Swiss-Belhotel Serpong Reviews
Swiss-Belhotel Serpong
Jl. Lkr. Tim., Rw. Mekar Jaya, Kec. Serpong, Rawa Mekar Jaya, Serpong, South Tangerang City, Banten, 15310, IndonesiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Swiss-Belhotel Serpong Guest Reviews
4.5/5
Great
53 review
Verified reviewsLocation4.5
Amenities4.4
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(53)
Positive reviews(52)
Reviews with photos/video(11)
Awesome stay(15)
Friendly staff(10)
Clean and tidy(9)
Awesome rooms(9)
Delicious breakfast(7)
Great location(5)
Negative reviews(1)
Widy Agam
Deluxe Twin Room Non smoking
Stayed in Jan 2025
Family
3 review
Outstanding
Posted on Feb 13, 2025
The hotel has a strategic location, close to the toll gate. The staff is friendly, the rooms are clean, and it's recommended.
Response from Property: Dear Valued Guest
Warmest Greetings from Swiss-Belhotel Serpong - BSD
Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation.
Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD.
We look forward to your next visit and send warm greetings from Serpong.
Warm Regards,
Roni Martadinata
General Manager
Show More
Guest User
Deluxe Twin Room Non smoking
Stayed in Mar 2024
Business travelers
9 review
Outstanding
Posted on Apr 16, 2024
Basically I like the room, but the design of toilet was too closed with wall, even my thigh touch the tissue roll (if I'm not mistaken at 9th floor)
Next day I move to 8th floor
Response from Property: Dear Our Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Johan AriantoGeneral Manager
Show More
Yoke Soo
Grand Deluxe Room Non smoking
Stayed in Dec 2023
Business travelers
1 review
Posted on Dec 10, 2023
Low quality service from front desk while checking in. Was given 1 room card & I requested for 1 more card but was told to pay Rp100 ribu as deposit for the card. Only budget hotel requested for deposit for extra card but this is a so called 4 star hotel. Also I booked a Grand Deluxe room not a standard room & a monthly regular customer. For the past 2 years staying there have no issue but seems like the service going backward. Customer service is not up to 4 star rating.
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Devi Emerson AmbuiGeneral Manager
Show More
pumarlin
Deluxe Twin Room Non smoking
Stayed in Apr 2023
Family
1 review
Outstanding
Posted on Apr 25, 2023
overall its oke but the swimming pool in swiss bell maintenance n we all can take swim in tuscany hotel beside swissbell hotel..thnx 4 experience
Response from Property: Dear Mr. Pumarlin,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
Show More
Kamila
Deluxe Twin Room Non smoking
Stayed in Nov 2023
Family
1 review
Outstanding
Posted on Nov 27, 2023
Next bakal balik lagi kesini .. thanks Swiss belhotel serpong.. puasss
Response from Property: Dear Mother. Kamila,
Warm greetings from Swiss-Belhotel Serpong - BSD
Thank you very much for sharing your good experience about your recent visit with us. It's always a pleasure to organize the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal.
Enjoy the comfortable atmosphere at Swiss-Belhotel Serpong in terms of location, service and our helpful staff while staying at Swiss-Belhotel Serpong-BSD.
We look forward to your next visit and send you warm greetings from Serpong.
Warm regards,
Devi Emerson Ambui
General Manager
Show More
Anonymous User
Deluxe Twin Room Non smoking
Stayed in Mar 2023
Travel with friends
7 review
Outstanding
Posted on Mar 18, 2023
Almost excellent for service also the room so clean. Recommended to stay here
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
Show More
Anita
Deluxe Twin Room Non smoking
Stayed in May 2023
Family
1 review
Amazing
Posted on May 29, 2023
So far oke sihh
Response from Property: Dear Mother. Anita, Warm greetings from Swiss-Belhotel Serpong - BSD Thank you very much for sharing your good experience about your last visit with us. It's always a pleasure to organize the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to an impressive breakfast, the cleanliness of our rooms and convince you with our delicious food. We look forward to your next visit and Sending warm greetings from Serpong. Warm Greetings, Bangkit Ciptadi General Manager
Show More
gifttra
Deluxe Twin Room Non smoking
Stayed in Jan 2024
Solo travelers
1 review
Outstanding
Posted on Jan 22, 2024
Such a nice place to stay
Response from Property: Dear Mr/Mrs. Giftra,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Devi Emerson AmbuiGeneral Manager
Show More
Guest User
Grand Deluxe Room Non smoking
Stayed in Jan 2023
Family
1 review
Amazing
Posted on Jan 15, 2023
Prons: Strategic location, nearby pasar modern BSD, spacious room (grand deluxe), receptionist and room service was fast and very supportive . Starbucks and Indomaret available.
Cons: Late checkout only until 12:45. Swimming pool quiet smelly due to chlorine, gym space is really small with outdated treadmill
Response from Property: Dear Valued Guest,Warm greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experience about your recent visit with us. We are always happy to organize the perfect stay for your business trip or leisure at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong to an unforgettable breakfast, the cleanliness of our rooms and guarantee the deliciousness of our food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
Show More
Guest User
Deluxe Twin Room Non smoking
Stayed in Dec 2022
Family
1 review
Posted on Dec 25, 2022
room is not that tidy, restaurant food just so so taste
Response from Property: Dear Valued Guest,Warm greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experience about your recent visit with us. We are always happy to organize the perfect stay for your business trip or leisure at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong to an unforgettable breakfast, the cleanliness of our rooms and guarantee the deliciousness of our food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
Show More
Dr. John Denny
Deluxe Queen Room
Stayed in Jul 2022
Business travelers
15 review
Great
Posted on Jul 12, 2022
beautiful hotel with excellent facilities yet in a location that is not good for walks. The highway can be a bit noisy too -- otherwise all was great. the breakfast buffet was nicely done with just enough of the right foods. well worth it to include in your stay. The bed was comfy and the room was spacious enough for a single traveler.
Response from Property: Dear Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
Show More
MARII
Deluxe Twin Room Non smoking
Stayed in Nov 2022
Family
1 review
Great
Posted on Nov 30, 2022
Will come back again
Service was very good at all
Response from Property: Dear Our Valued Guest,Warmest greetings from Swiss-Belhotel Serpong - BSD.Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD.We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food.We look forward to your next visit and send warm greetings from Serpong.Warm regards,Bangkit CiptadiGeneral Manager
Show More
Guest User
Deluxe Queen Room
Stayed in Feb 2022
Travel with friends
2 review
Outstanding
Posted on Apr 9, 2022
************* nyaman
Response from Property: Dear Ibu. Linda Shiombing,Salam hangat dari Swiss-Belhotel Serpong - BSDTerima kasih banyak atas berbagi pengalaman baik Anda tentang kunjungan terakhir Anda bersama kami. Selalu menyenangkan untuk mengatur masa tinggal yang sempurna untuk perjalanan bisnis atau liburan Anda di Swiss-Belhotel Serpong - BSD. Kami berterima kasih mengetahui bahwa Anda puas dengan pelayanan dan fasilitas kami di adaptasi kebiasaan baru ini.Menikmati kenyamanan suasana di Swiss-Belhotel Serpong sampai dengan Sarapan pagi yang berkesan, kebersihan kamar kami dan meyakinkan Anda dengan makanan lezat kami.Kami menantikan kunjungan Anda berikutnya dan mengirimkan salam hangat dari Serpong.Salam Hangat,Bangkit CiptadiGeneral Manager
Show More
Muhammad Marwan
Grand Deluxe Room Non smoking
Stayed in Nov 2024
Business travelers
2 review
Great
Posted on Nov 28, 2024
Overall it is very impressive but the service at the reception is not very responsive, maybe because the staff is new. For breakfast, it is awesome, although simple but complete and the restaurant service is very friendly and satisfying.
Original TextTranslated by Google
Response from Property: Kepada Tamu Yang TerhormatSalam hangat dari Swiss-Belhotel Serpong - BSDTerima kasih banyak atas berbagi pengalaman baik Anda tentang kunjungan terakhir Anda bersama kami. Selalu menyenangkan untuk mengatur masa tinggal yang sempurna untuk perjalanan bisnis atau liburan Anda di Swiss-Belhotel Serpong - BSD. Kami berterima kasih mengetahui bahwa Anda puas dengan pelayanan dan fasilitas kami di adaptasi kebiasaan baru ini.Menikmati kenyamanan suasana di Swiss-Belhotel Serpong dari segi tempat, pelayanan dan staff kami yang membantu selama menginap di Swiss-Belhotel Serpong-BSD.Kami menantikan kunjungan Anda berikutnya dan mengirimkan salam hangat dari Serpong.Salam Hangat,Roni MartadinataGeneral Manager
Show More
Guest User
Deluxe Queen Room Non smoking
Stayed in Mar 2025
Business travelers
33 review
Outstanding
Posted on Mar 19, 2025
I stayed here when I came to Indonesia. I have stayed here many times. It is very good and the breakfast is also very good........................@
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Serpong - BSDThank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation.Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD.We look forward to your next visit and send warm greetings from Serpong.Warm Regards,Roni MartadinataGeneral Manager
Show More
Show More