Hyatt Place Shanghai Hongqiao CBD

Hyatt Place Shanghai Hongqiao CBD Reviews

Hyatt Place Shanghai Hongqiao CBD

No. 9 Shenhong Road, Minhang District, Shanghai, ChinaView Hotel Details
Hyatt Place Shanghai Hongqiao CBD
Hyatt Place Shanghai Hongqiao CBDHyatt Place Shanghai Hongqiao CBDHyatt Place Shanghai Hongqiao CBD
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Hyatt Place Shanghai Hongqiao CBD Guest Reviews

4.7/5
Outstanding
3181 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(3181)
Positive reviews(3082)
Reviews with photos/video(412)
Easy to get around(453)
Delicious breakfast(332)
Close to train station(257)
Perfect for business trips(179)
Friendly front desk staff(127)
Convenient for shopping(91)
Great swimming pool(54)
Stayed multiple times(41)
Negative reviews(99)
Helidashuiniu
King Room
Stayed in Dec 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jan 26, 2025
The overall stay experience was great and staffs here were so amazing and helpful.Bryan was doing a great job on delivering the bell,luggage services. And, also the staff in Front Desk was great as well. They were smiling all the time and so energetic. Especially for the responisit Sahron,Thank you for you guys!
Response from Property: Dear guest, thank you for staying at Hyatt Place Shanghai Hongqiao CBD. We are honored that you enjoyed your stay and appreciate our hotel brand and the service of our employees. We believe that we will also strive for excellence and continuously improve the comprehensive service level to bring customers a better living experience. Welcome back to "Jia"! ---Hennessey Hua, Front Office Manager
Anonymous User
Twin Room
Stayed in Nov 2024
Family
11 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Wonderful location with great view and beautiful food. Friendly check in staff too to help with baggage
Response from Property: Thank you for staying at Hyatt Place Shanghai Hongqiao CBD - a hotel that feels like home. We are honored that you enjoyed your stay and praised our service and facilities. Your satisfaction is our greatest pursuit. Welcome back to "Jia"! ---Guest Service Team
JohChng
Twin Room
Stayed in Nov 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Good location.. Walking distance to Hong Qian train station.. Come with indoor pool....
Response from Property: Dear guests, thank you for staying at Hyatt Place Shanghai Hongqiao CBD. We are honored that you enjoyed your stay. The hotel is located in the business district of Hongqiao CBD, adjacent to Hongqiao Station, Hongqiao Airport and many subway lines, and the National Exhibition and Convention Center is also within walking distance. At the same time, we will continue to improve our service level to bring customers a better living experience. Welcome back to "Jia"! ---Hennessey Hua, Front Office Manager
Chen Fisher
King Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Very nice short stay experience. So close to train station in walking distance. Helped me to pack my breakfast to catch up the early train.
Response from Property: Thank you for staying at Hyatt Place Shanghai Hongqiao CBD - a hotel that feels like home. We are honored that you enjoyed your stay and praised our service and facilities. Your satisfaction is our greatest pursuit. Welcome back to "Jia"! ---Guest Service Team
Anonymous User
King Room
Stayed in Aug 2024
Other
2 review
3.7/5
Posted on Nov 8, 2024
Easy and convenient to find from the train station but not close to CBD where everything is happening and not enough information given by staff reception. Great pool and gym but no sports bar to watch international football which was disappointing as I have it at home myself..
Response from Property: 尊敬的賓客您好!感謝選擇上海虹橋商務區凱悦嘉軒酒店並與我們分享您的入住體驗。對您此次在酒店未能獲得滿意的入住體驗,我們深表遺憾和歉意!如若您願意跟我們進一步溝通,可以通過酒店預訂頁面的電話和我們取得聯繫,以確保您下次能夠擁有更為滿意的入住體驗。我們期待您的再次光臨!致以誠摯的問候.
Guest User
King Room
Stayed in Nov 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Good business hotel and decent breakfast
Response from Property: 感謝您入住上海虹橋商務區凱悦嘉軒酒店 – 一個像家一般温暖的酒店。我們很榮幸您能夠享受您這次的入住,並對於我們的服務以及設施設備做出肯定。您的滿意是我們最大的追求, 歡迎回“嘉”!---賓客服務團隊
Farah Hanim Hussin
King Room
Stayed in Sep 2024
Solo travelers
24 review
5.0/5
Outstanding
Posted on Oct 14, 2024
everything is superb ! breakfast was good but can be better..
Response from Property: Thank you for staying at Hyatt Place Shanghai Hongqiao CBD - a hotel that feels like home. We are honored that you enjoyed your stay and praised our service and facilities. Your satisfaction is our greatest pursuit. Welcome back to "Jia"! ---Guest Service Team
Guest User
Twin Room
Stayed in Jun 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The location is excellent if you want to be close to the city and get connect to rail, metro and airport, breakfast is decent, to international standards. Staff are super nice and helpful.
Response from Property: Thank you for staying at Hyatt Place Shanghai Hongqiao CBD - a hotel that feels like home. We are honored that you enjoyed your stay and praised our service and facilities. Your satisfaction is our greatest pursuit. Welcome back to "Jia"! ---Guest Service Team
Guest User
King Room
Stayed in Dec 2024
Couples
12 review
4.0/5
Very Good
Posted on Jan 23, 2025
It was a nice overnight stay while travelling onwards.The room facilities were very nice but if I were to suggest any improvemet it would be to fit a more powerful shower, preferably an overhead shower. On entering the room, it did seem like there was the faint smell of cigarettes. Furthermore, the towels smelled of cigarettes. This needs to be improved.
Response from Property: 尊敬的賓客您好!感謝選擇上海虹橋商務區凱悦嘉軒酒店並與我們分享您的入住體驗。對您此次在酒店未能獲得滿意的入住體驗,我們深表遺憾和歉意!我們十分感謝您的意見和建議,已第一時間組織相應檢查管理隊伍整改檢查,相信我們會馬上解決這個問題,確保您下次能夠擁有更為滿意的入住體驗。我們期待您的再次光臨!致以誠摯的問候.
Vincent Z. LIU
King Room
Stayed in Jun 2024
Booked for others
7 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Clients feels all good there, and the hotel is very close to airport and train station. All good
Response from Property: 感謝您入住上海虹橋商務區凱悦嘉軒酒店 – 一個像家一般温暖的酒店。我們很榮幸您能夠享受您這次的入住,並對於我們的服務以及設施設備做出肯定。您的滿意是我們最大的追求, 歡迎回“嘉”!---賓客服務團隊
Zsolt
King Hongqiao View with sofa Bed
Stayed in Jun 2024
Family
11 review
3.0/5
Posted on Sep 29, 2024
The hotel is located very conveniently directly in front of the Hongqiao Railway station. Our room had a carpet which is not the cleanest so we didn't allow for the baby to crawl around. There was a light sense of smoking in the room. The size of the room is quite small also. The bathroom is nice and clean. The breakfast was average. Nevertheless we went to this hotel for the 3rd time now because of the convenient location.
Response from Property: Thank you for staying at Hyatt Place Shanghai Hongqiao Business District – a hotel as warm as home. We are honored that you enjoyed your stay and affirmed our services and facilities. Your satisfaction is our greatest pursuit, welcome back to "Jia"! ---Guest service team
Yi
King Room
Stayed in Dec 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 25, 2025
Had a brief night stay here, incredible location right next to the highspeed rail station and Hongqiao airport. The facilities are top tier and the room was the size of my apartment. Absolutely recommend for layovers or early/late night trips in Shanghai!
Response from Property: 尊敬的賓客您好,感謝您入住上海虹橋商務區凱悦嘉軒酒店。我們很榮幸您能夠享受您這次的入住,酒店地處虹橋商務區商圈,毗鄰虹橋站以及虹橋機場及多條地鐵線路,國家會展中心也是信步抵達。同時我們也會不斷提高服務水平,為顧客帶來更佳的居住體驗,歡迎您回“嘉”!---前廳部經理 Hennessey Hua
Guest User
King Room
Stayed in Nov 2024
Couples
1 review
3.2/5
Posted on Dec 20, 2024
We chose the hotel mainly cos it's near the airport. Room carpet was not too clean, bearing stain marks. No spoon or fork provided in room. What's surprising was when we asked for spoons and were offered stirrers (which were fine withbus) was these were delivered via a robot. Super cute. Super efficient. The obly blight and its a sore point was the morning, the cleaning crew was talking very loudly at the top of their voices while going around their duties along the corridors. Doors were opened and slammed shut.. It was pretty terrible, these staff didn't realise how they are disrupting our sleep.
Response from Property: 尊敬的賓客您好!感謝選擇上海虹橋商務區凱悦嘉軒酒店並與我們分享您的入住體驗。對您此次在酒店未能獲得滿意的入住體驗,我們深表遺憾和歉意!如若您願意跟我們進一步溝通,可以通過酒店預訂頁面的電話和我們取得聯繫,以確保您下次能夠擁有更為滿意的入住體驗。我們期待您的再次光臨!致以誠摯的問候.
Can H.
King Room
Stayed in Dec 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Jan 6, 2025
Very good hotel super clean modern and good located with reasonable price and nice breakfast
Response from Property: Dear guest, thank you for staying at Hyatt Place Shanghai Hongqiao Business District. We are honored that you enjoyed your stay this time. The hotel is located in the Hongqiao Business District, adjacent to Hongqiao Station, Hongqiao Airport and multiple subway lines. The National Convention and Exhibition Center is also within walking distance. At the same time, we will continue to improve our service levels to provide customers with a better living experience. Welcome back to "Jia"! ---Front Office Manager Hennessey Hua
Guest User
Twin Room
Stayed in Nov 2024
Other
8 review
5.0/5
Outstanding
Posted on Dec 9, 2024
The room is clean and comfortable! I would like to stay at this hotel again when I go to Shanghai again!
Response from Property: 感謝您入住上海虹橋商務區凱悦嘉軒酒店 – 一個像家一般温暖的酒店。我們很榮幸您能夠享受您這次的入住,並對於我們的服務以及設施設備做出肯定。您的滿意是我們最大的追求, 歡迎回“嘉”!---賓客服務團隊