Bihaiwan Hotel (Shantou Xiaogongyuan Seaside Corridor) Guest Reviews
4.4/5
722 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(722)
Positive reviews(684)
Reviews with photos/video(267)
Nice sea view(169)
Convenient location(118)
Friendly front desk staff(45)
Convenient parking(32)
Average sound insulation(29)
Close to beach(13)
Easy to call taxis(6)
Negative reviews(38)
Anonymous User
Queen Room With Sea View
Stayed in Nov 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jan 16, 2025
Good service. Beautiful sea view. Hope can provide breakfast in the future.
Response from Property: 親愛的客官您好,非常感謝您對酒店的支持,沒有得到您的好評,我們心裏還是有點點的失落,酒店還有做的不到位的地方,我們會採納您的建議,後期進行全面整改,努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Davies / Singapore
Queen Room With Sea View
Stayed in Aug 2024
Couples
7 review
2.7/5
Posted on Sep 11, 2024
Good view but dirty & filthy lift without proper cleaning which is u fit for a hotel with such high room rates. Awaken daily by renovation noise early morning at 9am and road blockage as a result of construction road work.
Response from Property: Dear customer, hello! First of all, the hotel sincerely apologizes for your dissatisfaction during your stay. We have posted information on recent road construction and decoration on Ctrip, which is displayed in the "Must Read" section of your booking and payment interface. We clean the elevator and public areas every day, but because other tenants downstairs have decoration situations, some decoration workers may bring powder on their bodies when taking the elevator. You may have just entered the elevator at this time, but we apologize for any inconvenience caused. If you have any problems, the hotel is willing to solve them for you, provided that you can appeal at the front desk. Wishing you a pleasant journey.
Guest User
2-bed Room With Sea View
Stayed in Dec 2024
Couples
4 review
3.5/5
Posted on Jan 10, 2025
Hotel occupies 4 stories of a mixed use building. It looks like a temporary hotel as there are construction works of another hotel or the same hotel going on within the same building. As the builders use the same 2 lifts serving the building, the lifts are very dirty and dusty as a result. There’s also no access control to the 4 hotel floors which means any outsider could enter the “hotel” corridors. Aside from this, the room was comfortable enough. The beds, pillows and sheets were new and comfortable. The room also overlooked the 内湾 river. For the price, however, it was disappointing that the room wasn’t equipped with a mini fridge, a rack for luggage, and adequate hooks for clothes. Many other budget hotels are better equipped.
Response from Property: 親愛的客官您好,非常感謝您對酒店的支持,沒有得到您的好評,我們心裏還是有點點的失落,酒店還有做的不到位的地方,我們會採納您的建議,後期進行全面整改,努力做到更好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
ChanKitty
2-bed Room With City View
Stayed in Nov 2023
Family
2 review
3.5/5
Posted on Dec 8, 2023
Reasonable price
Response from Property: 您好! 非常感謝您對酒店的支持和各方面的認可, 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Guest User
Guestroom - City-View (Double Bed)
Stayed in Nov 2024
Solo travelers
4 review
4.5/5
Great
Posted on Dec 9, 2024
Good service from staff.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
peterKwan
Queen Room With Sea View
Stayed in Sep 2023
Travel with friends
12 review
4.0/5
Very Good
Posted on Oct 26, 2023
good and scenic, good sea view, transportation and food restaurant ,
Response from Property: 尊敬的賓客: 您好! 非常感謝您對酒店的支持和各方面的認可, 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Bringing children to Chaoshan for the first time, we stayed in this hotel on the fourth day of the ***** New Year🏨 for two nights. The hotel is in a very good location and very clean. More importantly, the hotel lady is very warm and friendly. Seeing that we are two adults and two children, she helped us apply for a free room upgrade within her ability and authority. Thank you very much. I left my phone in the room before leaving. She contacted me as soon as possible and helped me patiently and enthusiastically. I was really touched! Sincerely recommend this hotel, stay at ease and have fun. Everyone who comes to Chaoshan, wall recommendation👍👍👍
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are glad that you have chosen to stay at Bihaiwan Hotel. We are very happy to see your praise! The hotel is located in the best sea view area of Shantou. Shantou has the bustle of the city, the capital of food, and the humanities. Bihaiwan, this warm little home, has always hoped to use its own caring and warmth to become the home away from home in your heart. We look forward to your next return home!
Guest User
Queen Room With Sea View
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The environment is great, the view of the sea is first-class, there is a bay promenade downstairs where you can stroll along the beach, enjoy the sea breeze and watch the night view. There are many shared electric bikes downstairs, and you can reach the small park in about 20 minutes by bike. It is very convenient
Original TextTranslated by Google
Response from Property: Dear guests, thank you for entrusting your rest time to our hotel among many choices. Every word of your praise is like the warm sunshine in spring, warming the hearts of everyone in our team. If you give me a peach, I will repay you with a heart of love. We will continue to serve you attentively as always, and look forward to creating a warm and comfortable harbor for you again in the future.
Nahanaji
Queen Room With Sea View
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 30, 2025
The hotel is in a great location, not far from a small park. The room has a good view of the river, and you can see Binjiang Avenue. If you get up early, you can also see the sunrise. The hotel staff is friendly and greets you when you enter and leave.
Original TextTranslated by Google
Response from Property: Dear guests, your affirmation is our most precious gift. We will cherish this trust with all our heart, constantly improve ourselves, and provide you with more considerate and thoughtful services. Like the wind sneaking into the night, moistening things silently, I wish your life to be filled with sweetness and warmth!
Guest User
2-bed Room With City View
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 28, 2025
The room was very good👍The only drawback was the poor soundproofing, which was fixed after the front desk reminded the neighbor. In addition, the hotel is small, and I didn't even notice it when I got there by taxi. I called the front desk and found out that it shared a building with another hotel.
Original TextTranslated by Google
Response from Property: Your praise, like the bright stars, illuminates our way forward. Every word of praise is the driving force for our continuous progress. We will turn this affirmation into practical actions and serve every guest with heart. We look forward to your visit again and sharing a good time with you!
Anonymous User
Cloud Dream Family Sea-View Room (First-line Sea-view + Magnificent Waves)
Stayed in Dec 2024
Family
17 review
4.8/5
Amazing
Posted on Jan 26, 2025
The room has a sea view, just like the pictures. The bedding is comfortable, the cleaning is in place, the overall cleanliness is very good, and the service attitude is very good. It is not far from various attractions, and there are breakfast options nearby. Overall, it is a satisfactory stay.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for entrusting your rest time to our hotel among many choices. Every word of your praise is like the warm sunshine in spring, warming the hearts of everyone in our team. If you give me a peach, I will repay you with a heart of love. We will continue to serve you attentively as always, and look forward to creating a warm and comfortable harbor for you again in the future.
be-better
2-bed Room With City View
Stayed in Dec 2024
Family
16 review
3.7/5
Posted on Jan 26, 2025
I wanted to book the Wyndham next door, but there were no rooms, so I booked this one. Overall, it's not bad. It's very close to the small park, and it only takes 10 minutes to drive there. There is a vegetable market behind the hotel, and the lion head goose sold there is delicious. It's also cheaper than the commercial area. You can also go to eat local chicken hot pot.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your praise. There are still some shortcomings in the hotel. We will adopt your suggestions, carry out comprehensive rectification in the future, and strive to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit!
Yilisuobaiji
Queen Room With Sea View
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 24, 2025
Very good, you can see the sea view, plenty of sunshine, big windows, TV can cast screen, good hygiene, and afternoon tea☕️Because Guangdong is too warm compared to the north, the hotel also thoughtfully prepared plastic bags for us to carry our down jackets when we left. As soon as I entered the hotel, I was given a guide to the surrounding area, which was very comprehensive. I also went to Nan'ao Island. Thanks to the hotel for free parking🅿️Thank you very much😊It's very convenient to go anywhere around
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您在眾多選擇中,將您的休息時光託付給了我們酒店。您的每一句稱讚,都如同春日裏的暖陽,温暖着我們團隊每一個人的心田。投我以木桃,報之心瓊瑤,我們會一如既往地用心服務,期待在未來的日子裏,能再次為您打造温馨舒適的港灣。
zwj728
Queen Room With Sea View
Stayed in Dec 2024
Family
39 review
5.0/5
Outstanding
Posted on Jan 17, 2025
The hotel's surroundings are very elegant, and the lobby is simply and warmly decorated. The service staff is enthusiastic and responsive. The room is clean and tidy, and the bedding is comfortable. The food is rich and delicious. The price-performance ratio is very high, and it is a very good choice for travel accommodation. It is not far from the hotel to the surrounding attractions. I will patronize it next time
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your affirmation! As Alexandre Dumas wrote in The Count of Monte Cristo: All human wisdom is contained in these four words: "wait" and "hope"! We look forward to your visit again. Best wishes!