Hilton Shanghai Fengxian Qiansheng

Hilton Shanghai Fengxian Qiansheng Reviews

Hilton Shanghai Fengxian Qiansheng

No.818 Rongqin Road, Fengxian District, Shanghai, ChinaSee Hotel Details
Hilton Shanghai Fengxian Qiansheng
Hilton Shanghai Fengxian QianshengHilton Shanghai Fengxian QianshengHilton Shanghai Fengxian Qiansheng
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Guest Reviews

9.2/10
Very Good
1916 review
Verified reviews
Location9.4
Amenities9.1
Service9.1
Cleanliness9.3
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All reviews(1916)
Positive reviews(1867)
Reviews with photos/video(859)
Clean pool(351)
Great swimming pool(351)
Perfect for kids(341)
Family activities available(114)
Has play area for children(55)
Secluded lake view(49)
Excellent afternoon tea(26)
Negative reviews(49)
Faylaura
King Executive Room With Lounge Access
Stayed in Jul 2025
Couple
21 review
10/10
Outstanding
Posted on Aug 7, 2025
Great hotel with great facilities! Emily Fan was super helpful and made our stay very easy to navigate!
Response from Property: 尊敬的賓客,看到您用 “很棒的酒店,設施一流” 來評價我們,真的太開心了!能為您提供優質的硬件體驗,是我們打造舒適旅程的基礎,這份認可讓我們更有動力去維護好每一處設施細節。尤其要感謝您特別提到 Emily Fan“非常熱情,讓入住體驗非常輕鬆”—— 她的真誠與專業,正是酒店服務裏最動人的部分。我們已經第一時間把您的讚美轉達給她,相信這份肯定會讓她在服務中始終保這份熱忱,也會激勵整個團隊以更貼心的態度對待每一位客人。能讓您帶着輕鬆的心情結束入住,是我們最大的心願。期待下次還能為您和家人提供同樣出色的體驗,讓 Emily 的熱情和酒店的一流設施,繼續成為您旅途裏的美好回憶。祝您生活愉快,萬事順意!
Assaf
King Guest Room
Stayed in Jul 2025
Family
39 review
10/10
Outstanding
Posted on Aug 16, 2025
Our stay at this hotel was very comfortable and pleasant. The pools were great, a nice place to relax. Breakfast offered a good variety and we enjoyed it very much. The staff were very helpful throughout our stay. I especially want to thank Tian, who was exceptionally kind and attentive. She made sure everything was taken care of for us.
Response from Property: 尊敬的賓客,非常感謝您分享這次舒適愉快的入住體驗!能讓您在酒店感受到放鬆與滿意,是我們最珍視的成果。您認可的 “泳池很棒”“早餐種類豐富”,是我們為提升入住幸福感的核心努力 —— 希望泳池能成為您卸下疲憊的角落,多樣的早餐能滿足味蕾期待;而 “工作人員樂於助人”,更是酒店服務初心的體現,尤其要感謝您特別表揚 Tian!她的 “友善周到” 與 “確保一切安排妥當”,讓服務更有温度,我們已第一時間將您的感謝轉達給她,這份認可會成為她繼續傳遞温暖的動力。我們會繼續保持這份品質與服務,期待下次您再來時,依舊能在泳池邊放鬆、在早餐中收穫愉悦,享受同樣舒心的時光~
Guest User
King Accessible Room
Stayed in Mar 2025
Business traveler
1 review
6.5/10
Posted on Apr 21, 2025
BED BUGS!!! This was the second time I stayed at the hotel. Last time, I found a bed bug and immediately requested a different room. This time, I didn’t check and got bitten almost 20 times all over my upper body. WILL NEVER STAY AT THIS HOTEL!!
Response from Property: Dear Guest,Thank you for taking the precious time to share your valuable opinions with us. We are sorry to see that you are disappointed with your stay at the hotel.We will share your feedback with the relevant hotel team to ensure that the necessary guidelines are in place and prevent the problem from happening again.SincerelyHilton Shanghai Fengxian
Yulee0715
Twin Guest Room
Stayed in Sep 2024
Couple
12 review
9.0/10
Great
Posted on Oct 7, 2024
We thoroughly enjoyed our stay at Shanghai Hilton Fengxian Qiansheng and loved the outdoor swimming pool, the dinner buffet, spacious bedroom, private balcony, and lovely staff especially the housekeeper!Unfortunately, the breakfast buffet was chaotic so we ended up forfeiting our 2 free breakfasts. The location is a quite far but it made us feel like we were away from the hustle and bustle of the city life! Definitely will be back again and book the room with private mini pool!
Response from Property: Dear Guest,Thank you for choosing Hilton Shanghai Fengxian for your trip and for taking the time to share your experience at our hotel with the Tripadvisor community.Thank you for sharing your valuable comments on Hilton Shanghai Fengxian Hotel with us here and share your valuable comments with us. We are glad to know that you have enjoyed your stay with us. Meanwhile, we are sorry that the restaurant did not meet your requirements. We value the service of every customer and will provide feedback and improvements based on your suggestions. It is your suggestion that pushes us forward.Warm regards,Hilton Shanghai Fengxian
Anonymous User
Queen Room With Lake View
Stayed in Sep 2024
Family
5 review
7.5/10
Posted on Oct 3, 2024
Excellent service, they are quick to respond and very helpful. We changed to a villa coz we have a dog with us. The room that we stayed though had a really strong smell that triggered sinuses, they gave us a machine but it did not help at all. We have to open the sliding door the whole time to minimize the smell and to have air circulation. Few cobwebs and some bugs in the room, a thorough cleaning will solve this issue. The location is perfect if you want to get away from the city center and have a great relaxing time with the family. Awesome facilities! We enjoyed the outdoor pool so much and the green field for your fur baby to walk around. Very thoughtful service if you have a fur baby with you, they provide a bed, blanket and some toys, and accessible poop bags everywhere 🐶. A great place to stay and have a relaxing time with the family.
Response from Property: Dear guest,Thank you for choosing to stay at Hilton Shanghai Fengxian and sharing your comments with us.We have conveyed your comments to the hotel team members in the first time, we cherish every customer's stay experience in our hotel, to bring you a good service experience is our service purpose and priority, sincerely look forward to your visit again!Warm greetings,Hilton Shanghai Fengxian Hotel
Iana en Sh
King Guest Room
Stayed in Jul 2024
Couple
41 review
10/10
Outstanding
Posted on Aug 18, 2024
Great place for a getaway with a pool, amazing rooms, nice gym, good breakfast and dinners buffet and attentive staff. It was a pleasure to stay a weekend here and definitely coming back.
Response from Property: Dear Guest,Thank you very much for choosing to stay at Hilton Shanghai Fengxian and sharing your great comment with us.We have conveyed your praise to the hotel team members at the first time, we cherish every customer experience to stay in our hotel, to bring you a good service experience is our service purpose and priority, sincerely look forward to your visit again!Warm regards,Hilton Shanghai Fengxian
KathrinH
King Accessible Room
Stayed in Dec 2024
Business traveler
37 review
8.5/10
Very Good
Posted on Jan 17, 2025
I recently stayed at this Hilton hotel and had an overall pleasant experience. The hotel itself is stunning, with modern decor and immaculate rooms that offer both comfort and style. The amenities are top-notch, and the staff were friendly and accommodating, making sure all my needs were met during my stay. The location is quiet and close to the airport. However, there was one downside to my visit – my neighbors. Unfortunately, the walls seemed a bit thin, and I could hear a lot of noise from the adjacent room, which disrupted my sleep at 4:30 am in the morning. It wasn’t a dealbreaker, but it did affect the overall tranquility of my stay.
Response from Property: Dear Guest,Thank you very much for choosing to stay at Hilton Shanghai Fengxian and sharing your great comment with us.We cherish every customer experience to stay in our hotel, to bring you a good service experience is our service purpose and priority, sincerely look forward to your visit again!Warm regards,Hilton Shanghai Fengxian
Don Ivancho
Hilton Superior Room - Near Pool (Double Bed)
Stayed in Jun 2024
Family
7 review
9.5/10
Amazing
Posted on Jul 28, 2024
Good service, a place to forget about life and enjoy a good life weekend.
Response from Property: Dear Guest,Thank you very much for choosing to stay at Hilton Shanghai Fengxian and sharing your great comment with us.We have conveyed your praise to the hotel team members at the first time, we cherish every customer experience to stay in our hotel, to bring you a good service experience is our service purpose and priority, sincerely look forward to your visit again!Warm regards,Hilton Shanghai Fengxian
Guest User
King Guest Room
Stayed in Jul 2024
Family
1 review
6.0/10
Posted on Aug 26, 2024
The staff is unable to communicate in English language. The outdoors pool close at 7pm. The menu of the western restaurant is poor.
Response from Property: Dear Guest,Thank you for sharing your comments about Hilton Shanghai Fengxian here with us and for taking the time to share your valuable comment with us. We regret did not meet your requirements. We attach great importance to the service of every customer and will provide feedback and improvement based on your suggestions. It is your suggestions that drive our progress.We look forward to welcoming you back and look forward to making your next even better!Warm regards,Hilton Shanghai Fengxian
JamesYYY
King Guest Room
Stayed in Sep 2024
Traveling with friends
3 review
9.0/10
Great
Posted on Oct 14, 2024
Overall is good. Nice hotel and facilities are good
Response from Property: Dear Guest,Thank you very much for choosing to stay at Hilton Shanghai Fengxian and sharing your great comment with us.We have conveyed your praise to the hotel team members at the first time, we cherish every customer experience to stay in our hotel, to bring you a good service experience is our service purpose and priority, sincerely look forward to your visit again!Warm regards,Hilton Shanghai Fengxian
LAWYONEGILAD
King Guest Room
Stayed in Jan 2024
Business traveler
5 review
10/10
Outstanding
Posted on Mar 5, 2024
The Hilton Fengxiang Shanghai emerges as a breathtaking oasis, gracefully nestled within a picturesque countryside adorned with lakes and bridges, crafting a nearly magical ambiance. The hotel's architecture is inviting, boasting a sparkling cleanliness that extends from its wide entrance to the expansive and supremely comfortable rooms. However, it primarily caters to a Chinese clientele, evidenced by the significant language barrier as almost none of the staff speak English. This aspect may challenge guests hoping to explore the surroundings, given the hotel's seclusion and the necessity to commute by taxi to the nearest town or further to central Shanghai, the train station, and the airport. The dining experience, while offering a rich and fresh breakfast tailored more towards local tastes, reveals operational surprises during dinner times at its three restaurants, where the staff often seem unprepared for guests, resulting in lengthy waits for meals. Despite these hiccups, the food quality remains high throughout the stay. The hotel's serene environment, often quiet during the week, provides an ideal setting for relaxation, mindfulness, and sensory enjoyment. Yet, the atmosphere shifts dramatically during events like weekend seminars when the hotel fills to capacity. For visitors engaged with the nearby industrial zone, the Hilton Fengxiang Shanghai offers an excellent retreat for evening relaxation and morning meetings. Nevertheless, Western tourists seeking a vacation spot may find the hotel less accommodating unless they speak Chinese or have a specific reason for their stay, prompting them to reconsider their choice.
Response from Property: Dear Guest,We appreciate your review of your recent experience at our hotel. we are very sorry that you had a disappointing experience with us since the language barrier and we have addressed these issues with our management team. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. To ensure that our guest experience remains at the level we expect, we will undertake additional training exercises to improve our service delivery in this important area. The next time you are in Shanghai, we hope you will return to our hotel so we can deliver the unparalleled service experience you deserve. Thank you once again for your comments.Regards,Hilton Shanghai Fengxian
Albert
King Deluxe Room
Stayed in Sep 2023
Family
2 review
9.0/10
Great
Posted on Oct 29, 2023
The hotel is great, if it’s not busy. We went when it was busy and unfortunately the guests in the hotel ruined the experience.
Response from Property: Dear Guest,Thank you for taking time to share feedback with us, we are sorry to read that you are disappointed with your stay.The feedback has been shared with hotel team to prevent similar issues in the future. Again, thank you and have a nice day.Sincerely,
Aline Franco - BR living in SH
King Deluxe Room
Stayed in Aug 2023
Couple
9 review
7.0/10
Posted on Sep 28, 2023
The hotel and room structure is quite good, the only bad point is that the outside pool was closed (apparently is not exactly part of the hotel the outside part, like a concession).
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Shanghai Fengxian and sharing your comments with us.I'm glad to know you're enjoying your stay here. The outdoor swimming pool of the hotel is open seasonally, and I hope you can pay more attention to it later. We look forward to welcoming you back and creating more great memories on your next visit.Warm greetings,Hilton Shanghai Fengxian Hotel
Hae Sang
Twin Executive Room With Lounge Access
Stayed in Nov 2022
Family
48 review
10/10
Outstanding
Posted on Jan 1, 2023
Great view and service for us to celebrate the new year. Whole family members enjoyed the last day of 2022 and the first day of 2023 well. The service of front desk staffs were awesome also
Response from Property: Dear guest, thank you very much for choosing to stay at Hilton Shanghai Fengxian and had a nice journey with us during the New Year. We are very glad to see you recognized our warm and hospitality service where Hilton always provides, looking forward to seeing you again and wish you a Happy New Year!
Guest User
Hape Train Track Theme Twin Room
Stayed in Aug 2025
Family
7 review
9.0/10
Great
Posted on Sep 15, 2025
The hotel environment is generally good, suitable for parents and children to take a walk. The Hape track theme room is very attractive to children. They can play by themselves for an entire afternoon. It is perfect for lying down and taking a walk. The room hygiene is average, and the toys are a bit dusty. The hotel is also located in a remote area, so many takeouts do not deliver.
Original TextTranslated by Google
6/7