Huidelong International Apartment Reviews

Response from Property: 尊敬的賓客，看到您的滿分好評和推薦，我們整個團隊都倍感温暖與鼓舞，真心感謝您的認可！您提到的 “靠近深圳北站、位置好”，是我們一直努力為旅客打造的核心優勢 —— 畢竟便捷的交通能為行程省下不少心力；而 “房間乾淨、床舒服”，更是我們堅守的服務底線，客房團隊每天都用心清潔每一處細節，床品也經過嚴格挑選，衹為讓您在奔波後能睡個安穩覺。您的 “推薦” 對我們而言是最珍貴的肯定，也激勵着我們繼續打磨服務細節。若您下次再有深圳之行，期待能再次為您提供舒心的住宿體驗，祝您一切順利！

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，併為我們留下 4.7 分的用心評價！您的認可讓全體員工都備受鼓舞～特別開心前台同事的貼心服務為您帶來了驚喜，而窗外的美景能成為您旅途中的一抹亮色，更是讓我們倍感欣慰～ 酒店地處火車站附近，正是希望能為往來旅客提供交通上的便利，1.5 小時直達廣州的便捷性，也很高興能被您親身感受～您的每一條反饋都是我們優化服務的重要參考，若您下次入住時有任何特別需求（如朝向偏好、安靜樓層等），歡迎隨時告知我們，我們會全力為您安排。期待能在不久的將來再次以更細緻的服務迎接您的到來，讓體驗更加分～祝您出行順利，生活愉快！

Response from Property: 尊敬的客人，感謝您抽出時間分享體驗。很抱歉您在入住中感到不便，關於餐具問題，平台已提前註明房間不含餐具，不過房間內配有喝茶的杯子，前台也備有一次性杯子，如有需要可隨時聯繫我們協助。我們會留意設施細節的優化，期待未來能給您更舒心的體驗。

Response from Property: Dear guest: Hello! Thank you for staying at Huidelong International Apartment. The apartment is located near the transportation hub of Shenzhen North Station. It takes only 5-7 minutes to walk to the East Square of Shenzhen North Station. There are many transportation options nearby, such as subway, bus, taxi, etc. You can choose. We have been committed to providing warm, thoughtful and meticulous services to every guest. It is our greatest honor to make you feel the warmth and comfort of home. Seeing that you have a high evaluation of our hotel, but gave a low score, did you accidentally press the wrong little star? I look forward to your visit again in the future and continue to enjoy everything we have carefully prepared for you. If you have any needs or suggestions, please let us know at any time. We are always on standby to make you have a more perfect accommodation experience. I wish you a happy life!

Response from Property: Dear guest: Hello! Thank you for staying at Huidelong International Apartment. The apartment is located near the transportation hub of Shenzhen North Station. It takes only 5-7 minutes to walk to the East Square of Shenzhen North Station. There are many transportation options nearby, such as subway, bus, taxi, etc. for you to choose. Thank you very much for your recognition and appreciation of our hotel services! Your satisfaction is our greatest motivation and pursuit. We have been committed to providing warm, thoughtful and meticulous services to every guest. It is our greatest honor to make you feel the warmth and comfort of home. We look forward to your visit again in the future and continue to enjoy everything we have carefully prepared for you. If you have any needs or suggestions, please feel free to let us know. We are on standby at any time, just to give you a more perfect accommodation experience. Thank you again for your valuable advice and wish you a happy life!

Response from Property: 尊敬的客人，收到您的五星好評和 “一切順利” 的反饋，我們心裏暖暖的！🥰 特別開心酒店的地理位置能讓您感受到便利 ——“距離火車站僅幾分鐘步行路程”，能讓您輕鬆抵達、減少奔波，這正是我們選址時最看重的細節呀～您的順利體驗就是對我們服務最大的肯定，每一位客人的舒心出行都是我們努力的目標。您的五星鼓勵會成為我們繼續提升服務的動力，期待下次您再次選擇我們時，依然能收穫 “一切順利” 的美好體驗，我們會在這裏隨時為您準備好温暖的入住服務哦～ 🌟

Response from Property: Dear guest, Hello! We are deeply sorry that your stay was not satisfactory. We are deeply remorseful for the issues you've raised, and we appreciate your taking the time to share these details with us, as they provide us with valuable opportunities for improvement. Regarding traffic noise: We understand that a quiet environment is crucial for our guests. Due to our proximity to a major traffic artery, noise can be a problem during peak hours. To minimize this impact, we have installed soundproof glass in some rooms and are continuously working with the property management team to optimize soundproofing measures. Please inform us in advance of your request for a quieter environment on your next stay. We will prioritize rooms away from the street and do our best to create a comfortable resting space for you. Regarding the receptionist service: The receptionist's service failed to provide a caring experience, which is completely inconsistent with our service standards. We have immediately conducted an inspection and training of our reception team to reinforce our customer-centric approach. I'm not sure what issue you're referring to. Was it because a previous guest asked you to wait before checking in? Or was it because the language barrier wasn't smooth and you didn't add WeChat, resulting in you being unable to contact us with any questions during your stay? You can contact us online through the platform. We deeply apologize for not receiving your feedback and for not providing a satisfactory experience. We will follow up further to prevent similar situations from happening again. We sincerely apologize again for this poor experience. We always believe that behind negative reviews lies room for improvement, and your tolerance and supervision are the driving force behind our progress. If you are willing to give us another chance in the future, we hope to personally improve your impression and make up for any shortcomings with concrete actions. We wish you a happy life and look forward to the opportunity to provide you with even better service.

Response from Property: 尊敬的賓客: 您好！ 感謝您入住滙德隆國際公寓，公寓位於深圳北站交通樞紐附近，步行到深圳北站東廣場僅5-7分鐘，附近有地鐵，公交，出租車等多種交通方式可供您選擇 。我們一直致力於為每一位賓客提供熱情周到、細緻入微的服務，能讓您感受到家的温馨與舒適，是我們最大的榮幸。期待在未來的日子裏，您能再次光臨，繼續享受我們為您精心準備的一切。如有任何需要或建議，請隨時告知，我們隨時待命，衹為讓您擁有更加完美的住宿體驗。祝您生活愉快！

Response from Property: Hello! Thank you for staying at Huidelong International Apartment. The apartment is located near the transportation hub of Shenzhen North Station. It only takes 5-7 minutes to walk to the East Square of Shenzhen North Station. There are many transportation options nearby, such as subway, bus, taxi, etc. If you have any questions during your stay, please feel free to contact the front desk. The front desk is online 24 hours a day, and we will do our best to solve the problem for you as soon as possible! There are three floors in the North Station. Generally, the first floor of the platform needs to go down to the first floor. If you don’t understand, you can contact us at any time. The platform also has our phone number marked~ Thank you very much for your stay and praise! I am very happy to bring you a good time for your trip. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience, I wish you a happy life!

Response from Property: Dear guests: Hello! Thank you for staying at Huidelong International Apartment. The apartment is located near the Shenzhen North Station transportation hub. It takes only 5-7 minutes to walk to the East Square of Shenzhen North Station. There are various transportation options such as subway, bus, taxi, etc. for you to choose from. Thank you very much for your recognition and appreciation of our hotel services! Your satisfaction is our greatest motivation and pursuit. We have been committed to providing warm, thoughtful and meticulous service to every guest. It is our greatest honor to make you feel the warmth and comfort of home. We look forward to welcoming you back in the future and continuing to enjoy everything we have carefully prepared for you. If you have any needs or suggestions, please feel free to let us know. We are always at your service to make your stay more perfect. Thank you again for your valuable advice and wish you a happy life!

Response from Property: 非常感謝您選擇入住我們公寓，並用心分享入住體驗！得知您認可我們實惠的價格、舒適的床品和安靜的環境，我們十分開心。看到評分有些遺憾，我們也非常重視，想了解是否有其他方面的不足影響了您的體驗？真誠希望能得到您更多反饋，我們會持續改進優化，期待下次能給您帶來更完美的入住感受，祝您生活愉快！

Response from Property: Dear guests: Hello! Thank you for staying at Huidelong International Apartment. The apartment is located near the Shenzhen North Station transportation hub. It takes only 5-7 minutes to walk to the East Square of Shenzhen North Station. There are various transportation options such as subway, bus, taxi, etc. for you to choose from. We are very sorry that you had a bad experience during this stay. We explained the reason why the room alarm went off during your stay. The fire safety of our entire building is very strict, and we pay great attention to the safety of every resident. When I delivered your toothbrush, the alarm's outing mode may have been triggered, so the infrared will be activated in the house, and the alarm will be activated when there is movement. Our apartment provides 24-hour service. If you have any needs during your stay, you can contact us and we will handle it for you as soon as possible! Although we have not been able to get your full approval, we will work harder in the future to provide better services to every customer who trusts us! We hope to have the opportunity to receive you again and give us a chance to continue serving you. Finally, thank you again for your stay and wish you and your family happiness and all the best!

Response from Property: 尊敬的賓客: 您好！ 感謝您入住滙德隆國際公寓，公寓位於深圳北站交通樞紐附近，步行到深圳北站東廣場僅5-7分鐘，附近有地鐵，公交，出租車等多種交通方式可供您選擇 。我們一直致力於為每一位賓客提供熱情周到、細緻入微的服務，能讓您感受到家的温馨與舒適，是我們最大的榮幸。期待在未來的日子裏，您能再次光臨，繼續享受我們為您精心準備的一切。如有任何需要或建議，請隨時告知，我們隨時待命，衹為讓您擁有更加完美的住宿體驗。祝您生活愉快！

Response from Property: 尊敬的賓客: 您好！ 感謝您入住滙德隆國際公寓，公寓位於深圳北站交通樞紐附近，步行到深圳北站東廣場僅5-7分鐘，附近有地鐵，公交，出租車等多種交通方式可供您選擇 。非常感謝您對我們酒店服務的認可與讚賞！您的滿意是我們最大的動力和追求。我們一直致力於為每一位賓客提供熱情周到、細緻入微的服務，能讓您感受到家的温馨與舒適，是我們最大的榮幸。因為房間某些原因，這邊沒有及時給您處理好，沒能給您入住原房間，我們深表遺憾，期待在未來的日子裏，您能再次光臨，這邊會給您提前準備好您要入住的房間，繼續享受我們為您精心準備的一切。如有任何需要或建議，請隨時告知，我們隨時待命，衹為讓您擁有更加完美的住宿體驗。再次感謝您的寶貴意見，祝您生活愉快！