The Ritz-Carlton Hotels in Sanya

Having visited Sanya many times, this was my first stay at The Ritz-Carlton. I'd always thought the hotel seemed a bit dated and had never considered it before. However, this time we were traveling with our child, and hearing it was a family-friendly hotel, we decided to give it a try. To our surprise, it turned out to be the most satisfying hotel experience for our family of three on this entire trip. Firstly, the service was truly outstanding. All the staff members throughout the hotel were incredibly enthusiastic and accommodating, essentially fulfilling every request. What stood out was their genuine attention to children's experiences, a refreshing change from other hotels that often treat kids perfunctorily. The hotel lobby even offered complimentary treats for children daily, such as cotton candy and Qingbuliang (a local dessert soup). Secondly, the food selection was extensive. The hotel's breakfast perfectly suited my Sichuan palate, and I particularly recommend the spicy and sour beef rice noodles. Thirdly, the public areas were well-managed. At the pool, you had to provide your room number to get a seat, which kept the area orderly and prevented any chaos. This was a stark contrast to our later stay at The Edition, where it felt like anyone could use the pool and there were no checks for lounge chairs. We ended up walking around twice under the blazing sun just to find a wet chair, which really diminished the experience there. Fourth, a special mention and heartfelt thank you to our 'guardian angel,' Zoey. She diligently checked in on our stay experience even after her work hours. Her service was incredibly attentive and thorough – absolutely top-notch! While the rooms might not be as new as those in recently built hotels, I honestly feel this doesn't impact the overall experience in the slightest. We're already planning to return in a couple of months!