TRUE GO Hotel (Shenzhen University Nanshan Technology Park) Reviews

The room are spacious and clean. And have halal restaurant nearby hotel location. The subway Daxin station exit D is 6 min walk to hotel. The receiptionst are kind to help me on recharge alipay. Thanks for kind help.

Smart Hotel. Room is equipped with AI assistant XiaoDu. You can simply ask XiaoDu to call the front desk, open the window blinds, or play relaxing music in the room. Enjoy the convenience of free laundry service available on the ground floor.

This is one of the best hotel that really out of my expectations, it was clean and tidy and comfortable room. Staff are politely and friendly, downstair lobby provide free coffee and other drinks, we take a rest at the lobby lounge listen to music while waiting depart to airport, it's relax and comfort place to stay. Strongly recommend to other guests

Location is convenient, breakfast is good , staff is helpful

Most affordable and value for money. The service was excellent. Will com back and book this room again.

Good location!! Best service provided 24/7, they helped to collect all my parcels and sent to room via the robot! Breakfast was yummy too

The room was smaller than expected, but it would be fine for a one-night stay. The surrounding area mostly consists of residential buildings. There’s a small supermarket across the street where you can get basic necessities, and the nearby streets are lined with small local restaurants. The train station is not close. It’s also convenient to get a taxi （called 滴滴/高德）although I noticed that the driver stopped on the opposite side of the road both times. Waiting time is ard 10mins to be arrived for peak hours around 8:00am. I checked in late at 7 PM, and it seemed like the hotel was pretty fully booked. I was assigned a room near the elevator with higher floor, however no particular view. Fortunately, the soundproofing was good, and I wasn’t disturbed by the elevator or other guests coming and going. There is a table in the hallway offering free can soda. The air conditioning in the room was very powerful and controlled via a smart voice assistant (小度）If you can’t speak in Mandarin, it wud be a little bit not convenient. The aircon automatically defaulted to 16°C when turned on. While cleaning the desk and bedside tables with disinfectant wipes, which is my habit, I noticed that both bedside tables were covered in dust, which was a bit disappointing. The bathroom had good water pressure and plenty of hot water in speed. There was even a shower footrest. However, the showerhead was leaking, which affected the water flow—a letdown given that this is a new hotel and such issues should be rare. On a positive note, the bathroom had a smart toilet with a heated seat. You could even flush it by tapping twice with your foot, which was a nice touch! Also provided charging cables, that is definitely a plus. The hairdryer provided at the hotel room is designed to resemble Dyson’s style. Since I have an actual Dyson at home, I’m quite familiar with it and can make a comparison. I was pleasantly surprised that this hairdryer performed so well—it’s almost as powerful as Dyson. While my Dyson usually takes 5 minutes to dry my hair, this hairdryer took another 5 minutes to achieve similar results, leaving my hair perfectly smooth. The only downside is that it’s slightly noisier than Dyson. For those who care about having smooth hair every day and are accustomed to using Dyson products, this hotel’s hairdryer can definitely meet your expectations. There was a nightlight near the skirting board by the door, which I thought was considerate and well-designed. Above the sink, there was a mirror with a light—thankfully, as the room itself felt a bit dim without it. All the hotel staff were extremely polite. When asked for extra bottled water at the front desk, the staff immediately provided two bottles per person, which was very thoughtful. Breakfast was more Chinese-style but had a good variety. Considering the price, the inclusion of breakfast made it a great deal. One major issue I encountered in the room was with the air conditioning. While the default 16°C was too cold, adjusting it to 23°C resulted in the mattress retaining a lot of heat. It felt like lying on a heated massage bed which made it impossible to sleep comfortably. I eventually had to set the air conditioning back to 16°C, but the mattress still felt warm, leaving me sleepless all night. When checking out, the front desk asked for feedback, so I mentioned the issue with the mattress. The two staff members were friendly and suggested that next time we inform them immediately rather than enduring the discomfort all night. While they assured us they could arrange something, I honestly can’t imagine how they could resolve such an issue—could they replace the mattress? Regardless, we appreciated their kindness. Even the housekeeping staff we encountered in the hotel were very polite, greeting us warmly and expressing hope to serve us again in the future. Their friendliness was truly commendable.

Very satisfying experience.Helpful staff

Friendly staff, new rooms, overall good experience. Will come again

Highly reccommend! 10 out of 10 for this hotel.

Again this is another chill weekend that I stayed with this hotel. Nanshan is always a good place to enjoy with less people and also good quality of life style.

Very friendly and good service. Don't think I expected their kindness, but everyone is very professional.

Extraordinary experience, professional staff and cozy environment. Definitely visit again.

This is a very nice and clean hotel with excellent services from their front desk staff and cleaning ladies.