Shenzhen Xiyue Apartment (Futian Port Branch) Reviews

Response from Property: Thank you very much for your high evaluation of our hotel and B&B. We are deeply honored! We are very happy to learn that you are satisfied with our cost-effectiveness, geographical location, living facilities, room layout and service attitude. We have been committed to providing guests with a warm and comfortable accommodation environment, as well as thoughtful and considerate services. Your affirmation is the greatest encouragement to our work and the driving force for our continuous progress. With Hong Kong right next to us, this geographical location really provides great convenience for our guests. We are very proud to offer our guests a high quality accommodation experience at such an affordable price in this prime location. Thank you again for your recommendation and recognition. We will continue to work hard to continuously improve our service quality and provide every guest with a more perfect accommodation experience. We hope that you will feel our care and concern again when you stay with us next time. I wish you a happy life!

Response from Property: Thank you very much for your high evaluation and recognition of our Yamei Hotel! We are glad to know that you are very satisfied with our room facilities, sanitary environment and location. You mentioned that we are very close to the port, which provides great convenience for your business trip to Hong Kong. This is exactly the advantage of our hotel's geographical location. At the same time, we are also very grateful for your compliments to the proprietress. Her hospitality and excellent service are a highlight of our hotel. Sending fruit is one of the little surprises our hotel provides to guests. We are very happy to bring you a pleasant stay experience. We are very honored and proud to hear that you choose to stay in our hotel every time you come back from a business trip to Hong Kong. Thank you again for your five-star praise and your trust and support for us. We will continue to work hard to improve our service quality and provide you with a more comfortable and pleasant accommodation experience. Looking forward to seeing you again and wish you a pleasant journey!

Response from Property: Thank you very much for your wonderful review, we are deeply honored! We are pleased to learn that you were unexpectedly impressed by our hygiene conditions. We have always been committed to providing a clean and tidy accommodation environment so that every guest can feel the warmth and comfort of home. At the same time, we are also very proud to learn that you chose our hotel mainly because of the convenient access to Futian Port. Our hotel is indeed very close to Futian Port, and it allows you to stay away from the noise of the port area and enjoy a quiet accommodation environment. The view room you mentioned is one of the highlights of our hotel. It offers a magnificent view of Hong Kong Tai Tin, adding a different touch to your accommodation experience. We are very lucky to provide you with such a satisfactory room and hope that you feel our care and enthusiasm during your stay. Thank you again for your comments and support. We look forward to your choosing our hotel again next time you stay and bringing you more surprises and comfortable experiences!

Response from Property: Thank you very much for your review of our hotel. We are very sorry and take it very seriously regarding the problem you mentioned that you had some difficulty finding the hotel location when you arrived at night. Our hotel is located in the bustling area of ​​​​the center of Shenzhen, next to Building A of Jiafu Plaza. Although the surrounding transportation is convenient, it may make first-time visitors feel a little confused. In order to enhance your stay experience, we have strengthened the communication mechanism between the front desk and guests to ensure that detailed instructions for arriving at the hotel can be sent to you in a timely manner via SMS or phone after you make a reservation, including the nearest subway station exit, landmark buildings and walking routes, so that you can easily find the hotel. At the same time, we are also considering adding night-time guidance signs to further enhance the convenience of arriving at the store at night. Your valuable opinions are the driving force for our continuous improvement. We look forward to providing you with more thoughtful services next time and giving you a more pleasant accommodation experience. Thank you again for your understanding and support!

Response from Property: Thank you for your recognition of our hotel's location and your high praise for the check-in and check-out process. We are very sorry for the cockroach problem you mentioned in the room, which really affected your stay. Please believe that our hotel has always attached great importance to hygiene and pest control, and regularly conducts professional pest control. We will immediately follow up and strengthen relevant measures to ensure that similar situations will not occur again. We look forward to your visit again and experience a more perfect service. If you have any questions or need assistance, please feel free to contact us.

Response from Property: Thank you very much for your wonderful review of our hotel! We are honored to know that you were impressed by our extra large sea view windows, excellent air quality and peaceful nights. The hotel has specially designed oversized floor-to-ceiling windows to allow every guest to enjoy the magnificent sea view and the unique city scenery between Shenzhen and Hong Kong. We are well aware that it is not easy to find a haven with fresh air in a bustling city like Shenzhen, so we pay special attention to the environmental quality of the hotel and are committed to creating a comfortable and healthy resting space for you. We are also pleased to know that you enjoyed a peaceful night's sleep. We always put our guests' rest experience first and strive to create a quiet and peaceful accommodation environment. Your satisfaction is our greatest motivation. We look forward to providing you with quality service and an unforgettable accommodation experience again in the future. If you have any needs or suggestions, please feel free to contact us. Thank you again for your recommendation and support!

Response from Property: Every encounter in life is a great fate. I am very grateful for meeting you and thank you for your support and recognition. Shenzhen Xiyue Apartment is located at Room 20P, 20th Floor, Building A, Jiafu Plaza, No. 5 Guihua Road, Futian District, Shenzhen. Harbour One is downstairs. The hotel is about 800 meters away from Fubao subway station on foot. It has a superior location and convenient surrounding transportation, allowing you to travel without worries. The surrounding supporting facilities are complete and you can walk to 1368 Shui Wai Street. There are old restaurants that Hong Kong people must visit: Hakka Love, Jin Tao Xuan, Baheli Hotpot, Chongqing Hotpot, Hong Kong-style tea restaurant, Malaysian cuisine, Japanese izakaya, 40-year-old Cantonese restaurant - Chun Man Yuan, etc. There are many kinds of cuisines and rich flavors to satisfy guests from afar! Looking forward to your coming again and wish you a happy life!

Response from Property: Thank you very much for your recognition of the location of our hotel. It is very close to the port and it really provides great convenience for our guests. However, we are very sorry for your concerns about the sanitary conditions and furnishings and we take it seriously. We understand that hygiene and comfort are one of the most important factors for guests when choosing accommodation, so we have been committed to improving the quality of service in these aspects. Obviously, we did not meet your expectations this time, which reminds us that we need to further strengthen the maintenance of sanitation and room furnishings. Please rest assured that we have taken your feedback as an important direction for improvement and will take immediate measures to rectify it. We look forward to welcoming you again in the near future, when you will experience a brand new accommodation environment. Thank you again for your valuable advice, we will definitely work hard to do better!

Response from Property: We are honored by your recognition and we are always committed to providing the best service to every distinguished guest. The hotel is located in the bustling heart of Shenzhen. From the room you can overlook the city night scene with thousands of lights, giving you endless aesthetic enjoyment. There are complete shopping malls, restaurants and entertainment facilities in the surrounding area, and it is close to Hong Kong, with extremely convenient transportation. Thank you again for your high evaluation of us. We will continue to provide excellent service quality to ensure that you have the most comfortable stay experience here. I sincerely wish you a happy journey and everything goes well!

Response from Property: 對於您的高度評價，我們深表感激，並視之為最高的榮譽。我們的酒店位於深圳繁華的核心區域，讓您在房間就能沉浸於繁華璀璨的都市夜景之中。周邊生活配套設施完善，各式美食觸手可及，且與香港之間交通無縫對接，出行輕鬆自如。再次感謝您對我們的信任與支持，我們將持續以超越期待的服務，為您打造最舒適的住宿體驗。願您的每一次入住都成為美好的回憶，祝您旅途愉快，一切順利！

Response from Property: Every encounter in life is a great fate. Thank you very much for meeting you, and thank you for your support and recognition. Shenzhen Xiyue Apartment is located in Room 20P, 20th Floor, Building A, Jiafu Plaza, No. 5 Guihua Road, Futian District, Shenzhen , Harbor One is right downstairs. The hotel is about 800 meters walk from Fubao Metro Station. It has a superior location and convenient transportation around, making your travel worry-free. The surrounding supporting facilities are complete and you can reach Shuiwei 1368 Street within walking distance. Hong Kong people must eat at the old restaurants: Hakka Love, Jin Tao Xuan, Baheli Hotpot, Chongqing Hotpot, Hong Kong-style tea restaurant, Malaysian cuisine, Japanese-style izakaya, 40-year-old The Cantonese cuisine restaurant in the store - Chunmanyuan, etc., has a variety of cuisines and rich tastes to satisfy guests from afar! We look forward to seeing you again and wish you a happy life!

Response from Property: Dear distinguished guest, hello! First of all, we would like to sincerely thank you for choosing our hotel and giving such a high rating. All our staff are very inspired and delighted. Knowing that you are satisfied with our facilities, services and environment during your stay is undoubtedly the greatest recognition and praise for our work. Your satisfied smile and positive comments are our most valuable assets in pursuing excellent service. We have been committed to providing every guest with a warm and comfortable living environment and considerate and thoughtful service experience. We are glad that these efforts have been recognized by you. Your affirmation will inspire our team to continue to adhere to high-quality service standards, continue to innovate and make progress, and strive to meet the personalized needs of each guest. Our hotel has complete facilities and equipment, providing 24-hour hot water. Looking into the distance from the window, the scenery is also very beautiful. It is close to Hong Kong and has a strategic location. Thank you again for your high praise for us. We look forward to having the opportunity to serve you again in the near future and provide you with a more perfect accommodation experience. Here, I also wish you a happy life and all the best. No matter when and where, we will welcome you again with the most sincere enthusiasm!

Response from Property: Thank you for your high praise. Your satisfaction is the greatest recognition for us. We are honored that our services have been recognized by you so highly. We will continue to maintain this enthusiasm and sincerely serve our customers. We treat each other with care and patience. , enthusiasm will bring you comfort and peace of mind. Our hotel is clean and tidy, with complete facilities and equipment, 24-hour hot water, and room service, giving you a comfortable, safe and refreshing rest environment. We look forward to seeing you again!

Response from Property: Dear guest, thank you very much for your careful and detailed review and I am very honored to receive your recognition. Your satisfaction is a powerful driving force for our continuous efforts. Our hotel is located in a prosperous area. You can enjoy the night view of the city while lying on the bed. There are also delicious food for you to feast on. You can fully experience the various features of Shenzhen. We also look forward to your visit again!