Hilton Garden Inn Shenzhen Guangming Hongqiao Park

Hilton Garden Inn Shenzhen Guangming Hongqiao Park Reviews

Hilton Garden Inn Shenzhen Guangming Hongqiao Park

1328 Ketai Road, Guangming District, Shenzhen, Guangdong, China, Guangming District, Shenzhen, Guangdong, ChinaSee Hotel Details
Hilton Garden Inn Shenzhen Guangming Hongqiao Park
Hilton Garden Inn Shenzhen Guangming Hongqiao ParkHilton Garden Inn Shenzhen Guangming Hongqiao ParkHilton Garden Inn Shenzhen Guangming Hongqiao Park
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1 night

Guest Reviews

9.4/10
Outstanding
955 review
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.6
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All reviews(955)
Positive reviews(944)
Reviews with photos/video(161)
Friendly front desk staff(124)
Delicious breakfast(68)
Large rooms(65)
Quiet & comfortable(52)
Perfect for business trips(37)
Good views(9)
Close to train station(8)
Tasty restaurant(6)
Negative reviews(11)
Anonymous User
King Guest Room
Stayed in Oct 2024
Couple
14 review
4.5/10
Posted on Jan 17, 2025
Room had odor of cigarettes. Smells wafted in through the ac ventilation ducts. Inevitable when smoking rules are not enforced...
Response from Property: We're truly sorry that your room reeked of cigarettes due to smoke infiltrating through the AC ducts. This is a serious lapse on our part.Our team is on high alert now. We've tightened up staff training regarding strict smoking - rule enforcement. We'll also conduct a thorough check and cleaning of the entire AC ventilation system to eliminate any lingering odors.Your satisfaction matters greatly. We earnestly hope you'll give us another shot. Next time you're with us, we're committed to providing a fresh, smoke - free environment that meets your expectations.Thank you for bringing this to our attention.Best regards
LE
Twin Guest Room
Stayed in Jan 2025
Other
1 review
6.5/10
Posted on Mar 2, 2025
Big brand but has smoke smell and quite poor noise insulation.
Response from Property: Thank you for choosing to stay with us and for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the smoke smell and noise issues you encountered during your stay.As a brand dedicated to delivering exceptional hospitality, we take your concerns to heart and are committed to implementing these improvements promptly. We would be honored to welcome you back in the future to showcase our enhanced standards.
Guest User
Twin Guest Room
Stayed in Mar 2024
Business traveler
6 review
10/10
Outstanding
Posted on Apr 14, 2024
Excellent service, front desk very attentive. Room was very clean and new. Location was convenient, within 10 minutes to train station and shopping mall.
Response from Property: We are honoured to have your trust and praise! Every city always has a reason to miss, every season has a view we can hardly let go of, and every hotel has their sweet and warm memories. We hope that the Rainbow Flower is the most unique one, and we look forward to seeing you again! ❀
Siu Kuen
Twin Guest Room
Stayed in Jan 2025
Traveling with friends
9 review
8.0/10
Very Good
Posted on Apr 24, 2025
Clean and good service
Response from Property: 親愛的客人,哇~太感謝您啦!看到您提到“乾淨,服務好”,我們團隊小夥伴都開心到轉圈圈!能讓您住得舒舒服服,像家一樣的感覺,就是我們每天努力的意義呀!祝您吃嘛嘛香,事事順心~
Connie
Twin Guest Room
Stayed in Nov 2023
Traveling with friends
2 review
9.0/10
Great
Posted on Dec 30, 2023
The hotel staff are super helpful and friendly. The hotel is very new as it has operated for only two weeks when we stayed there, hence the cleanliness level was very high. Unfortunately, the water pressure for shower on our floor was not high enough. Yet the hotel immediately arranged us to stay in another room and even arranged an upgrade. We were satisfied with their arrangement, would recommend other people to stay in the same hotel.
Response from Property: Thank you very much for your affirmation of our services, your support and encouragement is our driving force to continue to move forward, for the room problems we will improve, thank you very much for your feedback to help us make progress, may our sunshine and warmth of the service for you to bring you the supreme service experience. Very much looking forward to your visit again, wish you a happy life!🌻
Guest User
King Deluxe Room With Sofa Bed
Stayed in Mar 2025
Business traveler
44 review
10/10
Outstanding
Posted on Apr 17, 2025
Good good good
Response from Property: 如果喜歡您是場考試,我可能永遠不及格,因為每次見到您,標準答案都會自動清空,衹剩下本能的心跳加速!感謝您的支持與點贊!
Hossein3
king Guest Room-High Floor
Stayed in Apr 2025
Business traveler
6 review
9.0/10
Great
Posted on May 25, 2025
It's good
Response from Property: Thank you for choosing to stay with us and for taking the time to share your experience.
Miles_Joe
King Guest Room
Stayed in Jul 2024
Business traveler
12 review
9.0/10
Great
Posted on Sep 1, 2024
nice hotel
Response from Property: 有時幸福衹是一種感覺, 衹要用心感受, 它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對虹小花的誇獎和喜愛, 因為有您的誇獎, 我們是幸福的!誠摯的期待您的再次光臨❀
Guest User
King Guest Room
Stayed in Apr 2025
Booked for others
5 review
10/10
Outstanding
Posted on May 25, 2025
My friend went to Hong Kong and passed through Shenzhen and needed to stay for two nights. This is the hotel closest to my home. Although I didn't go up to see it, the exterior environment and lobby are very new. The check-in front desk was also very enthusiastic; my friend's feedback was that it was very new and clean, and the breakfast was also great. Next time if relatives and friends come, I will definitely choose this accommodation
Original TextTranslated by Google
Response from Property: You are an unexpected encounter for Rainbow Xiaohua, and also a sudden love for Rainbow Xiaohua. Leaves sneak into the arms of clouds, just like you suddenly break into the heart of Rainbow Xiaohua. Love always comes unexpectedly! Looking forward to your personal stay experience in the future!
Guest User
King Guest Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 14, 2025
This stay was a very good experience. The room was clean and tidy, the facilities were complete and new, the bedding was moderately soft and hard, and the sleep quality was perfect. The front desk staff was very nice, and they gave me a small fan gift when I checked out, which made me cooler in the hot summer. Although the location was a little off, the environment was quiet and the price-performance ratio was very high. I will choose this hotel again next time.
Original TextTranslated by Google
Response from Property: Do you know the difference between you and the stars? The stars are in the sky, but you are in Hong Xiaohua's heart, shining brightly every time I think of you! Thank you for your recognition, and I hope you will come often!
Guest User
Twin Guest Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 6, 2025
I was very satisfied with the stay experience during this trip! The front desk staff was enthusiastic and professional. The room was quiet, spacious, clean and comfortable. High-speed Wi-Fi and a desk are very convenient. There are subway stations and high-speed rail stations nearby. The staff are very efficient and considerate. I highly recommend it!
Original TextTranslated by Google
Response from Property: 遇到可愛的人,工作一下子變得愉快了,街道也好,晚風也罷,都很甜!虹小花想您,不止在紙短情長的雨季,也在往後餘生的晴空萬里。從一開始的喜歡您,到後來的更喜歡您!您在的地方,天氣明朗,萬物可愛!感謝客官下榻和傾情點評,期待您的再次入住,體驗我們希爾頓花園酒店的熱誠明快的待客之道!
Guest User
King Guest Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 4, 2025
The room is big and clean, but there is a shortage of staff during holidays. I had to wait for more than 20 minutes to send a charger. There is a place for children to play in the lobby. The front desk staff is also very enthusiastic and took the initiative to bring me two bottles of water when I checked out.
Original TextTranslated by Google
Response from Property: 感謝您的下榻和寶貴分享!虹小花曾夢見一場旅行,最美的不是朝陽,不是落日,不是海風呼嘯,不是巴山夜雨,而是客官您!非常抱歉,由於接待量驟增,部分工作人員休假雲遊四海,給您帶來送物延遲,虹小花十分自責,虹小花一定痛定思痛,總結經驗與不足,加強整改,做好預測與安排,感謝您的反饋。㊗️假期愉快!
Guest User
Twin Guest Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 3, 2025
The whole experience was smooth from check-in to check-out, the questions were responded to quickly, it was as warm as home, and Xiao Wang's service was enthusiastic.
Original TextTranslated by Google
Response from Property: 虹小花以為看夠了陽光,它氾濫得如此廉價又平常,直到與客官你們人海相遇,才知虹小花從未真正見過陽光!感恩您圖文並茂的肯定,期待再會!
Ariel in tw
King Guest Room
Stayed in Mar 2025
Solo traveler
59 review
8.5/10
Very Good
Posted on May 1, 2025
It’s great for entertaining clients on business trips! It's a pity that the window of this room can't be closed and there is some noise! The breakfast was delicious. The salad even had "ice grass"... The overall feeling was good.
Original TextTranslated by Google
Response from Property: 哇喔~非常感謝親分享入住體驗,還拍了那麼多美美的照片,虹小花真的是喜上眉梢呢!看到您的肯定,虹小花別提有多高興呢!一輩子很長,恰到好處的喜歡最舒服。您不用多好,虹小花喜歡就好;虹小花不是最好,您能喜歡就好,虹小花看到您的滿意,腦海裏想起一首歌——愛的魔力轉圈圈,想您想到心花怒放黑夜白天,哈哈哈哈!窗户問題,酒店將加強檢查,做好維護,感謝您的包容和寶貴意見!期待您的下次光臨!
Guest User
Twin Guest Room-High Floor
Stayed in Mar 2025
Other
4 review
9.5/10
Amazing
Posted on Apr 21, 2025
This is our first time staying in your hotel as a couple on a free trip. The hotel facilities are stylish and complete, and the environment is sanitary and comfortable. The room is well-matched with facilities, stylishly decorated, spacious, clean, with sufficient air conditioning and quietness. Complete accommodation I felt comfortable and relaxed, and the service staff were very nice and attentive.
Original TextTranslated by Google
Response from Property: 🌹All good things are the same, ice cream in summer, coats in winter, stars at night, and you in this world! Thank you for choosing to stay in many hotels and giving high praise! ㊗️Have a happy life and happy holidays!