Sofitel Hotels in Sanya

We stayed here for 4 nights at the Gold Tower which was a bit far from the lobby, breakfast buffet and carpark. Check-in took a very long time and there wasn't a specific line to queue which made the check-in procedure feel like a gamble. When things seemed to be getting helpless, Minnie, our customer representative swept in to introduce herself and kindly took us to our room and gave us her wechat. She kindly assisted us throughout our stay with room keeping, restaurant recommendations and general hotel navigation. We are very grateful for her help! We were very satisfied with our room and the hotel in general. We tried all the restaurants and they were all great. Pools were fun, and we would suggest the pools closer to the beach which are very tranquil. A tip: Request for a higher floor and away from the lifts. We were on the 5th floor and we could only see a sliver of sea.