El Embajador, a Royal Hideaway Hotel

El Embajador, a Royal Hideaway Hotel Reviews

El Embajador, a Royal Hideaway Hotel

Av. Sarasota 65, Bella Vista, Santo Domingo, National District, Dominican RepublicView Hotel Details
El Embajador, a Royal Hideaway Hotel
El Embajador, a Royal Hideaway HotelEl Embajador, a Royal Hideaway HotelEl Embajador, a Royal Hideaway Hotel
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El Embajador, a Royal Hideaway Hotel Guest Reviews

4.5/5
Great
110 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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Positive reviews(10)
Reviews with photos/video(4)
Guest User
Executive Junior Suite
Stayed in Apr 2022
Family
1 review
4.2/5
Very Good
Posted on Jun 8, 2022
The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.
Response from Property: Thank you for your feedback. We're pleased to hear that you find the hotel beautiful and that you've returned for multiple visits. However, we deeply regret the issues you encountered with our reception staff and management. Your comments about customer service and booking difficulties are concerning, and we will address these matters with our team to improve our service. We sincerely apologize for any inconvenience caused and appreciate your patience. Your experience is important to us, and we hope to have the opportunity to better serve you in the future.
Antonio Solomon
Executive Junior Suite
Stayed in May 2022
Business travelers
33 review
4.0/5
Very Good
Posted on Jul 8, 2022
Nice hotel we know
Response from Property: 感謝您的評價！我們很高興您對酒店的環境、設施、清潔和服務感到滿意。希望未來能有機會為您提供更出色的體驗。期待您的再次光臨！
Mitch Han
Executive Junior Suite 1 King bed
Stayed in Sep 2023
Business travelers
33 review
5.0/5
Outstanding
Posted on Nov 9, 2023
The environment, location, service, and facilities are great. The garden has the feel of a tropical rainforest. The hotel itself has a long history. It is convenient for shopping and dining nearby. There were any political events on the day of check-in. The president was here. I will recommend it to my friends and I will do it again next time. Will choose this one.
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Response from Property: 感謝您的詳細評價！我們非常高興您對環境、位置、服務和設施都感到滿意。聽到您喜歡我們的花園和酒店的歷史，我們感到非常榮幸。我們也很高興您在入住期間能夠體驗到特別的活動。期待您的下次光臨，並感謝您推薦給朋友！
TraveLEE
Executive Junior Suite 1 King bed
Stayed in Oct 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on Nov 21, 2023
The room is really clean and the facilities are good.
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Response from Property: 댓글 감사합니다! 저희 시설과 방이 깨끗하다는 말씀을 들으니 기쁩니다. 다시 방문해 주시기를 기다리겠습니다.
Kimi Santiago
Ambassador Executive Junior Suite 1 Queen bed Non smoking
Stayed in Aug 2023
Couples
10 review
4.7/5
Amazing
Posted on Oct 13, 2023
Elegant environment, poor air conditioning
Original TextTranslated by Google
Response from Property: 感謝您的寶貴反饋！我們很高興您對環境、清潔和服務感到滿意。對於空調問題，我們深感抱歉，並會立即着手改善。期待您的再次光臨，希望下次能為您提供更完美的入住體驗。
Anonymous User
Executive Junior Suite 1 King bed
Stayed in Jul 2023
Other
48 review
5.0/5
Outstanding
Posted on Aug 30, 2023
good in every way
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Response from Property: 感謝您的好評！我們很高興您對我們的設施、環境、清潔和服務都感到滿意。期待您再次光臨，並祝您一切順利！
Guest User
Executive Junior Suite 1 King bed
Stayed in Sep 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Oct 11, 2024
非常高檔，歐式風格，算是這裏很高檔的酒店，。 非常高檔，歐式風格，算是這裏很高檔的酒店。 非常高檔，歐式風格，算是這裏很高檔的酒店
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cathy_linghui
Executive Junior Suite 1 King bed
Stayed in Jun 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Jul 24, 2024
飯店設施很豪華，在這裡很舒服
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Response from Property: 當然，以下是中文回覆：感謝您的精彩評論！我們很高興知道您覺得我們的設施豪華，並且在這裏感到舒適。期待您的再次光臨！