Elong Hotel (Sanya Bay Branch) Reviews

Response from Property: 【夢百合零壓深睡床】小藝做與美相關的工作、與愛相連的服務，遇到審美同頻的您，時時刻刻都活力四射。

Response from Property: 【負離子徠芬吹風機】這評論就像天上的星星閃着光，温暖着我的心，您説的所有，我全部記在心裏，感謝五星，期待您的下次入住！

Response from Property: 【夢百合零壓深睡床】簡單的話語無不流露出真情，遙遠的距離無不送去真摯的祝福，感謝您的選擇，您的滿意是對我們最好的鼓勵！期待您的再次入住！

Response from Property: 藝本好書暗藏海闊天空，藝味美食記錄人間煙火，在這世俗中您的五星好評清涼人心，感謝支持，藝路有您。

Response from Property: 小藝是一個自律的人，一天三頓，缺一頓都不行，就像您的好評，每一次都讓我堅定自律~

Response from Property: Dear guest, we are deeply sorry to hear that your highly anticipated trip was marred by shortcomings in our facilities and service! This is absolutely not the experience we intended. We have taken your valuable feedback seriously and are taking immediate action: 1. Soundproofing: Regarding the noise issue you mentioned, the hotel has installed double-glazed soundproofing in rooms facing the street, and reminds guests to lock and seal the windows for optimal soundproofing. On-site testing has shown that locking the doors and windows reduces the noise level to under 30 decibels, creating a very quiet sleeping environment. We understand your need for a quiet environment and apologize for not arranging your room appropriately. 2. Facilities: We apologize for the inconvenience this caused you during your bathing experience! We understand how crucial it is to your comfort. We have dispatched a professional engineering team to the room to thoroughly inspect the leaking bathtub and conduct a comprehensive inspection and commissioning of the hot water system to ensure stable and reliable operation. We will also conduct preventative inspections on similar rooms to prevent similar issues. 3. Service Process Issues: We deeply apologize for the lack of effective advance communication before the maintenance personnel's visit. This reflects an oversight in our internal communication process. We have immediately reiterated and optimized our maintenance service standards: All on-site service visits (including repairs) must be confirmed with the guest in advance via phone or text message. Your feedback is our most valuable motivation for service improvement. We once again offer our sincerest apologies for failing to meet your expectations and for the disappointment you left feeling. We sincerely hope to provide you with a refreshing, comfortable, and worry-free stay in the future. We wish you a pleasant stay!

Response from Property: [Free laundry room + gym] Wow, the guest is really attentive. Xiaoyi's butler service plus the soft lighting give you a home feeling? I look forward to you coming home often~

Response from Property: [Mlily Zero Pressure Deep Sleeping Bed] Simple words reveal true feelings, and long distances convey sincere blessings. Thank you for your choice, and your satisfaction is the best encouragement for us! Looking forward to your stay again!

Response from Property: [Menglily Deep Sleep Memory Pillow] When I was a child, I aspired to become an astronomer when I grew up. I liked to use an astronomical telescope to look at the universe all the time. Xiaoyi discovered five stars with it, and you discovered the equally shining Xiaoyi.

Response from Property: [Free laundry room + gym] Wow, the guest is really attentive. Xiaoyi's butler service plus the soft lighting give you a home feeling, right? Looking forward to your coming home often~

Response from Property: [Free coffee + nostalgic snacks] Thank you to the fairy sister for leaving a five-star review in the mortal world! You who are used to giving good reviews make the whole world extraordinary and directly grasp Xiaoyi.

Response from Property: [Ultra-high temperature towel sterilizing cabinet] Xiaoyi has had hypoglycemia again recently. I wanted to hear sweet words. Just by chance, you came. My headache is gone, my eyes are no longer blurry, and I am full of blood again~

Response from Property: [French Lady Butler Service] Thank you very much for your recognition of Xiaoyi! Xiaoyi heard two very touching things: the first sentence is "I love you", the second sentence is "This store is great, why don't we exchange it", Xiaoyi said the first sentence, you said the second sentence to Xiaoyi~

Response from Property: [French Lady Butler Service] Good books of art contain the vastness of the world, and art-flavored food records the fireworks of the world. In this secular world, your five-star praise cools people's hearts. Thank you for your support. You are here on the art road