Starway Hotel (Shantou High-Speed Railway Station)

Starway Hotel (Shantou High-Speed Railway Station) Reviews

Starway Hotel (Shantou High-Speed Railway Station)

No. A6, the inner congestion section of Jinsha East Road, Longhu District, Shantou, Guangdong, ChinaSee Hotel Details
Starway Hotel (Shantou High-Speed Railway Station)
Starway Hotel (Shantou High-Speed Railway Station)Starway Hotel (Shantou High-Speed Railway Station)Starway Hotel (Shantou High-Speed Railway Station)
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Guest Reviews

9.5/10
Outstanding
609 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(609)
Positive reviews(595)
Reviews with photos/video(66)
Delicious breakfast(71)
Easy to get around(59)
Friendly front desk staff(57)
Classy environment(52)
Close to train station(47)
Large rooms(35)
Perfect for business trips(23)
Average sound insulation(16)
Negative reviews(14)
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Family
13 review
9.0/10
Great
Posted on Oct 24, 2024
Near to Shantou station. The seafood shop nearby is great and reasonably priced. Room is clean and aircon is great. Its a nice stay
Response from Property: 尊敬的客人您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為給每一位客人帶來不一樣的入住體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力,時刻準備着您隨時回來
Mesut Saritemur
Business Queen Room
Stayed in Aug 2023
Business traveler
20 review
10/10
Outstanding
Posted on Sep 30, 2023
Close to trains station, big rooms
Response from Property: 尊敬的顧客您好! 非常感謝您對我們酒店的支持, 我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的, 同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店! 真誠期待您的再次光臨!
Guest User
Superior Queen Room
Stayed in Jul 2022
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 8, 2022
All the staff was friendly and went the extra mile to make me feel at home as a foreigner within china. The room is exceptionally clean the room service staff was very polite and accommodating of me as a foreigner. The reception desk even help me to arrange a car to the high-speed rail station. The hotel is conveniently located and I will recommend a hotel to anyone seeking a comfortable state was friendly service.
Response from Property: Distinguished guest: Hello! Thank you very much for staying in our hotel and giving us such a high evaluation. Your satisfaction is our greatest motivation. Hey, I wish you all the best in China. I look forward to your visit again. I wish you a happy life ~
Guest User
Business Queen Room
Stayed in Mar 2023
Business traveler
18 review
10/10
Outstanding
Posted on May 12, 2023
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Response from Property: 尊敬的賓客: 很高興您在酒店和您的朋友們度過了一個美好的假期, 您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨!
Guest User
Queen Room
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Nov 18, 2024
The hotel is located near Shantou High-speed Railway Station, 6-7 minutes' walk away, with convenient transportation, comfortable and sanitary rooms, enthusiastic service staff, willing to provide all kinds of help, and the girl is very enthusiastic and worthy of praise!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Starway Shantou Hotel and giving us such a sincere review. It is our most sacred and great mission to provide customers with good enough service. Your satisfaction is the greatest encouragement to all our employees. I hope you can experience our better service when you stay again. Thank you again for your support and wish you a happy life!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Couple
7 review
10/10
Outstanding
Posted on Apr 7, 2025
This hotel is very close to the train station, and the transportation is very convenient. It takes more than ten minutes to walk from the hotel to the train station. The room is large, comfortable, clean and tidy. The front desk service is warm and thoughtful, and answers all questions. Most importantly, there are many buses outside the hotel, which is very convenient. Bus 105 can go to the small park and Nan'ao Island.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Starway Shantou Hotel and giving us such a sincere review. It is our most sacred and great mission to provide customers with good enough service. Your satisfaction is the greatest encouragement to all our employees. I hope you can experience our better service when you stay again. Thank you again for your support and wish you a happy life!
Guest User
Queen Room
Stayed in Dec 2024
Family
25 review
9.7/10
Amazing
Posted on Jan 23, 2025
I came to Shantou with my family to eat hot pot. I saw recommendations about several hot pot restaurants on Jinhong Highway on the Internet, so I chose this hotel. The hotel is very close to the high-speed rail station and Jinhong Highway, and there is free parking. It is a good choice for travelers who come by high-speed rail or by car.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Starway Shantou Hotel and giving us such a sincere review. It is our most sacred and great mission to provide customers with good enough service. Your satisfaction is the greatest encouragement to all our employees. I hope you can experience our better service when you stay again. Thank you again for your support and wish you a happy life!
Guest User
Queen Room
Stayed in Jun 2024
Business traveler
17 review
10/10
Outstanding
Posted on Jul 3, 2024
The hotel is located in Shanlong Lake District. The location is easy to find. It is only a 5-minute walk from Shantou High-speed Railway Station. You don't have to go far to eat. Downstairs of the hotel is Chaoshan specialty beef hotpot, which simply satisfies my hotpot needs. There are both Chinese and Western breakfasts. There are also various multi-functional conference halls on the second floor. The equipment is very complete. The front desk service is responsive, very enthusiastic and considerate. The room needs two bottles of water and it was delivered in one minute. It is very efficient.
Original TextTranslated by Google
Response from Property: Hotel reply: Dear guest: Thank you for choosing Starway Shantou Hotel and giving us such a sincere review. It is our most sacred and great mission to provide customers with good enough service. Your satisfaction is the greatest encouragement to all our employees. I hope you can experience our better service when you stay again. Thank you again for your support and wish you a happy life!
Guest User
Business Queen Room
Stayed in Jan 2024
Family
23 review
2.0/10
Posted on Feb 13, 2024
For a hotel that is so bad that it cannot be worse, if you can choose to give it 0 points, you will never give it 1 point. 1. Noise. At night, the entire building was filled with the rumble of the exhaust fan, which was so loud that it seriously affected my ability to sleep. 2. Most of the windows in the hotel are covered with frosted cellophane paper, so you can't see outside. It feels very evil and like a ghost house. 3. Management chaos. I booked and paid online for a business king room, but what I was actually given was a superior king room two levels below. 4. Unprofessional and poor quality. After the room allocation issue arose, the front desk clerk persisted in a dishonest and deceptive attitude. First of all, I did not admit that the room types were divided into high-end and business. After I presented the evidence, I changed my mind that my room was a business king room. I again took out the photos from the hotel's official website to compare, and then admitted the mistake, but continued to refund the price difference. Dishonest. During the Spring Festival, the room price difference was huge, but they only refunded the usual room price difference. And when communicating with their leaders and the platform, they sneaked into the room and hid in the room. It was very unprofessional and dishonest. It was a veritable black shop.
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you for your thoughtful review. We will report your issue with the exhaust fan to the relevant hotel departments. When you checked in, the front desk guy informed you that the windows were covered with privacy films. The next day, you went to the front desk to tell us that you were staying. The room type is different from what you booked. The lady at the front desk explained it to you and did not deny that it was not a business king bed. We also have related pictures of the room type on the Internet, and we are not deceiving you in the slightest; because the room is relatively tight during the Spring Festival, there is no room type. We will change the room for you. This method is to give you another discount. It is an adjustment plan if you are not satisfied with our stay. Your room type has not been changed at all when you check in normally. We also thank you very much for providing us with these valuable things. opinions. We hope to invite you to experience it again in the near future and provide you with better service.
Alan Sung Kai Wing
Stayed in Jun 2023
Traveling with friends
53 review
8.0/10
Very Good
Posted on Jul 15, 2023
The Kyriad Hotel is within a 5-minute drive from Shantou Station. The hotel is newly opened in 2022. It is very clean overall. The breakfast is good. If it is cost-effective, it must be right. It is recommended. It takes 15 minutes to walk from the hotel. There is a delicious food line , Nanshan Road, there are 20 dozen barbecue oysters, and authentic Xinqiang Kao lamb skewers. It tastes good and will definitely go again next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Kyriad Shantou High Speed ​​Railway Station East Square and giving such a high evaluation. It is our most sacred and great mission to provide customers with good enough service. The hotel provides customers with rich breakfast, Personalized services such as Ganquan drop-off, and newly added audio-visual double room, exclusive chess and card double room, gymnasium, etc., welcome you to go home and experience check-in, thank you again for your support to the hotel, Kyriad Hotel Shantou High-speed Railway Station East Square Branch All staff look forward to your coming again.
Guest User
Suite
Stayed in Jul 2023
Couple
1 review
5.5/10
Posted on Aug 20, 2023
After leaving the store, the staff randomly added the WeChat of the customer's reserved phone number, and then still asked for good reviews. This is how personal privacy is leaked.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! It is a great honor that you choose to stay at Kyriad Shantou High-speed Railway Station East Square, and I am sorry to cause you trouble. In order to continuously improve the service, the hotel understands the real experience of customers, so that the hotel can improve and perfect the customer service, so The return visit system was set up, but I did not expect to cause you a misunderstanding. Because the employee’s language expression is inappropriate, of course, it is also the negligence of our management. We will immediately rectify and strengthen staff training. I hope you understand and sincere again I apologize to you and wish you a happy life!
Yigeteliduxingshidemiaojiang
Superior Queen Room
Stayed in Jul 2023
Solo traveler
45 review
10/10
Outstanding
Posted on Aug 12, 2023
A chain store with high cost performance, the pillows are very comfortable. The breakfast is also very rich. The room is relatively new. It is closer to the high-speed rail station and farther away from the old city. The food at the Wuji beef shop next to it is delicious.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Kyriad Shantou High Speed ​​Railway Station East Square and giving such a high evaluation. It is our most sacred and great mission to provide customers with good enough service. The hotel provides customers with rich breakfast, Personalized services such as Ganquan drop-off, and newly added audio-visual double room, exclusive chess and card double room, gym, etc., welcome you to go home and experience staying, thank you again for your support to the hotel, Kyriad Hotel Shantou High-speed Railway Station East Square Branch All staff look forward to your coming again.
Guest User
Stayed in Jul 2023
Family
8 review
6.0/10
Posted on Aug 10, 2023
This is the second time I stayed at a hotel of this brand. It was not as good as the one in Nanshan, and the hotel room was not packed by five o'clock. I hope to improve!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Kyriad Shantou High-speed Railway Station East Square. It is very regrettable that I failed to bring you a perfect check-in experience and affected your mood. I would like to express my sincere apologies to you again. Your check-in habits have been firmly established. Keep in mind that next time you come here, we will arrange a room for you in advance. We will actively improve and bring you a better check-in experience in the future. Kyriad Hotel sincerely looks forward to your stay again. Your suggestions, we will all Think carefully, thank you for your support, we will continue to improve and strive to do better, welcome your valuable opinions at any time, I wish you a happy life~
Anonymous User
Superior 2-bed Room
Stayed in Dec 2022
Family
10 review
7.5/10
Posted on Jan 27, 2023
Overall, it's okay, but the price is on the high side during the Spring Festival, one thousand one night, if it's one thousand yuan, it might not be worth it. The smell in the bathroom is still a bit big. It is recommended that the hotel check the installation of the toilet. The service at the front desk is good, and the people waiting in the lobby even offered to pour water. The breakfast noodle guy had a bad attitude early in the morning. It seemed like he couldn’t hear the noodles and fried eggs. He didn’t know if he couldn’t understand Mandarin. He had to tell another girl next to him, and she would translate it to this guy before he was willing to start. cook noodles.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at the Kyriad High Speed ​​Railway Station East Square. We regret your experience during your stay at the hotel. We will rectify this matter, and hope that you will not be disappointed with us because of this matter, give us a chance to rectify, look forward to your visit again, we will continue to work hard, and wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in May 2023
Traveling with friends
2 review
9.0/10
Great
Posted on Jun 26, 2023
Everything is good except noisy at night There are free earplugs at the front desk and a pick-up service. There is also a canteen downstairs with normal prices.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for sharing your experience of staying with us and providing valuable comments and suggestions to our work! We have made improvements in time, but this time we failed to leave you with a perfect memory, and we look forward to making up for it all next time (give us a chance!) We are working hard, and we look forward to your witness! wish all the best!