BORRMAN HOTEL（Pujin Road Branch, Pujiang Campus, Shanghai ENT Hospital） Reviews

First of all, I want to praise the hotel front desk. The service is super good, without any flaws! Okay, let's get to the point. I booked two nights in this hotel. At about 10 o'clock in the morning on the first day, I was still in the room. The auntie of the room service knocked on my room and asked me to change the towel for washing my face and bathing and put a few bottles of water for me. I replied to the auntie that I would go out and the room needed to be cleaned, and then let her go. After I went out, I hung the sign of "Please clean" on the handle outside the room door. When I returned to the hotel, the toothbrush and toothpaste I used on the first day were still on the sink, and the bed sheets and quilts were not changed. The auntie told me that if the guest stayed for a longer stay, it would take 3 days to change, but I clearly said in the morning that it needed to be changed because the clothes I wore in winter would shed hair, and the bed sheets were all over, but they didn't change them for me. I returned to the hotel at night and wanted to take a shower. Guess what, there was no hot water. It's not that there was no hot water, it was just that the heat was not obvious. I called the front desk, and the front desk replied to help me check. I waited for about an hour and there was still no hot water. Forget about not taking a shower. When I got up the next morning, there was still no hot water. Then I called maintenance at about 9 o'clock, and it was barely hot enough to take a shower at about 11 o'clock in the morning. The linens were torn, but the front desk service was great! They gave me a small gift and a breakfast voucher.