Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)

Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center) Reviews

Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)

1th Floor, Baolin International Gold Jewelry Exchange Center, 29 Shuitian 2nd Street, Shuibei Community, Cuizhu Street, Luohu District, Shenzhen, Guangdong, ChinaSee Hotel Details
Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)
Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)
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Guest Reviews

8.5/10
763 review
Verified reviews
Location8.4
Amenities8.5
Service8.7
Cleanliness8.4
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All reviews(763)
Positive reviews(714)
Reviews with photos/video(283)
Friendly front desk staff(57)
Easy to get around(49)
Many amenities(39)
Convenient for shopping(20)
Close to metro(17)
Good Internet(10)
Excellent room layout(8)
Amazing natural light(7)
Negative reviews(49)
TIFFANY
Special Queen Room
Stayed in Oct 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Nov 8, 2024
Clean and Friendly..little inconvenience during the time hotel remodeling
Response from Property: 感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務~
Guest User
Special Queen Room
Stayed in Sep 2024
Business traveler
1 review
10/10
Outstanding
Posted on Oct 18, 2024
Good experience.
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Guest User
Zhixiang Movie Double Bed Room (Smart Curtains + Audio-Visual Membership + Brand Mattress)
Stayed in Jun 2025
Other
6 review
4.0/10
Posted on Jul 4, 2025
I usually comment only when the stay is really good or really bad. This is definitely the most disgusting hotel I have ever stayed in. Let's talk about the toilet door first. It is very difficult to pull it. I asked the aunt to help me and then I knew that the toilet door can be so tricky. I finally closed it and saw that the gap between the door was so big. Then I would like to ask what the function of the door is. Let's talk about the toilet. There is nothing wrong with the dry and wet separation. Have you considered the body shape of the person who goes in to take a shower? ? If you are fatter, you will hit the wall. Let's talk about hygiene. It is really disgusting. There is dust, dirt and garbage everywhere. Wow, the toilet lid is opened. It is like a bacterial culture dish. There are bugs on the bed to accompany me to sleep. It's so amazing. I told the lady at the front desk not to take the last room and she gave me the first room after leaving the elevator. Thank you very much. I left as soon as I woke up the next day. A very, very, very bad stay experience. It really doesn't feel like a newly opened hotel. I don't even know whether I am here to do cleaning or to stay.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing, and we will continue to improve the sanitary environment you have seen. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. Please believe that we want to do more for our guests. The hotel has seasonal activities recently, and we look forward to your participation! We welcome you to stay again!
Chawuciren87
Special Queen Room
Stayed in May 2025
Business traveler
54 review
10/10
Outstanding
Posted on Jun 7, 2025
The hotel is clean and sanitary, with a great location, good service attitude, bright, spacious and clean rooms, convenient transportation around, and convenient dining and shopping downstairs. Highly recommended
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Guest User
Hotel Room (2 Beds)
Stayed in Apr 2025
Family
20 review
7.5/10
Posted on Jun 2, 2025
The hotel is located in the city center. The location is very convenient. But the location is not ideal. If there is no name sign, you will not know that this is the entrance of the hotel. But the room is clean. The decoration of the room is also very comfortable. There is enough hot water for showering. The water power is also sufficient. The only point of deduction is that there is a smell in the toilet, which seems to be the smell of unclean urine. The air conditioner needs to be turned on for a long time, otherwise the smell is very strong.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing, and we will continue to improve the sanitary environment you have seen. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. Please believe that we want to do more for our guests. The hotel has seasonal activities recently, and we look forward to your participation! We welcome you to stay again!
-COOKIES
Special Queen Room
Stayed in Apr 2025
Business traveler
4 review
8.0/10
Very Good
Posted on Jun 30, 2025
The room is pretty good compared to other hotels of the same price. It is divided into rooms with a more fashionable style, not a simple and minimalist style. If you have any problems during check-in, just tell the customer service in time. ! ! ! ! !
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Guest User
Special Queen Room
Stayed in Apr 2025
Other
3 review
1.2/10
Posted on May 2, 2025
It's called a comfortable king-size room, but the room is narrow, the walls are covered with dust, and there are a lot of mosquitoes and flies. The TV has no signal. Alas, I'm disappointed.
Original TextTranslated by Google
6/11
Response from Property: Thank you very much for choosing us. Perhaps it is fate that brings us together. In response to the problem you mentioned, we will actively improve our software services and hardware equipment. We will be fully prepared for our next meeting.
Duxiaojing522
Special Queen Room
Stayed in Apr 2025
Traveling with friends
9 review
7.0/10
Posted on May 5, 2025
The hotel is conveniently located for travel, but the hotel is generally small, has no windows, and no breakfast. Consider it carefully. It is very convenient to go to Shuibei and shopping is more convenient. It is OK.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing us. Perhaps it is fate that brings us together. In response to the problem you mentioned, we will actively improve our software services and hardware equipment. We will be fully prepared for our next meeting.
Guest User
Hotel Room (Double Bed)
Stayed in Apr 2025
Business traveler
2 review
4.5/10
Posted on May 3, 2025
There were cigarette butts in the elevator, the kettle didn't work after entering the room, the wifi took a long time to connect, the bedside socket didn't work, and there were stains on the bedsheets. I called the front desk and they said they would send someone to check but they never came. It's all bad points. The only good thing is that it's close to Jinzuo and Wanshan
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing, and we will continue to improve the sanitary environment you have seen. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. Please believe that we want to do more for our guests. The hotel has seasonal activities recently, and we look forward to your participation! We welcome you to stay again!
Guest User
Zhixiang Movie Double Bed Room (Smart Curtains + Audio-Visual Membership + Brand Mattress)
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on May 2, 2025
The hotel is very cost-effective, the room is very clean, the front desk service is nice, the environment is good, the hotel is well-equipped, the room is clean and tidy, the service attitude is good, and the transportation is convenient
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Guest User
Special Queen Room
Stayed in Mar 2025
Couple
9 review
10/10
Outstanding
Posted on May 2, 2025
This hotel is very good. It is a must-see when you come to Shenzhen. It is very convenient for commuting. The environment of the hotel is also very good. The sanitation is very clean. The stay experience is very good 👍
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Special Queen Room
Stayed in Mar 2025
Couple
11 review
9.5/10
Amazing
Posted on Apr 27, 2025
This hotel is one that cannot be recommended in Luohu District, it is located in Shuibei Village! The area around here is full of the flavor of Shenzhen's urban development, and there are countless restaurants nearby!
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Lffangfang
Special Queen Room
Stayed in Mar 2025
Business traveler
3 review
8.7/10
Very Good
Posted on Apr 26, 2025
The hotel is strategically located near the Shuibei Gold and Jewelry Market, just a few minutes' walk from the subway station and large shopping malls. There are abundant food options and convenient facilities around, which is suitable for business trips and shopping and leisure. The room is clean and tidy, the bedding is comfortable, and the air conditioning has good cooling effect, which is suitable for long-term stay. The front desk service is warm and thoughtful, the check-in is fast and efficient, and the staff's meticulous attitude and proactive help are recognized.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Guest User
Zhixiang Movie Double Bed Room (Smart Curtains + Audio-Visual Membership + Brand Mattress)
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 30, 2025
The room is very comfortable. There is a set of tables and chairs, which is very convenient. It is especially convenient if you want to order a lot of takeout. You can eat and drink directly on the bed. The sound insulation is pretty good, and there is no bad smell in the room.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Shixiaoniu
Zhixiang Movie Double Bed Room (Smart Curtains + Audio-Visual Membership + Brand Mattress)
Stayed in Feb 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Mar 29, 2025
Environment: Beautiful surroundings Affordable price, highly recommended, great value for money, front desk service attitude is very good Facilities: Very complete, with gym and washing machine Sanitation: Very clean
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~