5-Star Hotels in Harbin

Nice hotel and close to everything! Staff are very attentive and take good care of us. Miss Air assisted us very well during breakfast. Mr. Max and Mr. Neil at the reception helped us a lot with directions and communications with taxi drivers. Staff here don't speak English well, but they have their ways to communicate with us well, where we see very helpful and appreciated. If we visit Harbin again, we will definitely stay here again for sure! Nice hotel, nice staff, good location, fantastic breakfast, and reasonable price.

Pros:  Very helpful reception staff. Especially Yuyue and Jiaqi. It is not 100% certain that my spelling is correct since they do not speak English (along with the rest of the staff at this 5 star hotel in a city of more than 10 million people). Comfortable beds and decent pillows. Clean bathrooms. We had a free upgrade - see Cons! Cons: ”Non-smoking” room is a joke. The guests DO smoke everywhere. There are a lot of fabrics used in the rooms for the decoration, and smoke penetrates them to a great extent. In order to find a room with decent air quality, we had to change our rooms twice. See Pros! There was only a very limited selection of biscuits and fruits available for the advertised ”luxurious afternoon tea.”.

All staffs are so helpful and friendly especially Miss Gao is super good. We love the cleanliness of the hotel. The size of the room is good enough. Location is next to Zhongyang Street on 1 min walking. You can have unlimited afternoon tea when you stay here. Thats the bonus point! Breakfast are super delicious!

The hotel’s location is excellent, with Subway Line 2 right outside, making it easy to reach Snow and Ice World, Central Street, and other attractions. The breakfast was decent and very convenient, especially in the extreme cold when going out for food would have been tiring. The room was comfortable enough for a good rest, and the lobby had a grand and impressive design. Overall, a great choice for a stay, especially for those visiting in winter!

Overall this is one of the best hotels i have stayed in. Rich cultural history and uniqueness. I shall put the negative part first before I put the positives at the end. Cleanliness I marked down because someone before me put flowers into the bathtub and there were random roses petals coming out of the knob that controlled the drainage of the bath tub. There were stains on the bathtub too. Location I put 5 but actually I would rate it 4.5. The street that the hotel is on is extremely crowded and jam in the late mornings to night. It is highly likely that you will be dropped off near the entrance of the street and need to walk in if you cab. We decided to use public transport and walk in instead on the second time we came to the hotel. But early in the morning it was relatively empty and the cab could come in to pick us up. It is very near the walking streets / zhong yang jie. There was an event literally outside our hotel area. Got a chimney bread plus ice cream on the same street as the hotel but is diagonally on the opposite right. This booking is for a lower tired room. But when we went there we were offered discounted upgrades. Not free but at least it wasn't the price stated. We upgraded to the highest tier, a suite with dedicated sitting area and bathtub. Celebrated my birthday here. They prepared a cake. It was delicious 😋 Many costumes to try but most were too big. For reference i am 152cm 48kg. I managed to find a blue and white costume with a matching hat that was more fitting so I could wear it out of the hotel room to take photos in the reception area. The toilet staircase, the chairs in the reception, outside the elevator, a backyard and the restaurant are nice places for photo taking. The ancient elevator closes at 5pm. I am not sure when it opens. The restaurant had a promotion on dianping or douyin. Recommended for 4 people. But portions are typically huge and if only 2 people come likely to waste. We met another couple on our trip and we decided to share. Non hotel guests can eat in the restaurant too. Just before we left, we had a door gift too^^

The hotel does very little to communicate and fully explain in detail to their guests when they check in, we did not know that the hotel was offering dinner to their to its guest on the day of our arrival, we had to ask around, and in so doing it seemed as though we where trying to get crush for a free dinner, the package we booked for had an executive lounge happy hour and light dinner, we had to prove ourselves that we had booked and paid for a package deal. The hotel really needs to improve on their service and alert their guests on what is happening in the hotel so as to avoid embarrassing and unnecessary confusion. The room was clean, but the amenities offered are not up to par. The air conditioner was not making the room cool enough. The room was hot, and the air was tight. The food was good and we were satisfied, this was the best part for my family and I, we where actually skeptical thinking that it's going to be all Chinese but surprisingly we ate more than we anticipated for. The hotel is a good hotel. Would i recommend someone to go and stay there? Yes! But they need to seriously improve on communication and overall service towards their guests, especially foreign guests who want to try out Chinese cuisines, you need to raise the bar and look for service providers who are bilingual so as to facilitate a good service. And please add more pastry recipes to your menu 😋

Harbin Central Street Meilunmeihuan Hotel: A 24-hour stay experience where you are pampered by details. I stayed in the core area of ​​Central Street for one night, but I was deeply attracted by the ”detail control” operation of this hotel from the guest room to the public area. I thought I was just sleeping, but I really felt the warmth of ”being taken seriously”. The moment I opened the door of the superior king-size bed room, I felt a sense of ”security” - the bedding was as smooth as if it had just been ironed, and there was no dust on the edge of the mattress when I touched it casually. The floor reflected the warm light outside the window, and even the gaps at the head of the bed and the air-conditioning outlets were as fresh as if they had been ”checked with a magnifying glass”. The bathroom is separated into dry and wet areas, the glass partition is so transparent that it can be used as a mirror, the anti-slip mat is clean as new, and the smart toilet is illuminated. Room service: Mixing ”sense of proportion” and ”warmth”, the room attendants are particularly considerate, asking about needs in a gentle voice, and are enthusiastic and thoughtful. 24-hour gym: small but complete, with treadmills, dumbbells, yoga mats Self-service laundry: very friendly to short-distance travelers! Free use Children's room: a ”holy land of liberation” for families with children! Cartoon floor mats, mini slides, disinfected Lego and picture books When I left the hotel, I found that ”spotless” is not just a slogan, but an obsession that every corner is taken seriously. This hotel has made ”service” into a warm interaction, which makes people think when they leave: next time I come to Central Avenue, I will stay here.

Location: The hotel is conveniently located 3 mins walk from Central Street, making it easy to explore the heart of Harbin. There are plenty of shops and restaurants nearby. However, note that the road is one-way, which can result in a longer taxi ride. Room: My room was clean and well-maintained, with a comfortable bed. I appreciated the complimentary fruit, milk, and mini souvenirs provided upon arrival. Service: The staff were friendly and always ready to assist with any requests, even in the middle of the night. I am very grateful for their help, especially at 3 AM.

The hotel is located just 150 meter far from the walking street. We are not happy with the room we stayed. During booking, we found that the room has a window. We then understand that there should be a view to be seen. The view is completly blocked by other big building which is located just 2 meter far from windows. The hotel should clearly indicate that. As foreigner, we need 3G 5G signal to connect to google facebook youtube using international sim. Unfortunately, rhe signal is very poor. Wifi is ok. Using wifi, google is blocked in China. We not happy with the room. Not recomend for foreigner.

Everything about this stay was amazing for our first time in Harbin. To begin, the people were so warm and friendly - from the doorman, the front desk and the manager in charge (shoutout to Ms Jojo!!). The check-in was smooth and we were promptly brought up to our room which was all prepped and all warmed up which was a pleasant surprise! (P.S. we were in Beijing Con*** and the room was cold AF when we checked-in there.) Little things like these were well-thought out by Jojo and her team that made it feel like we were staying with family. The room was very modern and clean and there was a Japanese toilet with heated seat and bidet functions! I am very particular about toilets so I was very, very pleased about the cleanliness and modern layout in the toilet. I wish I’d taken photos of the room to show you exactly what it looks like as a tourist but you can rely on the hotel photos because it truly looks like those photos. Another selling point of this hotel is the location - it’s really convenient to get to all the tourist spots. In fact, my elderly mum and I ended up taking the public transport to places by the 2nd day because it was easy to do so and the bus stops are just down the street from the hotel. As a first-timer in China, I loved this location even more because in the same block, there’s a couple of Chinese eateries for us to choose from. Also, there’s a neighbourhood mall that’s only 10 steps away from the hotel door, that has a supermarket - perfect for buying all the snacks and souvenirs before flying home. Thank you so much to everyone at this hotel - you’ve made my mum and I’s first trip to China and Harbin even more memorable with your warm hospitality!