting for you at Kunming Dianchi Lake!
Tieqiudaiwang
Superior Double Bed Room (TV Projection)
Stayed in Feb 2024
Couple
4 review
10/10
Outstanding
Posted on Mar 9, 2024
The environment is very good, and the distance from Kunming Station and Dianchi Lake is moderate. The room is very considerate to prepare various drinks and disposable toilet seats. When we went to see the seagulls, the front desk lady helped us store our luggage and prepared water for us! The next stop is full of energy!
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style is in Atour, warm feeling is in Atour, and comfortable experience is in Atour. When you go out, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is not limited to hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well!
Luzhidian
Superior Double Bed Room (TV Projection)
Stayed in Jan 2024
Family
50 review
10/10
Outstanding
Posted on Feb 23, 2024
During the Spring Festival, I stayed at Atour Hotel and the room type was upgraded!!! Very good stay experience!!!
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style is in Atour, warm feeling is in Atour, and comfortable experience is in Atour. When you go out, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is more than hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well.
Guest User
Superior Room (2 Beds)
Stayed in Nov 2023
Solo traveler
4 review
10/10
Outstanding
Posted on Dec 17, 2023
The superior twin room at Atour Dianchi Branch is actually bigger and better than a suite. Unfortunately, I heard that there are not many customers who like it, so I have to list it at a low price. I didn't expect that I would get a bargain. As the saying goes, it's easy to get a tenant, but it's hard to find a confidant. ☺❤
Original TextTranslated by Google
6/20
Response from Property: Dear friends of Atour, thank you for your praise and recognition. We are very happy. Hotels are our foundation, service is our basis, humanistic style is in Atour, warm feeling is in Atour, and comfortable experience is in Atour. When you go out, you can relax your mind and enrich your spirit in the city. This is Atour. Atour started from hotels, but it is not limited to hotels. We look forward to your next wonderful encounter. Atour wishes you a happy life and everything goes well.