Donghu Hotel Shanghai Reviews

Response from Property: Dear guest, we are honored to thank you for your high rating of our hotel. Your affirmation is the greatest recognition of our team's hard work. We are very pleased to hear that you highly praised the convenient location of the hotel, the warm and friendly staff, the spaciousness of the room and bathroom, and the breakfast selection and delicious food. Your recommendation is the most precious gift to us, and we look forward to the opportunity to serve you again and make your experience more memorable. If there is anything that needs improvement or any questions during your next stay, please feel free to let us know and we will do our best to help. Thank you again for your visit and valuable feedback, and I hope you have a smooth journey and a happy life. Best regards,

Response from Property: Dear guest, we are honored by your praise! Thank you for your recognition of East Lake Hotel location, room hygiene and service. We know that perfect service comes from the hard work of every employee, and your friendly evaluation of employees is the greatest encouragement to them. To this end, we will continue to improve our service quality to ensure that every guest can enjoy the five-star experience as you mentioned. If you have any needs or suggestions, please feel free to contact the front desk. We are willing to listen and solve them quickly. Welcome to East Lake Hotel again, and look forward to providing you with second-to-none reception service again in the near future.

Response from Property: Dear guest, thank you for your recognition and appreciation of East Lake Hotel. We are deeply honored to bring you the comfort of "home" and the unique customs of old Shanghai. Your satisfaction is our greatest pursuit. In order to continuously improve the service quality, we have immediately rectified the minor details mentioned, and will continue to pay attention to maintaining the quality of hotel facilities. Regarding your suggestion, we are studying how to better link the hotel location with the modern transportation system to ensure that you get a faster and more convenient way to travel in the city center. We are glad but surprised that your accommodation experience can be such a wonderful and close compliment, which is also our continuous source of motivation for all-round improvement and perfection of user experience. Thank you again for your choice, and look forward to your next visit. Let's continue to build beautiful memories together.

Response from Property: Thank you for your continued support and for sharing your thoughtful feedback! We’re delighted to be your go-to hotel in Shanghai and that you enjoy our location, spacious rooms, cleanliness, and friendly service.Regarding the gym hours, we sincerely apologize for the inconvenience. Due to unavoidable operational factors , opening at 6/7am isn’t currently feasible. However, we’ve noted your suggestion and will explore possible solutions to better accommodate early risers in the future.We truly value your loyalty and hope to welcome you back soon! Please don’t hesitate to reach out if there’s anything else we can do to enhance your stay.

Response from Property: 尊敬的客人，非常高興得知您對我們的服務和設施感到滿意！您的肯定是我們前進的動力。特別感謝您提到的前台團隊在您抵達時提供了迅速且周到的接待，這正是我們努力的方向——確保每位客人在長途飛行後能享受到温馨的關懷和便利。我們深知，一個愉快的開始對後續的住宿體驗至關重要。您的滿意是我們最大的榮幸，也是我們團隊一直以來追求的目標。期待有機會再次為您服務，讓您的下次入住體驗更加難忘。祝您一切順利，生活愉快！

Response from Property: Thank you for your kind words! We’re thrilled you enjoyed the clean and friendly atmosphere, our service, and the classic interior. It’s great to hear you found the bathroom comfortable and the stay peaceful. We hope to welcome you back again soon!

Response from Property: Thank you very much for your enthusiastic evaluation and recognition! Our team is honored by this. Your satisfaction is our unremitting pursuit of the goal. Looking forward to having the opportunity to serve you again to meet your expectations and needs for "home".

Response from Property: 非常感謝您的美好評價，我們團隊倍感榮幸能夠為您提供如此滿意的住宿體驗。您的認可是我們不斷追求卓越服務的動力。希望下次有機會再次為您服務，讓您的旅程更加難忘。再次感謝您的寶貴反饋，祝您一切順利！

Response from Property: Dear guest, Thank you for your wonderful review and your recognition and love of the hotel. We are delighted to learn that the extended family and the elderly had a great time here. You pointed out that the amenities of the gym, lounge or pool need to be improved, and this is really something we need to focus on and improve. Your suggestions are crucial to the optimization of our services. Please rest assured that in response to your feedback, we have started to improve relevant facilities, and will continue to further improve the service quality to provide every guest with a more thoughtful and comfortable experience. We look forward to welcoming you and your family again to explore more excitement and charm of the hotel together. Thank you again for your valuable opinions, which are the driving force for us to keep moving forward. Hope your cultural journey is rich and memorable!

Response from Property: Dear guest, thank you for your positive evaluation and affirmation of the hotel! We are very pleased that you were satisfied with the environment and cleanliness of the hotel during your trip to Jing'an. We apologize and understand the inconvenience caused by the breakfast price. Here, we cordially invite you to visit again and we will provide you with breakfast coupons to make your next experience more comfortable. At the same time, we are always committed to improving service and cost performance in order to meet the needs of different customers. Thank you again for your valuable comments. We look forward to your next visit and hope to provide you with more satisfactory service.

Response from Property: Thank you for your great review, we are honored by the recognition of our hotel location, cleanliness and room comfort. Your satisfaction is our unremitting pursuit goal. In order to continuously provide excellent service, we always strive to optimize every detail. If there is anything you are unpleasant or need improvement during your stay, please feel free to contact us and we will take immediate steps to fix it. Thank you for choosing us and look forward to seeing you again and giving us the opportunity to make your stay more memorable.

Response from Property: Dear guest, thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the inconvenience of the curtains not having an automatic closing function. Some of our room types currently feature high-quality manual curtains, emphasizing traditional design aesthetics and ease of operation. We are committed to providing our guests with a tranquil and comfortable environment, and every detail has been carefully considered to ensure the ultimate in privacy and light control. We also highly value your suggestions, and smart room upgrades are a key component of our three-year renovation plan. Your insights will help us create a more user-friendly experience for our guests in the future. If you require this upon your next visit, our guest services team will be happy to prioritize a suite with motorized curtains. Please feel free to contact us through your reservation email. Thank you again for your valuable feedback, and we look forward to offering you a refreshing stay with even better amenities in the near future.

Response from Property: 非常感謝您的肯定與支持！我們團隊的每一位成員都致力於提供卓越的服務，確保您能夠有一個美好的住宿體驗。您的滿意是我們最大的動力，期待有機會再次為您服務，讓您的每一次入住都能感受到温馨與舒適。

Response from Property: Thank you so much for your affirmation and wonderful stay experience to share! We are deeply honored to create such a comfortable and pleasant environment for you. Your satisfaction is our unremitting pursuit.Thank you again for your choice and compliment. I look forward to your next visit and continue to bring you surprises and services beyond expectations.