Golden Tulip New Asia Hotel，The Bund Shanghai Reviews

Response from Property: Dear guest: Thank you very much for giving such a high evaluation of our hotel. Your satisfaction is our greatest honor. We are very glad to learn that you are satisfied with our location, room cleanliness, smoke-free environment, staff service and English communication skills. Your affirmation is the greatest recognition of the hard work of our team. We are well aware that the efforts and professional service of every employee are the key to enhancing the guest experience. We especially thank the doorman you specifically mentioned. His smile and warm service add an extra touch of warmth to your stay. Our team is committed to providing outstanding service, ensuring that every guest feels at home in our hotel. Your suggestions and feedback are of vital importance to us. We will continue to strive to constantly improve the quality of service and facilities to ensure that every guest will choose our hotel again when they visit Shanghai next time. We look forward to your next visit and tha

Response from Property: Dear guests, thank you for your love and recognition of New Asia Hotel Shanghai Bund. We always strive to create a "fun and enjoyable" experience for our guests. We hope that we can add joy and touch to your holiday. The hotel looks forward to your next stay!

Response from Property: Dear guest: Thank you very much for your valuable feedback. We apologize for not being able to meet all your expectations, especially for the inconvenience caused to you in choosing a room. We understand that enjoying the peace and beauty of the city is part of the reason you choose our hotel. I'm sorry it didn't meet your expectations this time. We are deeply guilty of this and fully understand your frustration when you need a quiet environment. Rooms have always been assigned based on a number of factors to improve the overall guest experience, including but not limited to location, room type, floor level and maintenance of room amenities. The issue of window living did leave some gaps in our service, and that is where we will focus our future improvements.If you wish, we will rearrange the room for you to try to avoid similar noise problems in the future and make your stay more pleasant. At the same time, regarding the case of rooms only equipped with heating and air conditioning,

Response from Property: Dear guests, thank you for your love and recognition of New Asia Hotel Shanghai Bund. We always strive to create a "fun and enjoyable" experience for our guests. We hope that we can add joy and touch to your holiday. The hotel looks forward to your next stay!

Response from Property: Dear guest: thank you for your review. If any facilities or services do not meet your expectations, please let us know and we will take immediate measures to improve them. You are cordially invited to share more details so that we can identify exactly where the problem is and provide a solution promptly. Looking forward to your feedback and hoping we can work together to enhance your stay experience.

Response from Property: Dear Guest,thank you so much for the affirmation! Your satisfaction is our greatest pleasure. We are proud to see you feel satisfied with our room facilities, service team, and the views. Your suggestions are valuable assets to us and will help us continuously improve our service quality. The original intention remains the same, and we promise to continue to provide an excellent accommodation experience, so that every guest can enjoy the feeling of at home. If you have any needs or suggestions in the future, please feel free to let us know, and we will be happy to serve. Thank you again for your good comments and look forward to your next visit!

Response from Property: Dear guest: thank you for your good comments! Glad to learn that you are pleased with the size of our rooms and convenient location. We are committed to providing every guest with a comfortable and convenient stay experience. With regard to room size, we make sure that every guest room can meet your space needs and provide you with the warm feeling of home. As for the location, the close proximity to the subway station is designed to allow you to explore every corner of the city easily and conveniently, reducing the time wasted during your journey and spending more time enjoying your trip. Your satisfaction is our unremitting pursuit goal. If you need any assistance in the future, please feel free to let us know, and we will serve you wholeheartedly. Thank you again for your visit and valuable feedback, and look forward to your next visit!

Response from Property: Dear guests, thank you for your love and recognition of New Asia Hotel Shanghai Bund. We always strive to create a "fun and enjoyable" experience for our guests. We hope that we can add joy and touch to your holiday. The hotel looks forward to your next stay!

Response from Property: Dear guest: Thank you very much for your appreciation of our hotel and its location. We are pleased with your convenient experience during your sightseeing and business trips. We are well aware that language is the bridge connecting hearts. Although our English service team is limited in size, we appreciate your attention to their efforts. They are always committed to providing satisfactory service to ensure your communication is unobstructed. Your affirmation is the driving force for us to move forward. We are committed to providing every guest with an outstanding accommodation experience, whether you are for work or leisure purposes. Your feedback is not only an encouragement to our team, but also the driving force for our continuous improvement. We look forward to having the opportunity to serve you again and help you leave more wonderful memories in our hotel.

Response from Property: Dear Guest: We are deeply honored to thank you very much for your appreciation of the hotel's location and room decoration. Your satisfaction is the goal we constantly pursue. We are deeply sorry and sincerely apologize for the poor communication in online package delivery and the friendliness when receiving packages that you mentioned. To avoid a large backlog of express deliveries, the hotel currently only accepts packages for guests staying at the hotel and those who have made reservations. We are also constantly optimizing the communication process for online package delivery to ensure smooth and timely information transmission. Meanwhile, we will enhance the training of our employees to ensure that they can provide more friendly, efficient and considerate assistance when handling services such as package reception. We attach great importance to your feedback because it serves as a crucial basis for us to improve our services and enhance the customer experience. If you encounter any problems or need assistance during your future accommodation, please feel free to contact us at any time. We look forward to having the opportunity to make up for this deficiency and provide you with a more perfect accommodation experience.

Response from Property: Dear guests, thank you for your love and recognition of New Asia Hotel Shanghai Bund. We always strive to create a "fun and enjoyable" experience for our guests. We hope that we can add joy and touch to your holiday. The hotel looks forward to your next stay!

Response from Property: Dear guests, thank you for your love and recognition of New Asia Hotel Shanghai Bund. We always strive to create a "fun and enjoyable" experience for our guests. We hope that we can add joy and touch to your holiday. The hotel looks forward to your next stay!

Response from Property: Dear Guest: Thank you very much for your positive feedback, we are very proud of the hotel's charm, room decoration, breakfast and staff service. We apologize for the bad sewer smell and window cleaning. In order to enhance your experience at the hotel, we will immediately take the following steps:1. In view of the odors in the lobby and the lobby on the 8th floor, we will strengthen the daily cleaning and maintenance, including increasing ventilation and cleaning the sewer system to ensure fresh air.2. Regarding window cleaning, we will arrange a professional team to carry out thorough cleaning in the near future.Thank you again for your valuable comments, your satisfaction is our pursuit goal. We look forward to providing you with a better environment and service next time you visit.

Response from Property: Dear guest, thank you very much for your affirmation and choice! Our team makes it our mission to create a comfortable, clean hotel stay experience. Your satisfaction is what keeps us going. If you have more specific needs in the future or encounter any problems, please feel free to let us know. Looking forward to providing excellent service to you and your family again and creating warm memories together.