Seoul Hotels with Airport pickup service

I got a room without windows… due to winter… no aircon… only useless blower or heater…so hot till cannot sleep… in the end I open the door to let corridor air to flow in… Remote control all in Korea language… in the end I just anyhow press the switches… at least a card show the switch layout in English. Room is small, no shaver, no toothbrush, no comb, no body lotion… the excuses they give is government law… if like this … they can give upon request…the hotel management just want to earn more money from customers . Hotel near City Hall Station…travel easy… hotel near to Koreana Hotel…

From the Incheon airport, you can take AREX and change to line 1 at Seoul Station. You can change to line 4 from Seoul station and get off at the next station, Hoehyeon station. You can go to exit 3. Unfortunately, there is no escalator, so if you have heavy luggage and things, you must go up the stairs yourself. Except for this drawback, the location was good, near Myeondong, and I also went to the Namsan cable car on foot. The welcoming and check-in process was easy. The breakfast selection was varied and a little bit crowded. Room cleaning is not satisfactory, cause the inside door area of my room was sticky and it remained for three consecutive days. The gym and pool were small. To sum up, I would love to stay again next time.

Outstanding service and very international! View was lovely and everything is right next to Myeongdong Market, which is a very central location for people visiting Seoul for the first time. And thank you to Pingko for the lovely birthday message and gift!

I would like to take a moment to express my appreciation for the consistently warm and welcoming atmosphere I experience each time I visit your hotel. The staff, in particular, has always made a positive impression, offering an exceptional level of service that truly enhances my stay. However, I would like to bring to attention a concern that I encountered during my most recent visit. While the majority of the team exhibits exemplary professionalism and courtesy, I did notice that a few individuals seemed to approach their roles with a sense of authority that bordered on rigidity. It appeared that, at times, their position was interpreted as a form of power or entitlement rather than a service-oriented responsibility. As a guest, I believe that the true role of a hotelier is to serve and assist, regardless of one's title or position. The spirit of hospitality, in my view, lies in creating an environment where guests feel valued and respected, without the presence of any sense of hierarchy or authority overshadowing the experience.

I stayed here for a night out in Seoul with a close friends from high school, and his wife meeting up in Asia. As always, when staying at the Grand Hyatt, you end up not having a “night out” but rather a “night in” because the amenities at the hotel are spectacular. The live band in the lobby bar, the pool turned into the Girbaud ice skating rink, amazingly cooked steakhouse, the indoor pool, etc etc. We had a great night, and once again, when staying at any Grand Hyatt, you never know who you’ll run into. On this occasion, we had run into solo artist/actor Mr Henry Lau, also from Super Junior, and was he was not only kind enough to take a quick photo with my friend’s wife, but I messed up the photo—and after learning I had bumbled the photo during her opportunity to meet one of her k-pop idols—was willing to take another entire series of photos. The staff ended up helping me with a medical emergency in the middle of the night and stayed very calm during the entire process. Which I will also report to the company directly. When traveling to Korea—Seoul, Jeju, etc. and anywhere abroad I often stay at the Grand Hyatt in the King Corner Suite. Such a beautiful room, but on this occasion it was just a normal King River view on 9F. A bit small for 3 people, but they made a sofa bed for me while I gave the couple the bed since I only grabbed the room for us (me) for a few hours before I head back to Wuhan—allowing my friends to enjoy the hotel to themselves after I departed. Easy checkout process for them. It was very nice. Will definitely be back. Grand Hyatt ＜3 !

One of the worst hotel I ever stay ! Staffs extremely impolite and screaming at customers ! I shall never come to this hotel again ... maybe is their corporate culture .... the staff at the front entrance is extremely bad temper ! I cannot imagine will be treated like this at a hotel at this price in Seoul ..... Anyway never again this hotel !! Never !

The stay was ok, except that the ice bucket and cup was left uncleared. Location was great, connected to Yongsan station via a sheltered walkway. Take exit 3 towards Seoul Dragon City and take the lift to level 1 to the lobby. Nice cafes and restaurants in the Sin Yongsan area by bus.. Back to the hotel - the concierge tagged my bags to another name. I had to unlock my tablet with my fingerprint to prove it's my bag.. (my fault for losing the ticket and yay for security). 🤣

Stayed here 6D in April 2025. Very nice rooms with great views of Namsan or Han River. Staff were very attentive and can converse in English. Rooms with twin beds faced Namsan (north-east). Rooms with double beds faced Han River(south-west). Nearby ET Land shopping centre (5mins walk) is a haven for AV, Electronic, mobile phones, home appliances. 5-7mins walk to Yongsan Station & IPARK Mall have many food & shopping options. Tap card access to floors provides safety & peace of mind.

The most amazing hotel me and my wife stayed at during the last part of our trip. It was so perfect and relaxing we didnt want to leave the room. Everything including a laundry machine that was also a dryer in our room. The bidet toilet was magical. the location to youngsan station made it so easy for us to explore the city and return to our hotel with ease. The connecting casino and ipark mall was also amazing.

It was comfortable and quiet place near Center of city. Unfortunately this hotel don’t have service/present for Birthdays. And one time somebody from staff left things after cleaning. But I’m glad to rest there cause bed was comfortable, and shower products was good quality. They have automatic laundry - it’s very important).