Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities9.0
Service8.9
Cleanliness8.9
Filter by:
Sort by:
All reviews(99)
Positive reviews(91)
Reviews with photos/video(19)
Easy to get around(16)
Close to metro(14)
Awesome amenities(13)
Classy environment(9)
Friendly front desk staff(7)
Quiet & comfortable(5)
Convenient for shopping(5)
Would stay again(2)
Negative reviews(8)
Shuying Ho
Deluxe Audio-Visual Suite (Large Screen Projection + Movie VIP + Private Washing Machine Fridge)
Stayed in Jun 2025
Family
7 review
8.0/10
Very Good
Posted on Aug 12, 2025
Stayed for three nights. Upon checking in on the first night, I noticed that the room design was different from what was shown on the booking platform. After enquiring with the hotel, they explained that while the design differed, the room type was the same. They were helpful and arranged for us to switch to a room matching the advertised design the following night. The location is also convenient, just a short walk from Shangmeilin Metro Station.
Response from Property: 感謝您的詳細反饋!第一晚房間設計與預訂平台顯示不符,給您帶來了困擾,我們深感抱歉。雖然房型一致,但視覺呈現的差異確實會影響入住體驗,好在團隊及時為您調換了相符的房間,也算彌補了這份疏忽。您提到的位置便利 —— 步行可達上梅林地鐵站,也是我們希望為住客提供的核心優勢之一。能得到您對後續處理和位置的認可,我們既愧疚又備受鼓舞。我們已着手優化預訂平台的房源訊息,確保圖片與實際房間一致,避免再出現類似情況。期待下次您再來,能給您帶來毫無遺憾的入住體驗~
Guest User
Exclusive Double Bed Room (One-bedroom One-living Room + Private Independent Washing Machine Fridge + Live TV)
Stayed in Feb 2025
Business traveler
2 review
10/10
Outstanding
Posted on Mar 6, 2025
Very satisfied, the hotel is located next to the subway entrance, only 3-5 minutes walk, it is very convenient to eat or take a taxi downstairs, the room facilities are complete, it is perfect for our business trip, washing machine, refrigerator and everything. Shenzhen has suddenly cooled down in the past two days, the hot water and heating in the room are supplied in time, and you can watch a movie in the room leisurely. The front desk staff and the housekeeper are very polite and professional to answer any questions I have. Thumbs up, I will choose Fuhui Platinum again when I come to Shenzhen next time
Original TextTranslated by Google
6/9
Response from Property: Warm and considerate, hahaha, spacious and bright room, enthusiastic service, I hope to capture your heart. If you are satisfied, remember to come again when you have the chance next time. I look forward to serving you again
李文信
Deluxe Audio-Visual Suite (Large Screen Projection + Movie VIP + Private Washing Machine Fridge)
Stayed in May 2025
Family
1 review
2.0/10
Posted on Jun 7, 2025
Very very very bad👎 Never check in
There is no mercy at all! Everyone should think twice before checking in
Better it's cheaper than its plenty of existence
I just ordered it randomly at one time when I was too tired at night
But because I didn't pay attention to the check-in time I booked the wrong one
Instant changes are completely non-negotiable, and the trip platform cannot help
Had to complain that the platform shows check-in time in too small font to be negligent
Booked for 7/6 check-in, but checked in from 06am to 06am and left at 12am
It really makes you speechless! A hotel with no human touch will not run well, and it will close sooner or later!
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again, give us a chance to apologize, and look forward to visiting again.
Anonymous User
Wonderful Loft Deluxe Suite (Two-bedroom And 1-living Room + Private Independent Washing Machine Fridge)
Response from Property: 感謝你的反饋呀!能理解因為靠近地鐵站選這間確實很方便,出行省時不少呢。關於房間較舊、洗手間用品和廚房器皿的情況,我們之後也會把這個情況反饋給相關負責方,看看能不能在維護和翻新上多做些改進,儘量讓大家住得更舒心些。這次讓您有這樣的體驗,實在抱歉呀~ 謝謝您能坦誠指出。
Anonymous User
Deluxe Audio-Visual Suite (Large Screen Projection + Movie VIP + Private Washing Machine Fridge)
Response from Property: 尊敬的貴賓,您好!非常感謝您的選擇與支持。您入住後體驗的反饋對我們來説至關重要,對於本次入住給您帶來的不愉快入住體驗,我們深感抱歉。對於您本次提到的情況,我們已加強對房間衞生的檢查以及酒店床品衞生的檢查,並加強對員工工作響應時效的培訓,我們理解任何解釋都無法彌補您的失望,但是也懇請您能給予二次見證我們改進的機會。再次為我們的失職向您鄭重道歉。
Guest User
Exclusive Double Bed Room (One-bedroom One-living Room + Private Independent Washing Machine Fridge + Live TV)
Response from Property: 尊敬的客人:非常抱歉此次入住給您帶來了極差的體驗,對於前台位置、值守缺位、房型樓棟訊息未提前明確及浴巾取用不便等問題,我們致以最誠摯的歉意。針對您反饋的情況,酒店已立即啟動整改:①全面核對各平台前台位置訊息,確保標註準確;②強化前台值守制度,杜絕無人接待情況;③優化預訂後告知流程,提前通過短訊明確房型所在樓棟及路線。我們深知此次失誤給您造成了諸多困擾,再次向您表示歉意。若您後續仍有機會入住,歡迎聯繫酒店,我們將竭力為您彌補此次不佳體驗。感謝您的反饋,這將幫助我們不斷改進服務。
Guest User
Deluxe Audio-Visual Suite (Large Screen Projection + Movie VIP + Private Washing Machine Fridge)
Stayed in May 2025
Traveling with friends
8 review
10/10
Outstanding
Posted on Jun 22, 2025
位置方便,附近是大型商場和地鐵,乾淨整齊。
Translate
Response from Property: 尊敬的貴賓,您好!非常感謝您選擇我們的酒店並給予四星評價。我們一直致力於為客人提供舒適、温馨的住宿體驗,您的好評是我們最大的鼓勵和支持。我們將不斷努力提升服務質量,為您提供更好的住宿體驗。再次感謝您的光臨,期待您的下次入住。
Guest User
Exclusive Double Bed Room (One-bedroom One-living Room + Private Independent Washing Machine Fridge + Live TV)