Swiss-Belhotel Serpong

Swiss-Belhotel Serpong Reviews

Swiss-Belhotel Serpong

Jl. Lkr. Tim., Rw. Mekar Jaya, Kec. Serpong, Rawa Mekar Jaya, Serpong, South Tangerang City, Banten, 15310, IndonesiaSee Hotel Details
Swiss-Belhotel Serpong
Swiss-Belhotel SerpongSwiss-Belhotel SerpongSwiss-Belhotel Serpong
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1 night

Guest Reviews

9.0/10
Great
64 review
Verified reviews
Location9.0
Amenities8.9
Service9.0
Cleanliness9.1
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All reviews(64)
Positive reviews(63)
Reviews with photos/video(15)
Awesome stay(14)
Clean and tidy(12)
Great service(10)
Awesome rooms(8)
Great location(7)
Negative reviews(1)
Muthik93
Deluxe Twin Room Non smoking
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on May 19, 2025
This hotel has a strategic location, and the room is spacious, clean, and nice. However, the fridge was not cold. Overall, it's very worth it for the price.
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you for taking the time to review Swiss-Belhotel Serpong. Your comment will highly be appreciated and motivate our team. It was a pleasure to serve you and your family at the time.However, we are deeply apologize for the inconvenience caused during your event. We will look into it and take the necessary steps to improve. Please do come again and feel the different moments with us.We look forward to your next visit and send warm greetings from Serpong.Till then, stay safe, stay healthy, and see you again.Warm regards,Jekson ManaluGeneral Manager
ZhouYP
Deluxe Twin Room Non smoking
Stayed in May 2025
Family
7 review
10/10
Outstanding
Posted on Jun 10, 2025
Big room. Quiet surrounding. Comfortable stay for short getaway with family.
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you for taking the time to review Swiss-Belhotel Serpong. Your comment will highly be appreciated and motivate our team. It was a pleasure to serve you and your family at the time.However, we are deeply apologize for the inconvenience caused during your event. We will look into it and take the necessary steps to improve. Please do come again and feel the different moments with us.We look forward to your next visit and send warm greetings from Serpong.Till then, stay safe, stay healthy, and see you again.Warm regards,Jekson ManaluGeneral Manager
Widy Agam
Deluxe Twin Room Non smoking
Stayed in Dec 2024
Family
3 review
10/10
Outstanding
Posted on Feb 13, 2025
The hotel has a strategic location, close to the toll gate. The staff is friendly, the rooms are clean, and it's recommended.
Response from Property: Dear Valued Guest Warmest Greetings from Swiss-Belhotel Serpong - BSD Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata General Manager
Guest User
Deluxe Twin Room Non smoking
Stayed in Feb 2024
Business traveler
9 review
10/10
Outstanding
Posted on Apr 16, 2024
Basically I like the room, but the design of toilet was too closed with wall, even my thigh touch the tissue roll (if I'm not mistaken at 9th floor) Next day I move to 8th floor
Response from Property: Dear Our Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Johan AriantoGeneral Manager
Anonymous User
Deluxe Queen Room Non smoking
Stayed in May 2025
Couple
2 review
9.0/10
Great
Posted on Jun 20, 2025
Recommended for solo travellers.
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you for taking the time to review Swiss-Belhotel Serpong. Your comment will highly be appreciated and motivate our team. It was a pleasure to serve you and your family at the time.However, we are deeply apologize for the inconvenience caused during your event. We will look into it and take the necessary steps to improve. Please do come again and feel the different moments with us.We look forward to your next visit and send warm greetings from Serpong.Till then, stay safe, stay healthy, and see you again.Warm regards,Jekson ManaluGeneral Manager
Wut Ie
Deluxe Twin Room Non smoking
Stayed in Jun 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 19, 2025
Good and cleaned
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you for taking the time to review Swiss-Belhotel Serpong. Your comment will highly be appreciated and motivate our team. It was a pleasure to serve you and your family at the time.We look forward to your next visit and send warm greetings from Serpong.Till then, stay safe, stay healthy, and see you again.Warm regards,Ria AndrinieGeneral Manager
Yoke Soo
Grand Deluxe Room Non smoking
Stayed in Nov 2023
Business traveler
2 review
6.0/10
Posted on Dec 10, 2023
Low quality service from front desk while checking in. Was given 1 room card & I requested for 1 more card but was told to pay Rp100 ribu as deposit for the card. Only budget hotel requested for deposit for extra card but this is a so called 4 star hotel. Also I booked a Grand Deluxe room not a standard room & a monthly regular customer. For the past 2 years staying there have no issue but seems like the service going backward. Customer service is not up to 4 star rating.
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Devi Emerson AmbuiGeneral Manager
pumarlin
Deluxe Twin Room Non smoking
Stayed in Mar 2023
Family
1 review
10/10
Outstanding
Posted on Apr 25, 2023
overall its oke but the swimming pool in swiss bell maintenance n we all can take swim in tuscany hotel beside swissbell hotel..thnx 4 experience
Response from Property: Dear Mr. Pumarlin,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
Kamila
Deluxe Twin Room Non smoking
Stayed in Oct 2023
Family
1 review
10/10
Outstanding
Posted on Nov 27, 2023
Next bakal balik lagi kesini .. thanks Swiss belhotel serpong.. puasss
Response from Property: Dear Mother. Kamila, Warm greetings from Swiss-Belhotel Serpong - BSD Thank you very much for sharing your good experience about your recent visit with us. It's always a pleasure to organize the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoy the comfortable atmosphere at Swiss-Belhotel Serpong in terms of location, service and our helpful staff while staying at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send you warm greetings from Serpong. Warm regards, Devi Emerson Ambui General Manager
Anonymous User
Deluxe Twin Room Non smoking
Stayed in Feb 2023
Traveling with friends
7 review
10/10
Outstanding
Posted on Mar 17, 2023
Almost excellent for service also the room so clean. Recommended to stay here
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
Anita
Deluxe Twin Room Non smoking
Stayed in Apr 2023
Family
1 review
9.5/10
Amazing
Posted on May 28, 2023
So far oke sihh
Response from Property: Dear Mother. Anita, Warm greetings from Swiss-Belhotel Serpong - BSD Thank you very much for sharing your good experience about your last visit with us. It's always a pleasure to organize the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to an impressive breakfast, the cleanliness of our rooms and convince you with our delicious food. We look forward to your next visit and Sending warm greetings from Serpong. Warm Greetings, Bangkit Ciptadi General Manager
gifttra
Deluxe Twin Room Non smoking
Stayed in Dec 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Jan 22, 2024
Such a nice place to stay
Response from Property: Dear Mr/Mrs. Giftra,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Devi Emerson AmbuiGeneral Manager
Guest User
Grand Deluxe Room Non smoking
Stayed in Dec 2022
Family
1 review
9.5/10
Amazing
Posted on Jan 15, 2023
Prons: Strategic location, nearby pasar modern BSD, spacious room (grand deluxe), receptionist and room service was fast and very supportive . Starbucks and Indomaret available. Cons: Late checkout only until 12:45. Swimming pool quiet smelly due to chlorine, gym space is really small with outdated treadmill
Response from Property: Dear Valued Guest,Warm greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experience about your recent visit with us. We are always happy to organize the perfect stay for your business trip or leisure at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong to an unforgettable breakfast, the cleanliness of our rooms and guarantee the deliciousness of our food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
Guest User
Deluxe Twin Room Non smoking
Stayed in Nov 2022
Family
1 review
7.0/10
Posted on Dec 25, 2022
room is not that tidy, restaurant food just so so taste
Response from Property: Dear Valued Guest,Warm greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experience about your recent visit with us. We are always happy to organize the perfect stay for your business trip or leisure at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong to an unforgettable breakfast, the cleanliness of our rooms and guarantee the deliciousness of our food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
MARII
Deluxe Twin Room Non smoking
Stayed in Oct 2022
Family
1 review
9.0/10
Great
Posted on Nov 30, 2022
Will come back again Service was very good at all
Response from Property: Dear Our Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager