Novotel Hotels in Seoul

The most amazing hotel me and my wife stayed at during the last part of our trip. It was so perfect and relaxing we didnt want to leave the room. Everything including a laundry machine that was also a dryer in our room. The bidet toilet was magical. the location to youngsan station made it so easy for us to explore the city and return to our hotel with ease. The connecting casino and ipark mall was also amazing.

I recently had the pleasure of staying at Novotel from January 3 to 7. What made our stay truly special was the exceptional service provided by the staff. We were celebrating our anniversary, and upon learning this, Hymon (I might have his name incorrect but he is one of the male staff that spoke very good english and checked us in on the evening of Jan 3) , one of the staff members, kindly upgraded our room. The special amenities waiting for us in the room were a lovely touch and made us feel valued guests. We were thoroughly impressed by the staff's attention to detail and their willingness to go above and beyond to make our stay memorable. The room was immaculate, comfortable, and well-appointed. The location and amenities were also excellent. Overall, I highly recommend Novotel for its outstanding service, comfortable accommodations, and thoughtful gestures. Thank you, Novotel team, for making our anniversary celebration so special!

The stay was ok, except that the ice bucket and cup was left uncleared. Location was great, connected to Yongsan station via a sheltered walkway. Take exit 3 towards Seoul Dragon City and take the lift to level 1 to the lobby. Nice cafes and restaurants in the Sin Yongsan area by bus.. Back to the hotel - the concierge tagged my bags to another name. I had to unlock my tablet with my fingerprint to prove it's my bag.. (my fault for losing the ticket and yay for security). 🤣

One of the worst hotel I ever stay ! Staffs extremely impolite and screaming at customers ! I shall never come to this hotel again ... maybe is their corporate culture .... the staff at the front entrance is extremely bad temper ! I cannot imagine will be treated like this at a hotel at this price in Seoul ..... Anyway never again this hotel !! Never !