Ibis Santos Valongo

Ibis Santos Valongo Reviews

Ibis Santos Valongo

Rua Alexandre Gusmão, Praça Lions Clube, 420, Santos, Sao Paulo, 11010320, BrazilSee Hotel Details
Ibis Santos Valongo
Ibis Santos ValongoIbis Santos ValongoIbis Santos Valongo
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1 night

Guest Reviews

8.5/10
Very Good
115 review
Verified reviews
Location8.5
Amenities8.4
Service8.5
Cleanliness8.5
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All reviews(115)
Positive reviews(28)
Reviews with photos/video(2)
Clean and tidy(7)
Friendly staff(7)
Delicious breakfast(6)
Great location(6)
Negative reviews(2)
E PMA
Standard Apartment With Double Bed
Stayed in Oct 2022
Business travelers
1 review
10.0/10
Outstanding
Posted on Nov 27, 2022
Nice place e young people…
Response from Property: Olá E PMA, Agradecemos muito pelos comentários sobre sua hospedagem no Ibis Santos Valongo. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo para aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos revê-lo muitas vezes por aqui. Atenciosamente, A GerênciaIbis Santos Valongo
Guest User
Standard Apartment With Double Bed
Stayed in Mar 2025
Couples
1 review
5.5/10
Posted on May 10, 2025
A place with reasonable cost-benefit for those going to the port to embark on a cruise. Breakfast is good. But the hotel is a bit run down. The sink was clogged, they tried to fix it but couldn't. The air conditioning wasn't cooling either. It's ok.
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Elaine Aparecida
Standard Twin Apartment
Stayed in Feb 2025
Other
1 review
7.0/10
Posted on Mar 27, 2025
Terrible service, in the room there is an app to place orders at the bar, I placed an order and received the following message that I would receive a notice to collect it at the bar, I waited almost 2 hours and nothing, I went down to the bar and they informed me that I had not ordered, which was absurd and the worst thing was that what I had chosen was not available at the time. SO why didn't they inform me that the product was not available??? Why did they send the message to wait??? Summary: Terrible service.
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Euvaldo Barreiros
Standard Apartment With Double Bed
Stayed in Feb 2025
Travel with friends
4 review
8.0/10
Very Good
Posted on Mar 20, 2025
Well located hotel, great value for money, especially for those going on cruises, small room.
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Luiz Fernando Wagner
Standard Apartment With Double Bed
Stayed in Dec 2024
Couples
3 review
10.0/10
Outstanding
Posted on Jan 26, 2025
Excellent hotel, clean room, comfortable bed, good shower, very good breakfast, fast service at check in and check out.
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Response from Property: Hello, Thank you for your excellent rating. We hope you come back here often! Sincerely, The Management Ibis Santos Valongo.
AraujoFabio
Standard Apartment With Double Bed
Stayed in Dec 2024
Couples
1 review
9.0/10
Great
Posted on Jan 19, 2025
The air conditioning didn't work very well
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Response from Property: Hello, Thank you for your review and comments. Your feedback is very important to us! We hope you come back here soon. Sincerely, The Management Ibis Santos Valongo.
Guest User
Standard Double Apartment with Extra Child Bed
Stayed in Mar 2024
Family
3 review
5.5/10
Posted on Apr 28, 2024
Good option for short stays, one or two nights, the area is a bit dangerous and far from the beaches. The bed and shower are good, but the closet needs to be renovated. The food is good and simple, but very expensive, it's better to eat out.
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Response from Property: Dear Guest, Thank you for taking the time to write to us following your stay at the ibis Santos Valongo. We regret that the service provided has left a negative image of our hotel. Ibis hotels always aim to provide the best quality of service during your stays. Your opinion and comments are fundamental to us. We assure you that all necessary measures are already being taken to improve the quality of what you have rated us for. In the hope of regaining your trust and welcoming you back, please accept our compliments. Best regards, Ibis Santos Valongo Management
Guest User
Standard Apartment With Double Bed
Stayed in Dec 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jan 17, 2025
I am satisfied with the service
Original TextTranslated by Google
Response from Property: Hello, Thank you for your excellent rating. We hope you come back here often! Sincerely, The Management Ibis Santos Valongo.
Guest User
Standard Apartment With Double Bed
Stayed in Jan 2024
Couples
1 review
10.0/10
Outstanding
Posted on Feb 9, 2024
Service, location, accommodation, very good cleanliness, very diverse food, 10 out of 10
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Response from Property: Dear Guest Thank you for your excellent review! Please come back soon! Sincerely, Management
MIKHAIL
Standard Apartment With Double Bed
Stayed in Nov 2023
Family
2 review
10.0/10
Outstanding
Posted on Jan 3, 2024
Good location next to the historical part of Santos, good breakfast, excellent cleaning, the view of the port is cool especially at night, lots of lights.
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Response from Property: Dear guest,Thank you for your excellent rating and kind comment. Check back often! Sincerely, the management
Guest User
Standard Apartment With Double Bed
Stayed in Nov 2023
Couples
2 review
6.5/10
Posted on Dec 10, 2023
First, the hotel doesn't have alcohol in the elevator's alcohol dispenser. My room: filthy, food leftovers on the floor! Bathroom: no soap, no shampoo in the shower. The only saving grace is the service, because the cleanliness...
Original TextTranslated by Google
Response from Property: Dear Guest, We appreciate you taking the time to write to us following your stay at the ibis Santos Valongo. We regret that the service provided has left a negative image of our hotel. Ibis hotels always aim to provide the best quality of service during your stays. Your opinion and comments are fundamental to us. We assure you that all necessary measures are already being taken to improve the quality of what you have rated us for. In the hope of regaining your trust and welcoming you back, please accept our compliments. Best regards, Ibis Santos Valongo Management
Guest User
Standard Apartment, Multiple Beds
Stayed in Oct 2023
Family
2 review
10.0/10
Outstanding
Posted on Nov 21, 2023
Great hotel, good service, everything as expected. The room was adapted to accommodate one more guest according to my request. :)
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your excellent review and kind comment! Please come back soon! Sincerely, Management
PaivaFlávia
Standard Apartment With Double Bed
Stayed in Jun 2022
Solo travelers
1 review
8.5/10
Very Good
Posted on Aug 1, 2022
It was very practical to make the reservation, which in this case was for the same day. At the reception, it took time to identify my volcher, which created a certain embarrassment. But as soon as they were able to identify I was super well treated. I had already stayed there other times. And I like when discounts appear, being able to stay in a place with the resources I need for a fair price.
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Response from Property: Olá PaivaFlávia, Agradecemos muito pelos comentários sobre sua hospedagem no Ibis Santos Valongo. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo para aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos revê-la muitas vezes por aqui. Atenciosamente, A GerênciaIbis Santos Valongo
Bruno Fraga
Standard Apartment With Double Bed
Stayed in Jun 2022
Family
1 review
9.5/10
Amazing
Posted on Jul 25, 2022
Ibis pattern. Simple but very comfortable accommodation. Extremely helpful staff!
Original TextTranslated by Google
Response from Property: Olá Bruno, Agradecemos muito pelos comentários sobre sua hospedagem no Ibis Santos Valongo. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo para aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos revê-lo muitas vezes por aqui. Atenciosamente, A GerênciaIbis Santos Valongo
Danúbia
Standard Apartment With Double Bed
Stayed in Mar 2023
Couples
1 review
9.0/10
Great
Posted on Apr 6, 2023
perto do porto e atendeu bem as minhas necessidades. limpinho e conforme as fotos.
Translate
Response from Property: Olá Danúbia, Agradecemos muito pelos comentários sobre sua hospedagem no Ibis Santos Valongo. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo para aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos revê-la muitas vezes por aqui. Atenciosamente, A GerênciaIbis Santos Valongo