Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(2165)
Positive reviews(2127)
Reviews with photos/video(328)
Friendly front desk staff(207)
Delicious breakfast(149)
Large rooms(127)
Easy to get around(127)
Close to train station(67)
Offers pick-up/drop-offs(39)
Awesome gym(11)
Has facilities for children(7)
Negative reviews(38)
ALMER BL
Deluxe 2-bed Room
Stayed in May 2025
Traveling with friends
7 review
9.0/10
Great
Posted on Jun 23, 2025
Vienna Hotel Shantou is conveniently located and only a short distance from the train station. Overall, Shantou is not as well developed as Shenzhen city. Still, it was a pleasant trip to Nan-Ou, average laid-back island, 107 sqkm, and alot of dried seafood to buy.
Response from Property: 感謝您的肯定,您這麼喜歡就給個5分唄!5分是小維永遠的追求,小維心裏苦,小維不説,小維哭倒在牆角!酒店房間配有大健康舒眠枕頭、高織純棉床品,希望為您提供最優質的睡眠體驗以及配備有洗衣房、健身房。誠邀您加入錦江旅遊,更多商旅專享禮遇等您來開啟,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快~
Ysambart
Business Queen Room
Stayed in May 2025
Solo traveler
94 review
10/10
Outstanding
Posted on Jun 7, 2025
Very nice hotel! What a memorable experience here! I enjoyed my stay here! How nice! Great! Excellent! Splendid! Remarkable! Marvelous!
Response from Property: 親愛的小主~感謝您的肯定,您的肯定是對我們的最大支持!小維很榮幸能得到您的滿分表揚,心裏感覺真是比嚐到蜂蜜還要甜,酒店房間配有大健康舒眠枕頭、高織純棉床品,希望為您提供最優質的睡眠體驗以及配備有洗衣房、健身房。誠邀您加入錦江旅遊,更多商旅專享禮遇等您來開啟,小維們會一如既往的保持着優質的服務哦~也感謝您將這份喜歡分享給大家,期待您的下次入住,祝您生活愉快!
Guest User
Standard Queen Room
Stayed in Apr 2025
Couple
5 review
5.0/10
Posted on May 27, 2025
Just didn't know why a very small room was assigned to us with a tiny little window only with not enough space for baggage of two. Perhaps we were tested for such unfair arrangement for we were not locals. Fortunately, a better one was arranged after appealing to the staff. Breakfast was not too bad but definitely not a good one. The only good thing was the pick up service from train station. It would be much better if shuttle to train station could also be provided.
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your experience. Regarding the points you mentioned, we would like to explain briefly: 1. Room arrangement: You booked our standard double room, which is small, but after understanding your needs, we upgraded you to a larger room for free to ensure that your stay is more comfortable. 2. Pick-up service: I am glad that you are satisfied with our train station pick-up service, which is also one of the conveniences we strive to provide for our guests. 3. Breakfast suggestions: We have recorded your feedback and will continue to optimize the breakfast variety, looking forward to giving you a better experience next time. We always treat all guests equally. If you have any needs, please feel free to contact the front desk at any time and we will do our best to assist. Thank you again for your comments and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Dec 2024
Solo traveler
2 review
8.0/10
Very Good
Posted on Jan 15, 2025
Gym on 7th floor. Breakfast one first floor. Cleaning lady is very nice.
Response from Property: Dear guests, hello! I am your online personal butler "Xiao Wei". Thank you for taking the time to give your sincere review of Vienna Hotel (Shantou High-speed Railway Station East Square). We are very sorry for bringing you a bad stay experience. We have recorded your feedback on the room issue and will make targeted rectification measures. The hotel rooms are equipped with healthy sleeping pillows and high-weave pure cotton bedding. We hope to provide you with the best sleeping experience. There are also laundry rooms and gyms. We sincerely invite you to join Jinjiang Travel, where more exclusive business travel benefits are waiting for you. Xiaowei is committed to serving every family member and looks forward to your stay again.
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
1 review
9.0/10
Great
Posted on May 13, 2024
Very good front desk service
Response from Property: 感謝您的肯定,您這麼喜歡就給個5分唄!5分是小維永遠的追求,小維心裏苦,小維不説,小維哭倒在牆角!酒店房間配有大健康舒眠枕頭、高織純棉床品,希望為您提供最優質的睡眠體驗以及配備有洗衣房、健身房。誠邀您加入錦江旅遊,更多商旅專享禮遇等您來開啟,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快~
LE DUC THO
Standard Queen Room
Stayed in Oct 2024
Business traveler
15 review
10/10
Outstanding
Posted on Nov 23, 2024
Verry good
Response from Property: 親愛的,看到您那麼走心的點評維也納國際的小夥伴們萬分開心。我們將繼續維持這份熱情真摯的為顧客服務!酒店房間配有大健康舒眠枕頭、高織純棉床品,希望為您提供最優質的睡眠體驗以及配備有洗衣房、健身房。誠邀您加入錦江旅遊,更多商旅專享禮遇等您來開啟,下一站的旅行不管去哪,請一定要照顧好自己喲,有空記得常回來看看,維也納國際永遠是您休憩的港灣,期待您的下一次入住,祝您生活愉快,工作順利!
Shady Alex
Superior Queen Room
Stayed in Sep 2024
Business traveler
27 review
8.0/10
Very Good
Posted on Nov 27, 2024
Nice hotel
Response from Property: 感謝您的肯定,您這麼喜歡就給個5分唄!5分是小維永遠的追求,小維心裏苦,小維不説,小維哭倒在牆角!酒店房間配有大健康舒眠枕頭、高織純棉床品,希望為您提供最優質的睡眠體驗以及配備有洗衣房、健身房。誠邀您加入錦江旅遊,更多商旅專享禮遇等您來開啟,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快~
Shirinyan
Deluxe Queen Room
Stayed in Feb 2023
Business traveler
9 review
7.5/10
Posted on Apr 9, 2023
Everything is ok only they need add some parfume in their room numbers
Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you for taking the time to review your sincere review of Vienna Hotel (Shantou High Speed Railway Station East Square Branch). We have recorded the room issues you reported and will take targeted corrective measures.
Bassam amer
Deluxe 2-bed Room
Stayed in Apr 2023
Business traveler
8 review
10/10
Outstanding
Posted on May 8, 2023
Very good clean room new hotel
Response from Property: 親愛滴客人,您好呀!您的肯定是對小維最大的支持!小維很榮幸能得到您的讚美,心裏感覺真是比嚐到蜂蜜還要甜。您的滿意,是小維的追求哦,在小維家裡我們都信奉客人是鄰里,所以小主在入住間的一切,我們都尤為的關心,小維一定會將更好的自己展現給您,一直陪在您的身邊,小維勵志服務好每一位家人,期待您再次入住~
Anonymous User
Deluxe 2-bed Room
Stayed in Jul 2023
Family
4 review
10/10
Outstanding
Posted on Aug 17, 2023
OK good
Response from Property: Dear Sir, thank you very much for your support to Vienna International Hotel Shantou High-speed Railway Station East Square! Each of your smiles is frozen in the look back at our meeting. If meeting is a kind of fate, then friendship is truly eternal. The hotel rooms are equipped with healthy sleeping pillows and high-woven cotton bedding, hoping to provide you with the best sleeping experience. There is also a laundry room and a gym. We sincerely invite you to join Jinjiang Travel, where more exclusive business travel benefits are waiting for you. When you are satisfied with your stay, we are also sincerely happy. Your praise and your good comments deeply move us! I sincerely wish you a happy day!
Yingxiaofeng66
Deluxe 2-bed Room
Stayed in Aug 2022
Traveling with friends
1 review
10/10
Outstanding
Posted on Oct 29, 2022
NICE HOTEL
Response from Property: 能讓小主住的舒服開心 維也納國際酒店的寶寶們都很高興~當然啦~~我們一定不會驕傲會繼續努力,因為我們的目標遠不止於此~萬水千山總是情,多來幾次行不行。當您多體驗幾次就會發現我們還會帶給您更多的滿意和驚喜,歡迎再來哦~~
susan
Family-friendly Family Room
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on May 3, 2025
Facilities: Very new and good, with children's play equipment and smart Xiaodu
Sanitation: Clean and tidy
Environment: Large and comfortable room, moderately soft and hard bed, two pillow heights and materials to choose from
Service: Very good
Original TextTranslated by Google
Response from Property: Thank you for your good comments! Each of our waiters hopes to impress you with our warm service. The hotel rooms are equipped with large healthy sleeping pillows and high-woven pure cotton bedding. We hope to provide you with the best sleeping experience and are equipped with laundry rooms and gyms. We sincerely invite you to join Jinjiang Travel, and more business travel exclusive benefits are waiting for you to open, so that every night you spend in Xiaowei will be a wonderful memory!
Guest User
Deluxe Queen Room
Stayed in Mar 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 23, 2025
It's my first time in Shantou. The scenery and environment are good. It's very close to the railway station. The geographical location is superior. The hotel environment and service are very good. The front desk lady is very enthusiastic. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear, we are very happy to see your heartfelt review of Vienna International. We will continue to maintain this enthusiasm and sincere service to customers! The hotel rooms are equipped with healthy sleeping pillows and high-woven pure cotton bedding, hoping to provide you with the best sleep experience, as well as equipped with laundry and gym. We sincerely invite you to join Jinjiang Travel, and more business travel exclusive benefits are waiting for you. No matter where you go on your next trip, please take good care of yourself. Remember to come back often when you have time. Vienna International will always be your haven for rest. We look forward to your next stay. I wish you a happy life and smooth work!
Guest User
Business Queen Room
Stayed in Mar 2025
Business traveler
6 review
10/10
Outstanding
Posted on Apr 9, 2025
The hotel is very close to the high-speed railway station and provides pick-up service. It is convenient because you don't have to queue up to practice driving. The hotel is at the end of the downtown area. There are a lot of food downstairs and stalls at night. I come here just to eat. The beef restaurant next to it is good. I am generally satisfied with this hotel. It would be better if they could have rice rolls for breakfast.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your experience in such detail! We are glad to know that our location and pick-up service have brought you convenience. The surrounding food and night market can also make your journey more delicious. We will also share the beef restaurant you recommend with other guests! The suggestions on breakfast are very valuable. We have taken note and will seriously consider adding local specialties such as rice noodle rolls. We look forward to surprising you next time you come back! Thank you again for your recognition and wish you a pleasant journey and good luck! You are welcome to come back anytime~
Guest User
Business Queen Room
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 9, 2025
I used to stay in Vienna more often, and this is the first time I stay in this new version of Vienna. The decoration style is closer to modern, and the hotel has indoor parking and charging stations, so parking is safe and convenient. The hotel is very close to the East Coast. I recommend everyone to go to the East Coast Park at night. There are many food stalls on the coast. It is a very pleasant place.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Vienna International Hotel (5.0 Guangdong Shantou High-speed Railway Station East Square Branch) and sharing such a thoughtful review! 🎉 We are glad that you like our decoration style. Indoor parking lot and charging stations can bring you convenience, which is also the direction we have been working hard. We are even happier that you have discovered the treasure place near the hotel - East Coast Park! 🌊 We will definitely share the snacks you recommended with more guests for reference. We hope that every guest can enjoy the relaxation and beauty of this journey like you. We look forward to your coming back to experience it next time. Perhaps there will be more surprises waiting for you to discover! Wish you a pleasant journey and look forward to seeing you again! ✨