GATEWAY HOTEL HONG KONG

GATEWAY HOTEL HONG KONG Reviews

GATEWAY HOTEL HONG KONG

Harbor City, No.13 Canton Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong, ChinaSee Hotel Details
GATEWAY HOTEL HONG KONG
GATEWAY HOTEL HONG KONGGATEWAY HOTEL HONG KONGGATEWAY HOTEL HONG KONG
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1 night

Guest Reviews

8.9/10
Very Good
3455 review
Verified reviews
Location9.0
Amenities8.7
Service9.0
Cleanliness9.0
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All reviews(3455)
Positive reviews(3244)
Reviews with photos/video(531)
Convenient for shopping(348)
Large rooms(198)
Delicious breakfast(90)
Stayed multiple times(63)
Close to metro(58)
Nice bathtub(29)
Nice sea view(20)
Negative reviews(211)
MJ_Krugell
Superior Room
Stayed in Jul 2025
Family
3 review
9.5/10
Amazing
Posted on Aug 9, 2025
The location is great, relatively close to the high speed train station and the waterfront walkway. The hotel staff was very friendly and helpful. Breakfast was a good variety and food preferences. I would recommend staying here, we only spend the night.
6/10
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Jul 2025
Couple
28 review
2.5/10
Posted on Aug 10, 2025
It was terrible that it has spicy sauces on the bed sheet while we enter. Then we later notice that there are biscuits creepers leftover in the bedpillows. Had a terrible day in the hotel.
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
QQQQQQQQQQ
Superior Room
Stayed in Jun 2025
Family
23 review
10/10
Outstanding
Posted on Jul 15, 2025
Nice convenient hotel and clean room. Will definitely stay here again.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Apr 2025
Family
2 review
9.0/10
Great
Posted on Jun 4, 2025
The bed was too soft and sofa look old
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room With Extra Bed
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 4, 2025
When I addition 1 person,they upgrade the room for us by free,It’s so nice hotel. I will be back this hotel when I got to Hong Kong next time.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Chan Chun Leung
Premier Room
Stayed in Dec 2024
Family
7 review
8.0/10
Very Good
Posted on Feb 25, 2025
The hotel location is really very good, stand on Canton Road, on the 2nd floor you could enter the shopping mall right away. The room size is fine though the hotel furniture is old style. Recommend to others.
Response from Property: Dear Guest: We are glad that you are satisfied and share your experience of staying at Gateway Hotel. We look forward to your stay at Gateway Hotel again. Regards, Wei Jiaxing, Regional General Manager
Anonymous User
Superior Room
Stayed in Apr 2025
Business traveler
2 review
9.5/10
Amazing
Posted on May 29, 2025
Breakfast was good 👍
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Patlsm
Superior Room
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 23, 2025
The hotel staff are very friendly and helpful. Despite the busy flow of hotel guests, the lifts are sufficient and very efficient. I have stayed in hotels where lifts are always crowded and needed to wait; Gateway hotel does not have this issue at all. The location is also excellent: Habour City, K11 Art Mall, K11 Musea and TST MTR station. Eateries are abundant in the hotel area too.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Anonymous User
Deluxe Room With Extra Bed
Stayed in Feb 2025
Family
5 review
10/10
Outstanding
Posted on Mar 21, 2025
Everything is good. Location, room, services.
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 15, 2025
Good location
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Chia
Superior Room
Stayed in May 2025
Family
4 review
8.5/10
Very Good
Posted on Jun 8, 2025
Good for people who will wanna shop for luxury items. Location is safe and not as chaotic as Mongkok. Downside is the bed and pillows, pillows were really flat and beds were sinking. Should have a revamp, not very ideal considering the fact that it wasn’t the cheapest/lowest tier room.
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
Guest User
Superior Room
Stayed in Jun 2025
Couple
27 review
7.5/10
Posted on Jul 26, 2025
Location is the advantage only draw back is rooms facing the street is a bit noisy
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
R2D2io
Superior Room With Extra Bed
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 21, 2025
Gateways Marco Polo Hotel is the best. Great accommodation. Clean rooms. Near shopping mall.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Edwin
Superior Room
Stayed in Apr 2025
Family
10 review
10/10
Outstanding
Posted on Jun 7, 2025
Conveniently located and very good service as they offer a complimentary room upgrade. Cleanliness was very good too. Suitable for family or couple trips.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Apr 2025
Family
3 review
9.0/10
Great
Posted on Jun 8, 2025
Good location, easy access to shops, convenient stores, restaurants etc. Good service, staff is helpful. Very spacious.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong