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Verified reviews
Location9.2
Amenities8.9
Service9.2
Cleanliness9.1
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All reviews(754)
Positive reviews(727)
Reviews with photos/video(177)
Large rooms(95)
Friendly front desk staff(83)
Classy environment(65)
Nice sea view(40)
Nice bathtub(19)
Clean pool(15)
Located downtown(5)
Luxurious(3)
Negative reviews(27)
T
Deluxe Panorama Sea-view Double Room
Stayed in Feb 2025
Couple
5 review
4.0/10
Posted on Apr 10, 2025
Pool was dirty and unappealing, All bars were closed, including the pool bar. No nightly live music, even though it was advertised. Many lights were out. The rear entrance was dark and littered with cigarette butts Indoors. Fountains around the hotel were empty.
It's clear this hotel was lovely at some time in the past, but we could not recommend it in its current state. I was surprised that Trip had it as a 4.5. Very disappointed.
Response from Property: Dear guests: Hello! Thank you for staying at Sanya Hongzhou International Yacht Hotel! Please allow us to express our sincere apologies for not being able to provide you with a perfect stay experience and please believe that we are as deeply sorry as you are! Please accept our sincerest apologies for the issue you reported. Each of our employees hopes to provide you with the most considerate service so that you can have the most warm and comfortable stay experience. This is also the direction we have been striving for. In our future work, we will work harder and improve our shortcomings in order to provide you with better services. We sincerely hope that you will visit our hotel again to supervise and witness our growth! I wish you a happy life!
Stanley SG
Yacht Bay View Double Bed Room
Stayed in Feb 2025
Solo traveler
3 review
6.5/10
Posted on Mar 28, 2025
Nice hotel. Location is OK. However, the hotel and its surrounding area is like a dead town. There is a poster in the lift promoting buffet dinner and the lift button also have a SPA located at the ground floor. However, the restaurant that serve dinner and the SPA are all permanently closed. Almost 80-90% of shops around the hotel are also closed .
Response from Property: Dear guests: Hello! Thank you for staying at Sanya Hongzhou International Yacht Hotel! Please allow us to express our sincere apologies for not being able to provide you with a perfect stay experience and please believe that we are as deeply sorry as you are! Please accept our sincerest apologies for the issue you reported. Each of our employees hopes to provide you with the most considerate service so that you can have the most warm and comfortable stay experience. This is also the direction we have been striving for. In our future work, we will work harder and improve our shortcomings in order to provide you with better services. We sincerely hope that you will visit our hotel again to supervise and witness our growth! I wish you a happy life!
秦昊 Brandon Chin
Yacht Bay View Double Bed Room
Stayed in Dec 2022
Traveling with friends
12 review
8.0/10
Very Good
Posted on Jan 22, 2023
I had a lovely time staying here. The view from my balcony was amazing. My room overlooked the ocean , it was so full of life and excitement. I could see the ships, yachts and all the water sports.
In the night the view was even more spectacular with all the buildings being lit with colorful lights.
The room was really spacious, but a little older and a slight smell but as soon as the room was opened it was fine.I especially loved the his and hers bathroom sinks. The cleaner cleaned the room every day and changed towels etc.
The breakfast is good, could use a little more western options but it is in no way lacking.
The staff are really helpful and kind. They helped set up my friends birthday surprise in her bedroom .
The pool has a great view, nice place to chill at night. The only issue I had here is that there were no umbrellas available during the day to cover the pool chairs.
Response from Property: 尊敬的賓客:您好!感謝您入住三亞鴻洲國際遊艇酒店!對於未能給您帶來完美的入住體驗,請允許我們向您表示真摯的歉意並請您相信我們與您一樣都深表遺憾!關於您所反映的房間的問題,在這裏請接受我們最誠摯的歉意。我們每一位員工都希望能為您提供最貼心的服務,讓您能夠擁有最温馨和舒適的入住體驗,這也是我們一直努力追求的方向。在未來的工作中,我們將更加努力,完善不足,以期為您提供更加優質的服務。真誠的期待您再次光臨酒店監督並見證我們的成長!祝您生活愉快!
by Tash.
Yacht Bay View Double Bed Room
Stayed in Dec 2022
Traveling with friends
16 review
8.0/10
Very Good
Posted on Jan 24, 2023
Great location. Great staff. Good breakfast. Large bathroom, large room. The hotel has potential to be an excellent stay but the technology and furnishings in the rooms need to be upgraded. The carpeted floors in the bedrooms need to go …
Response from Property: Dear guests: Hello! Thank you for staying at Sanya Hongzhou International Yacht Hotel and providing your valuable feedback! Regarding the room facilities issues you reported, please accept our sincerest apologies. In the future, we will continue to increase our efforts to improve the hotel's facilities, equipment and services, strengthen work details, and improve deficiencies, hoping to bring you a more comfortable stay. We sincerely look forward to your coming to the hotel again to supervise and witness our growth!
Godfather11
Deluxe Panorama Sea-view Double Room
Stayed in Nov 2022
Other
6 review
10/10
Outstanding
Posted on Feb 6, 2023
Had a wonderful stay.The staff was professional ,very convenient and the breakfast they try.
Response from Property: 尊敬的賓客:您好!感謝您下榻三亞鴻洲國際遊艇酒店!您的滿意是我們不懈追求的目標。衷心地感謝您將在店期間的美好感受毫無保留的與大家分享。在此,期盼您的再次光臨!祝您閤家歡樂,幸福滿滿!
Guest User
Yacht Bay View Double Bed Room
Stayed in Dec 2022
Couple
2 review
9.5/10
Amazing
Posted on Jan 22, 2023
Great stuff, enjoyed the view and accessibility
Response from Property: 尊敬的賓客您好!感謝您下榻三亞鴻洲國際遊艇酒店!酒店依山傍水、因海而生!絕佳的地理位置,造就了我們超凡的性價比。酒店周邊毗鄰中服免税店、鴻洲遊艇碼頭、遠眺鳳凰島,更與鹿回頭風景區咫尺相望。酒店注重每一處服務細節,努力為顧客提供更多的優質服務。如果覺得我們不錯,不妨下次為我們點亮5顆小心心以資鼓勵一下。在此衷心期待您的再次光臨!祝您生活愉快!
Longxianshengaiwan
Queen Room With View
Stayed in Apr 2025
Solo traveler
31 review
10/10
Outstanding
Posted on May 19, 2025
Very satisfied, stayed here for 7 days, got used to it and didn't want to leave. The girl at the front desk was also very nice, delivering fruit every day. Although Hongzhou Hotel is an old five-star hotel, its quality and service have been very stable, and there are many delicious and fun things around it.
Original TextTranslated by Google
Response from Property: 親愛的賓客,感謝您的全五分好評,很榮幸在您入住期間我們能給您滿意的入住體驗!您的支持和肯定在不斷的激勵我們,讓我們一如既往保持卓越的服務。我們非常期待您的再次光臨。
Guest User
Queen Room With View
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 15, 2025
Super five-star praise! I especially want to give 10,000 likes to Xiao Dong at the front desk! Xiao Dong was very enthusiastic when I checked in, and she also helped me upgrade the room, which brought a big surprise to my trip! After checking in, I found that the room was carefully prepared with fresh fruits, and the details showed the heart~
Every time I met her in the hotel, she would take the initiative to greet me warmly, always responding to my requests in the first time! This feeling of being valued is great! The service is professional and warm, I will definitely stay here next time I come to Sanya!
Original TextTranslated by Google
Response from Property: 親愛的賓客,感謝您的全五分好評,很榮幸在您入住期間我們能給您滿意的入住體驗!您的支持和肯定在不斷的激勵我們,讓我們一如既往保持卓越的服務。我們非常期待您的再次光臨。
Guest User
Garden Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 12, 2025
I traveled with my brother and originally booked 3 twin rooms. After checking in, I found that the room was on a lower floor and had no balcony, so I was unable to fully experience the charm of the hotel. When I went to the front desk the next day, I was lucky to meet the enthusiastic Xiao Dong. After learning about our needs, she quickly coordinated and upgraded us to a high-floor room with excellent lighting. Xiao Dong's service was meticulous. Not only did she adjust the room attentively, but she also took the initiative to introduce the hotel's special benefits-bedtime milk and foot bath bags, and all were provided free of charge! We went out to sea every day and returned to the hotel at night to enjoy these thoughtful services. Our body and mind were greatly relaxed, and the experience soared. It was really great!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Sanya Hongzhou International Yacht Hotel and thank you for your recognition of the hotel. The hotel is always committed to providing the most warm and meticulous service for every visit. Your satisfaction is our driving force! We look forward to your next visit! Wish you all the best!
Guest User
Garden Room
Stayed in Apr 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on May 8, 2025
The room type, hygiene, service and location are all very good. The front desk is very polite (Xiao Zheng, Xiao Dong, Mei Zi) and will explain it to you carefully. They also help to upgrade the room type. It was a very good experience. I will come again next time!
Original TextTranslated by Google
Response from Property: 親愛的賓客,感謝您的全五分好評,很榮幸在您入住期間我們能給您滿意的入住體驗!您的支持和肯定在不斷的激勵我們,讓我們一如既往保持卓越的服務。我們非常期待您的再次光臨。
Guest User
Queen Room With View
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on May 6, 2025
The first choice hotel in Sanya, the room is really big, the price is very affordable, the bay view room also has a big mirror, which is especially suitable for girls to take pictures, the yacht dock is downstairs, the scenery is also super beautiful, the hotel is in the city and it is very convenient to travel. Special praise for Zhizhuang and Lulu, any problems can be solved very well, and they are very patient to introduce the delicious food and fun places around, the service is really great, I will stay in this hotel next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five-point praise. We are honored to give you a satisfactory stay experience during your stay! Your support and affirmation continue to inspire us and allow us to maintain our excellent service as always. We are looking forward to seeing you again.
Anonymous User
Queen Room With View
Stayed in Apr 2025
Traveling with friends
16 review
2.0/10
Posted on May 6, 2025
There are a lot of mosquitoes, the floor is very low, the room I am staying in now does not meet the standards of a five-star hotel, the price is cheap, if the room is not good, you can just update it, the room fee is expensive, there is no point in doing this, you get what you pay for, the room is big, but not exquisite, many equipment are aging, the TV is very small according to the proportion of the room, and one is estimated to be about ten years old! The round mirror is about to fall off, so it's like that, anyway, I will not stay in this type of room again! It's too bad, don't you renovate and update it?
Hygiene: Every time I close the shower late, the top will drip water on my head, and it's still cold on my head. There are a lot of mosquitoes, and there is a peculiar smell when I enter the room! Anyway, it does not meet the standards of a five-star hotel, the first time I stay in a five-star hotel, the equipment and hygiene, the room is very big, the disposable slippers are uncomfortable...
Service: There is no service, no welcome fruit, no need to ask Ctrip to make up for it because they are too busy! The service is a mess, the sound insulation is not good, the toiletries are average, and it does not meet the standards of a five-star hotel! The room fee is cheap! The room is indeed big enough, but it is useless, it is not exquisite, the air is not fresh, and there are many mosquitoes
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客:您好!感謝您入住三亞鴻洲國際遊艇酒店!對於未能給您帶來完美的入住體驗,請允許我們向您表示真摯的歉意並請您相信我們與您一樣都深表遺憾!關於您所反映的沒有水果以及睡前牛奶的問題,請在這裏請接受我們最誠摯的歉意,您入住的時候由於前台就一位員工上班,因此沒有給您提供到貼心的服務,我們每一位員工都希望能為您提供最貼心的服務,讓您能夠擁有最温馨和舒適的入住體驗,這也是我們一直努力追求的方向。在未來的工作中,我們將更加努力,完善不足,以期為您提供更加優質的服務。真誠的期待您再次光臨酒店監督並見證我們的成長!祝您生活愉快!
Guest User
Queen Room With View
Stayed in Mar 2025
Traveling with friends
6 review
10/10
Outstanding
Posted on May 5, 2025
Service: Xiaodong, Xiaozheng and Xiaowen are very enthusiastic
Environment: The room is large and comfortable
Facilities: The balcony door cannot be opened, but you can see coconut trees, the sea and many boats
Sanitation: The room is very clean and impeccable
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇入住三亞鴻洲國際遊艇酒店,感謝您對酒店的認可。酒店始終致力於為您的每一次到店提供最温馨細緻的服務,您的滿意是我們前進的動力!我們期待您的下次光臨!祝您一切順利!
Yaoouqiang🙋💃
Yacht Bay View Double Bed Room
Stayed in Mar 2025
Business traveler
8 review
10/10
Outstanding
Posted on Apr 23, 2025
The hotel environment is relatively quiet, the room is large and the bedding is comfortable, and the facilities are complete. The check-in front desk is very thoughtful and careful in adjusting the room in time according to the guests' needs. Special praise is given to Xiao Zheng, Xiao Wen and Mei Zi. The hotel is close to the pier, so friends who go on business trips can rest assured to choose it.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Sanya Hongzhou International Yacht Hotel and thank you for your recognition of the hotel. The hotel is always committed to providing the most warm and meticulous service for every visit to the hotel. Your satisfaction is our driving force for progress! We look forward to your next visit! Wish you all the best!
Yonghu88588
2-bed Room With View
Stayed in Mar 2025
Solo traveler
7 review
10/10
Outstanding
Posted on May 11, 2025
This stay was great! I have to give full marks to Xiao Dong, Xiao Wen, and Mei Zi at the front desk! From check-in to check-out, they were patient and enthusiastic throughout the whole process, and they responded to every request, which made people feel warm. What was surprising was that I received fresh fruit when I checked in, and they also sent hot milk before going to bed. The details showed their care! The service quality is full, the cost-effectiveness is super high, and it is highly recommended! I will come again next time!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇入住三亞鴻洲國際遊艇酒店,感謝您對酒店的認可。酒店始終致力於為您的每一次到店提供最温馨細緻的服務,您的滿意是我們前進的動力!我們期待您的下次光臨!祝您一切順利!