Ang Lee Holiday Stay Reviews

Response from Property: Thank you very much for your praise and support! It is easy to start a business but difficult to maintain it. We are really grateful to meet such considerate and understanding customers like you. Every word of your affirmation is the driving force for us to persist in providing good service and making continuous progress. You are welcome to come back to "home" at any time, we are always here waiting for you!

Response from Property: Thank you for your feedback and suggestions! Our facilities have been continuously improved and upgraded. It will take some time to wait for the accessories, and strive to bring a better stay experience to every guest. At the same time, thank you very much for your recognition of the front desk staff, and we will convey this encouragement to them. Welcome to come again next time to feel our progress and dedication

Response from Property: Thank you for sharing your stay experience! We are glad that you appreciate the cleanliness of our room and the convenience of our location. Regarding the issues you mentioned, we would also like to make the following responses: 1. Regarding the ant problem, we will check the hygiene again and again before guests check in. However, if the above problems occur, please contact the front desk so that we can understand the situation and strengthen daily hygiene management and pest control measures to ensure that every guest's accommodation environment is more comfortable. 2. Regarding toiletries, we provide basic toiletries to provide guests with economical options. If you have higher requirements, it is recommended to bring your own, which can be more in line with your usage habits. Thank you for your tolerance and fair evaluation of us! We will continue to work hard to improve the quality of our service and provide guests with a more comfortable short-term stay experience. Looking forward to seeing you again!

Response from Property: Thank you very much for your feedback. We are sorry that your stay did not meet your expectations. Regarding the location, it takes about 15-20 minutes to walk to the pier. We can also assist in arranging a car pick-up service for guests to choose. The price of only RM6 per car is also reasonable. The hygiene did not meet your standards. We have fed back your feedback to the cleaning team and will strengthen inspection and management. Regarding the overall experience you mentioned, we also understand that each traveler has different expectations for the destination, but we still hope to have the opportunity to bring you a better experience in the future. Thank you for your valuable feedback!

Response from Property: Thank you for your feedback and reminder. We understand your feelings about the surrounding environment. Our accommodation is located in the local residential area of ​​the town, which is indeed more "local", but this also allows guests to experience the local culture and lifestyle more closely. Regarding safety issues, we have always attached great importance to it. There are surveillance and access control systems in the accommodation area, and staff regularly patrol to ensure the safety of guests. We will also continue to pay attention to changes in the surrounding environment and try our best to provide everyone with a safe and comfortable accommodation environment. Welcome to visit us again and give us the opportunity to improve!

Response from Property: Sorry to hear you had such an unpleasant experience. These problems should never occur, especially when it comes to hygiene and the environment. We understand that the presence of cockroaches can be a huge nuisance to anyone. Regarding the use of insecticides, the room should not be sprayed to the point where it is uninhabitable, and failure to change the sheets promptly afterward is also an oversight. Your feedback is very important to us, and we will make improvements in the following aspects immediately: 1. **Thorough hygiene inspection**: We will strengthen room cleaning and hygiene inspections before each stay to ensure that similar situations will not happen again occur. 2. **Appropriate use of pesticides**: If a similar situation occurs, we will take a more gentle approach to avoid affecting the air quality of the room. 3. **Breakfast question**: We understand that breakfast is particularly important for guests who go to sea, because it is the beginning of their day's itinerary. Unfortunately, the cabin cannot provide a variety of breakfast options, but it definitely ensures that guests can enjoy a nutritious and convenient breakfast to meet their needs before going to sea. Bread and jam are all available as extras. If you have any special requests or suggestions about breakfast, please feel free to let us know! 4. **Laundry Facilities**: Due to an emergency that day, employees used the shared washing machine. We will arrange the use time of the washing machine more reasonably to ensure that guests can use it normally. 5. **Night Safety**: There are mosques and hotels on the opposite side of the road, and the safety in Semporna town is good. Finally, we are very sorry that we did not meet your expectations and thank you for your valuable comments. In order to ensure that every guest can have a great time in a comfortable and safe environment, we care about environmental hygiene issues more than anyone else. We understand the importance of hygiene to our guests, so we will further strengthen cleaning and inspection to ensure that every corner meets the highest hygiene standards. Your feedback is our driving force for continuous improvement. We will continue to improve our hygiene and service quality and strive to provide all guests with a worry-free stay experience.

Response from Property: Although we are not a big hotel, due to the average hardware conditions in Semporna town, we have been constantly improving our services and facilities to ensure that every Chinese friend who stays here has a sense of belonging. After running the business for so many years, it’s the first time I feel that my efforts have been noticed and I’m really touched! Where did this angel guest come from? I wish you a happy, healthy, peaceful, smooth and happy life!

Response from Property: 太感謝您的滿分好評啦！能聽到我們這裏讓您比在大品牌酒店還住得舒適，真的特別開心和感動。我們一直希望為每一位旅客提供寬敞、實用又温馨的空間，尤其是像您這樣帶着家人出行的客人，能住得安心最重要。也謝謝您對我們洗衣陽台、熱水供應、轉換插頭等細節的認可，這些貼心小服務正是我們一直堅持做好的部分。關於清真寺的晨間廣播，確實是鎮上生活的一部分，帶來一些異地風情的同時也可能影響到休息，真的很感謝您的理解與包容。也因為您的包容所以沒向前台反映所以他們沒給您耳塞🤣。 希望下次再來仙本那，您還願意選擇我們，我們一定會持續改進，給您帶來更好的體驗！