Hotel Riverside

The staff provides exceptional, friendly service, and the prime location offers easy access to attractions. Guests praise the cleanliness, comfortable rooms, well-equipped facilities, and breathtaking views.

After the long and soggy Christmas I endured I decided to book a lovely family holiday to Nepal. We woke up horribly early for our flight and hopped on the local bus to the airport. On arrival it was overall chilly and wet. I don't want to traumatise anyone so I'll give an overall airport summary. Children screaming , adults crying, dogs dying. We waited a long and painful two hours and went to hand in our wet and girthy luggage to be told it's too heavy.They are obviously lying to my face as my husband tong weighted the luggage pre leaving. I believe if anything it's from all the rain getting it soggy and very moist. After removing some kids toys from the suitcase it was the correct weight. We move towards boarding and hop right on the plane for a ride. DISASTER STRUCK! My youngest baby andrew was separated from us at boarding where we didn't find him until we had sat down in the seats. I am someone that suffers very horribly with crippling anxiety and losing my baby did NOT help.#dobetter. I don't want to yap on about the flight so I'll also summarise it for you . Soggy food, screaming kids and smelly feet. Upon arrival the private transport we had booked came to take us to the hotel. Hot , sweaty and sticky is all I can say. When we arrive at the lovely looking hotel we enter and give our bags and jackets to the staff. We go up to the counter and are told our room isn't ready yet as we arrived 4 hours before check in. I politely explained I have two young sons who are shattered and emotionally drained from the soggy smelly flight. She explained to me that if I wanted a room immediately it would have to be a DOWNGRADE. I explained to her that 4 beds is just not enough for the four of us as my youngest Andrew prefers to have the option of two because of his autism and he's just simply getting too old to share with mummy.One thing led to another and I am verbally abusing the woman at the counter. I was then asked to leave but peacefully protested in the corner with my lovely family until they allowed the upgrade. When we hike up the set of stairs to the room we are greeted by wrongly folded duvets, towels hidden in cupboards and the smell of cleaning products. As I make my way onto the balcony I dip my long leg into the hot tub where a hair politely floats up and wraps itself disrespectfully around my big toe. With a few phone calls all of this was sorted and we made our way down to the pool. We spot another young, kind , loving, caring , respectful family just like ours. We make our way over and William (oldest son) begins talking to a girl. Not impressed. She smiles at me in a rude way and asks how my days have been (I'm already having a terrible day) I reply well and she whisks him away to the bar. Bare in mind my son is far too young to be drinking as he has only just become allowed to around 6 years ago. Later on William comes running back to me only to tell me his little Alberta was only an Alberto and he only likes girls. I turn around

Well located at pristine location of sauraha.Rhino enjoying at the property.Grazing on the garden one horned rhinocerous is very big deal to see.Food was always upto taste.We enjoyed our stay very much and will be coming back soon for our next holiday