Centro Westside by Rotana Reviews

Response from Property: Dear Valued Guest,Thank you for your thoughtful and detailed feedback. We’re delighted to hear that you enjoyed the comfort of our Centro Suite Plus, the peaceful atmosphere, the views, and the service provided by our team.While we understand the distance from the city center may not be ideal for every traveler, we're glad you still found your stay worthwhile and appreciated the spacious design and modern amenities.It was a pleasure having you with us, and we hope to welcome you back in the future.Best regards,G Rotana Guest Relation Team

Response from Property: Dear Adam,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the peaceful location, the lovely view from the high floor, and the cleanliness of your room.However, we are truly sorry to learn that your experience was negatively affected by delays and lack of response to your requests during your stay. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience it caused you and your family.Your comments have been shared with the relevant teams to ensure better communication and guest care moving forward. We appreciate your input and hope to have the opportunity to welcome you again under improved circumstances.Best regards,G Rotana Guest Relation Team

Response from Property: Dear Guest,Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your extended stay and found our service to be amazing. Your kind words about our reception team are truly appreciated.We look forward to welcoming you back again soon.Best regards,G Rotana Guest Relation Team

Response from Property: Dear Khasanov,Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our friendly team, clean apartments, delicious food, and beautiful views. We look forward to welcoming you again soon.Best regards,G Rotana Guest Relation Team

Response from Property: Dear Makki,Thank you for your kind feedback. We’re glad to hear that you liked the room. While our location is a bit away from the city center, we hope the available transportation options made it convenient for you to explore the area. We would be happy to welcome you back in the future.G Rotana Guest Relation Team

Response from Property: Dear Khursandbek,Thank you for your kind feedback. We’re delighted to hear that you enjoyed the clean and comfortable rooms, the pleasant view, and the excellent service at our reception.Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable stay.G Rotana Guest Relation Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your stay. We're glad to hear that you were satisfied with our service, staff, cleanliness, and breakfast offerings.At the same time, we sincerely apologize for the inconveniences you experienced, including the exterior condition of the building, noise disturbances, lift noise, and the initial water discoloration. Please be assured that your feedback has been shared with the relevant departments for immediate attention and improvement.We value your input and hope to have the opportunity to welcome you again for a more seamless experience.Best regards,G Rotana Guest Relation Team

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We’re thrilled to hear that your appreciation for our hotel grows day by day. It’s truly rewarding to know that our team, services, and facilities have made such a positive impression. We look forward to making each of your future stays just as exceptional.G Rotana Guest Relation Team

Response from Property: Dear Ahmet,Thank you for your feedback. We are glad to hear that our staff were friendly and accommodating regarding your room change request. We apologize for the maintenance issues you experienced and appreciate your understanding. Your comments will help us improve, and we hope to provide you with an even better experience on your next visit.G Rotana Guest Relation Team

Response from Property: Dear Valued Guest,Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed the environment and our breakfast selection—especially the fruit!We're also happy to know that our team provided helpful and attentive service. Your appreciation means a lot to us and will be shared accordingly.We look forward to welcoming you back again soon.G Rotana Guest Relation Team

Response from Property: Dear Valued Guest,Thank you for your kind words and wonderful recommendation. We’re delighted to hear that you were very pleased with your stay and that you would choose our hotel again in the future. Your appreciation for our assistant manager and his team is truly valued, and your comments have been shared with them.It was a pleasure to host you, and we look forward to welcoming you back for another excellent stay.G Rotana Guest Relation Team

Response from Property: Dear Valued Guest,Thank you for your continued trust and for choosing to stay with us for the third time. We’re delighted to know that you consistently receive great service and that our helpful and friendly staff have made a positive impression. It’s also wonderful to hear that you enjoyed the comfort and design of the large corner suite, along with the beautiful city views. We truly appreciate your kind words and look forward to welcoming you back again soon.Warm regards,Guest Relation Asst. ManagerVesile Kaya

Response from Property: Dear Muhsin,We are sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we truly regret that you felt disappointed with the condition and comfort of the hotel.Please be assured that we take all comments seriously and will review the matters you’ve raised with our team to improve our services and facilities.We hope to have the opportunity to welcome you again in the future and provide you with a better experience.G Rotana Guest Relation Team

Response from Property: Dear Guest,Thank you for your kind feedback. We're delighted to hear that you enjoyed your stay and that our service and staff left a positive impression on you. Providing exceptional hospitality is our top priority, and it’s always rewarding to know we succeeded.We look forward to welcoming you back again soon.Warm regards,G Rotana Guest Relation Team